Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found me a good policy at a good price, but the mechanics of completing the policy were pretty clumpy - documents not all available online until I chased up, vehicle details not all correctly transferred from compare the market .com. etc.”

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Posted 4 years ago

“Although I'm no longer a customer of Performsnce Direct I was reasonably satisfied during the period that I was”

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Posted 4 years ago

“Took my money. Then cancelled my insurance 11 days after.”

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Posted 4 years ago

“Customer service need to improve. They promise to call back but this never happens. Looks like customer care is not a priority for this booking agent.”

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Posted 4 years ago

“I rung up a week before my renewal to add my father inlaw onto my policy. I was promised a call back to sort it out but no phone call was received.”

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Posted 4 years ago

Hi Darren Thank you for bringing this to our attention, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“Policy not flexible enough so wouldn’t insure again.”

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Posted 4 years ago

Hi Denise Sorry to see that you have been left feeling this way, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“Very quick service and a reasonable price hope it stays low next year thank you.”

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Posted 4 years ago

Hi Dennis Thank you for taking the time to leave a review, I am pleased to hear how happy you are with the quick service provided. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 4 years ago

“Flash back to 80's service Applied via quidco- Apparently insured, but they speak to me before documents released ??? Took around a month for them to get in contact then had to check though details on phone that Id already provided wasting time Then asked for proof of no claims - so faf trying to track down proof from previous insurer Come on.....insures have been sharing info for years the best take the work off the customer”

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Posted 4 years ago

“Why is taking out car insurance so long winded and difficult! We have had to provide all information 3 times, before we even got anywhere. Not impressed.”

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Posted 4 years ago

“Easy and fast very good price”

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Posted 4 years ago

“Car hit the back of me In February I was told othe admitting liability Until my renewal and found out It’s still pending and cost me £250 more than it should 😡”

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Posted 4 years ago

“Very competative”

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Posted 4 years ago

“Very good quick and efficient service”

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Posted 4 years ago

“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”

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Posted 4 years ago

“Insurance provided at a reasonable price without a load of fuss and paperwork. Whats not to be happy about.”

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Posted 4 years ago

“No replies to either emails or phone calls.”

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Posted 4 years ago

“So far, so good - quote was very reasonable, and all communication has been quick and thorough.”

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Posted 4 years ago

“Well priced. Good customer service.”

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Posted 4 years ago

“I had a policy on my Ford ranger Pickup. I had just bought a replacement VW Amarok and needed to transfer the policy to the new vehicle. This all went through fine with the operator on the phone until he said you need to talk to our legal team. I was happy with this until he said that I would have to wait for about 1 hour. This was unacceptable. so I called another insurance company and it was done in a few minutes. Very disappointed. Very unhappy.”

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Posted 4 years ago

“I will not recommend to anyone.”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,253 reviews