Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,320 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agreed the policy on about the 2nd November, still haven’t got the actual policy document. I have emailed 6/7 times (and phoned) requesting it or access to my online account so I can get the document myself, still haven’t got it a month later. Surely this should be the most basic of things an insurance company does - issue an insurance policy document??!!”

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Posted 4 years ago

“Billy was very helpful sending over my documentation thanks Billy”

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Posted 4 years ago

“The team that handled my new policy did a great job and explained everything clearly to me so I don’t want to complain about anything yet I don’t have any documentation yet?”

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Posted 4 years ago

“Very quick to get insurance sorted. Some processes could be made as easy as some other companies I have used in the past. There were lot of bits to send back and set up.”

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Posted 4 years ago

“Excellent company ive used them for the last 4 years no one can match them on price&service”

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Posted 4 years ago

“Was told I cancelled the banking details with my bank so they were cancelling the policy after 1 month but broker could do it cheaper !!”

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Posted 4 years ago

“They are helpful and told me all the things I needed to know thank you for your help”

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Posted 4 years ago

“Communication is a challenge. Too many phone calls and email reminders after setting up a new policy. Asked for proof of car being garaged but already sent this info”

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Posted 4 years ago

“Best company”

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Posted 4 years ago

“Nightmare to renew car insurance. Made to jump through numerous hoops. Your site would not accept photos ( 18 different ones ) of driving license etc. Sent several emails over the course of many days with no response. Phoned - waited one hour and seven minutes to be told they did not deal with this and I would have to be transferred. I hung up. I wasted nearly a day on trying fill in the further information you required after having received my renewal details - same as original proposal - and my payment. Never again !!!!”

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Posted 4 years ago

“Value for money 2 years in a row good firm and very helpful.”

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Posted 4 years ago

“Very pleased to renew my car insurance with you, again the premium was very acceptable.”

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Posted 4 years ago

“Very good and happy with the services 👍”

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Posted 4 years ago

“Renewal was in line with previous year”

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Posted 4 years ago

“easy to do ..good price ..what more dose one want. ho and some body on the end of the line that knows what he is doing ...thank you ..”

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Posted 4 years ago

“I cancelled my insurance on the 17th of October Mr m hill”

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Posted 4 years ago

“very good”

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Posted 4 years ago

“Staff were very amenable on the phone. Unfortunately I was charged twice for my insurance which I only picked up because I checked my credit card transactions. This was quickly resolved.”

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Posted 4 years ago

“Excellent service. Thank you”

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Posted 4 years ago

“Very good,no complaints good deals”

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Posted 4 years ago

Performance Direct is rated 4.5 based on 2,320 reviews