Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,325 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent response from phone call. Thank you.”

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Posted 6 years ago

“I've used the company for a couple of years and have had no reason to complain. Their quotes have been competitive.”

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Posted 6 years ago

“I've been with performance direct no for a good few yrs now I carnt fault them always priced right done very quickly haven't had too claim but there is loads of ways to contact them great service”

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Posted 6 years ago

“Since I 'found; Performance Direct I feel I have stepped back in time when customer service really mattered. I don't have to do any work, they do it all for me just like the old days when everyone had an insurance broker, except I now have one on line. They found a really good deal for me, 2 years running, did all the work and charged a very reasonable fee for doing it. I always feel I am being ripped off these days when it comes to renewing energy, broadband and insurance etc but NOT with Performance Direct. They contacted me well before my insurance was due with an excellent quote and once I accepted they called me back and everything was in place before I could say .....well......Performance Direct. Thank you guys..........wonderful,,,,,,,,,,10 out of 10....................would have no hesitation in recommending you to family and friends, in fact anyone”

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Posted 6 years ago

“Very happy with the service you provide. and would recommend to anyone”

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Posted 6 years ago

Hi Barry Thank you for sharing your feedback, it's great to know you would recommend us. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“I have not renewed my policy as I no longer own the vehicle, Please stop sending me emails saying about my renewal.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Thank you for sharing your feedback. It's great to know you rate us 5 stars. Kind regards Emma Performance Direct

Posted 6 years ago

“Right hand doesn`t know what the left hand is doing. Charged twice, still waiting for refund for their mistake ! Also told I was on automatic RENEW , I have never been. I have insured through P. Direct for the last 4/5 years But after all the Mistakes this year, I will not be using them again. Where is my refund ????”

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Posted 6 years ago

Hi Delia Thank you for bringing this to our attention. I am sorry to hear you are unhappy with the service that has been provided, I will look into the concerns you have raised. In the meantime if there is anything else I can do to assist, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Very friendly fast and efficient service, no need to chase up as the renewals come through automatically and they do a great job of finding the right level of insurance that meets your needs.”

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Posted 6 years ago

Hi Stewart Thank you for sharing your feedback, I'm glad that our renewal offer met your expectations. If there is anything else you require assistance with, please don't hesitate to let us know. Regards Emma Performance Direct

Posted 6 years ago

“Performance Direct have been my preferred insurer for a number of years now; efficient, friendly, professional and most importantly - great value! Thank you.”

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Posted 6 years ago

Hi Bekim Thank you for taking the time to review your experience with Performance Direct, it's great to know that you have consistently renewed with us, your loyalty is appreciated. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Overpriced”

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Posted 6 years ago

“Why is my renewal more expensive than last years payment? Another extra year's no claims. And the obvious depreciating value of the car. Please explain.”

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Posted 6 years ago

“What have I insured with you recently.”

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Posted 6 years ago

“Excellent service.Kept in touch regularly by email.No hassle.Would highly recommend.”

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Posted 6 years ago

Hello, Thank you for your positive feedback! Best Regards, Jordan Performance Direct

Posted 6 years ago

“Been with Performance Direct always had excellent sevice”

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Posted 6 years ago

Hello, We at Performance Direct are glad you were happy with your service! Best Regards Jordan Performance Direct

Posted 6 years ago

“Great insurance my second year only problem I have being , I pay mine monthly and I feel I am being ripped off slightly. Because I am paying monthly there’s quite a bit extra add on , I understand you pay a little extra which I have no problem with. But I feel it is definitely on the strong side. Will think about moving on next year !!”

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Posted 6 years ago

“It was affordable insurance for me at a time when everyone else's quote was out of reach. The customer service in the beginning was quite good. It does seem as though the admin teams are quite divided when you are calling to sort things. In the end I left because I found a more affordable insurer, with better customer service!”

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Posted 6 years ago

“All good insurance renewed all good to go Helpful staff on the phones. Put in a five and go”

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Posted 6 years ago

Hi James, Good to hear our staff were helpful! Thank you for the review! Best regards, Jordan Performance Direct

Posted 6 years ago

“Reliable and helpful. Only one complaint : it would be more professional and honest to contact me before taking payment from my account well before the renew date. I can imagine most people are unaware of this process you use!”

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Posted 6 years ago

Hi Stephen Thank you for sharing your feedback, your comments are appreciated. We email or write to clients up to 21 days prior to their renewal date to advise new renewal terms and for those on automatic renewal, we take payment to ensure that there is no break in cover. If you would like to discuss this further, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 6 years ago

“Helpful staff and agreed value on my car was easy to achieve”

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Posted 6 years ago

Hi David Thank you for the 5 star feedback, it's good to read that our staff were helpful. For any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,325 reviews