Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,389 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,389 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to renew my policy. Helpful and quick. Thank you. Sorted for another year. Yeah!!!”

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Posted 1 month ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear that you found the policy renewal process easy and our team helpful and quick. Your satisfaction is what drives us, and we’re thrilled to have you with us for another year! Cheers, Jess Performance Direct

Posted 4 weeks ago

“Great company to deal with. This year they sent me a quote £700 cheaper than last year’s insurance”

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Posted 1 month ago

Hi Paul, Thank you for the fantastic 5-star review! We're thrilled to hear that we could provide you with a quote that's £700 cheaper than last year’s insurance. Your satisfaction is our top priority, and we look forward to continuing to serve you! Best wishes, Molly Performance Direct

Posted 1 month ago

“Great deal and very helpful.”

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Posted 1 month ago

Hi there, Thank you for the amazing 5-star review! We're so glad to hear that you found a great deal and that our team was helpful. Your support encourages us to keep providing excellent service! Best wishes, Molly Performance Direct

Posted 1 month ago

“Great Service Great Staff Member s Support”

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Posted 1 month ago

Hi Alexander, Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and staff. Your kind words inspire us to continue providing the best support possible! Best wishes, Molly Performance Direct

Posted 1 month ago

“Really knowledgeable support person and really good price.”

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Posted 1 month ago

Hi Mark, Thank you for the wonderful 5-star review! We're pleased to hear that you found our support knowledgeable and our prices to be great. Your feedback means a lot to us and motivates our team to keep delivering excellent service! Best wishes, Jess Performance Direct

Posted 1 month ago

“Straight forward and stress free thanks 🙏”

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Posted 1 month ago

Hi there, Thank you for the great 4-star review! We're delighted to hear that you found the process straightforward and stress-free. Your feedback is very much appreciated and motivates us to keep improving! Best wishes, Jess Performance Direct

Posted 1 month ago

“Very reasonable”

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Posted 1 month ago

Hi David, Thank you for the great 5-star review! We're glad to hear you found our pricing very reasonable. Your satisfaction is our top priority, and we appreciate your feedback! Best wishes, Jess Performance Direct

Posted 1 month ago

“Halved my insurance,absolutely amazing”

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Posted 1 month ago

Hi there, Thank you for the fantastic 5-star review! We're absolutely thrilled to hear that we were able to halve your insurance—what an amazing result! Your happiness is our priority, and we appreciate you sharing your experience with us. Best wishes, Molly Performance Direct

Posted 1 month ago

“Not great so far. I reached out for help from customer.care@performacedirect.co.uk a few days after taking out a policy and did not receive a reply.”

Helpful Report

Posted 1 month ago

Hi Dale, Thank you for your feedback. I’m sorry to hear that you didn’t receive a response from our customer care team after reaching out. We strive to provide timely support, and it seems we fell short in this instance. Our system shows we did respond via email on 10/02/2025, we apologise if this was not received into your inbox. I will ask a member of that team to re send the correspondence for you. Should you wish to discuss this further please contact us via live chat and we will be happy to help. Best regards, Molly Performance Direct

Posted 1 month ago

“I was very pleased with the very professional service I received with Performance Direct and even happier with the highly competitive insurance quote.”

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Posted 1 month ago

Hi Martin, Thank you so much for the wonderful 5-star review! We're thrilled to hear that you were pleased with our professional service and found our insurance quote highly competitive. Your satisfaction truly inspires us to continue providing top-notch service! Best wishes, Molly Performance Direct

Posted 1 month ago

“Easy to navigate the website and competitively priced”

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Posted 1 month ago

Hi Mark, Thank you for the awesome 5-star review! We’re delighted to hear that you found our website easy to navigate and that you appreciate our competitive pricing. Your feedback means a lot to us, and we’re here to make your experience seamless every time! Best wishes, Molly Performance Direct

Posted 1 month ago

“I always get good, efficient and professional service from Performance Direct”

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Posted 1 month ago

Hi Kenneth, Thank you for the stellar 5-star review! We’re so pleased to know you always receive good, efficient, and professional service from us. Your satisfaction is our top priority, and we can’t wait to assist you again! Best wishes, Molly Performance Direct

Posted 1 month ago

“I used to use performance direct for my motorhome insurance until I sold it and bought static caravan. So was happy to get a great quote for one of my performance motorcycles. Easy and quick.”

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Posted 1 month ago

Hi Paul, Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience getting a quote for your performance motorcycle. It's always our goal to make the process easy and quick for our customers. If you need assistance in the future, don’t hesitate to reach out! Best wishes, Jess Performance Direct

Posted 1 month ago

“Very good sevice Will use them agian fantastic”

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Posted 1 month ago

Hi Anthony, Thank you for the fantastic 5-star review! We're thrilled to hear that you had very good service and plan to use us again. Your feedback truly motivates us to keep delivering the best experience possible. Looking forward to assisting you in the future! Best wishes, Jess Performance Direct

Posted 1 month ago

“Excellent service happily quoted for my classic car”

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Posted 1 month ago

Hi there, Thank you for the excellent 5-star review! We're thrilled to hear you were happy with our service and that we could provide a quote for your classic car. Your satisfaction means the world to us, and we look forward to serving you again in the future! Best wishes, Jess Performance Direct

Posted 1 month ago

“Always a sensible person to speak with. Thank you 👍😄”

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Posted 1 month ago

Hi Derrick, Thank you for the awesome 5-star review! We're glad to hear that you always find a sensible person to speak with. Your kind words mean a lot to us and motivate our team to provide the best support possible. If there's anything else you need, just let us know! Best wishes, Jess Performance Direct

Posted 1 month ago

“Did not appreciate being told my outside steel structure was made of wood twice when I have provided numerous pictures of structure that clearly shows corrosion of steel, I also was not aware who Grove and Dean were when they emailed me saying thank you for your emails, I have never been in contact with them or Motor Vision, if these were sent on my behalf why was I not cc'ed into them?”

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Posted 1 month ago

Hi David, Thank you for taking the time to share your feedback with us. I apologize for the misunderstanding regarding your steel structure and for any confusion caused by the communications from Grove and Dean. Your experience is important to us, and we appreciate your patience as we work to ensure clarity in our correspondence. Best wishes, Molly Performance Direct

Posted 1 month ago

“Good price!”

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Posted 1 month ago

Hi, Thank you for the fantastic 5-star review! We're delighted to hear that you found a good price with us. Your support and feedback are truly appreciated and inspire us to keep striving for great value. Best wishes, Molly Performance Direct

Posted 1 month ago

“Great no hassle service”

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Posted 1 month ago

Hi Barry, Thank you for the wonderful 5-star review! We're so pleased to hear that you had a great no hassle service experience. Your satisfaction is our top priority, and your feedback inspires us to keep delivering outstanding service. If you need anything in the future, please don't hesitate to reach out! Best wishes, Jess Performance Direct

Posted 1 month ago

“Quick response and action after accident last year.”

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Posted 1 month ago

Hi, Thank you for your amazing 5-star review! We're glad to hear that you experienced a quick response and action after your accident last year. Your feedback is incredibly important to us and drives our commitment to provide prompt and efficient service. If you need any further assistance, please don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 1 month ago

Performance Direct is rated 4.5 based on 2,389 reviews