Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,327 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“No aggravation on renewal and happy with cover”

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Posted 6 years ago

“We have stayed with you for many years i.e. Good service You should keep licance copy on file so your only question Has your licance changed in any way”

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Posted 6 years ago

“straight .forward, good price”

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Posted 6 years ago

Hi Simon Thank you for sharing you experience, it's great to know you found our process straight forward. If you need any further assistance, don't hesitate to contact us. Regards Emma Performance Direct

Posted 6 years ago

“helpful on the phone. Docs came as expected Good value and service”

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Posted 6 years ago

Hi Raymond Thank you for taking the time to leave us feedback, I'm pleased everything was as expected. If you need any further assistance, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Friendly and very helpful when renewing on the phone”

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Posted 6 years ago

Hi Gary Thank you for taking the time to review us. I'm pleased that our staff were friendly and helpful during your renewal. If there is anything else you need assistance with, please don't hesitate to ask. Regards Emma Performance Direct

Posted 6 years ago

“AVOID Extremely unprofessional ‘Company’ (found on go compare) insist you contact to confirm details, or policy will be cancelled. Cancellation fee of £55 Guess what...you can’t get get through, email bounces back from THEIR link. Also attempted to take payment TWICE. Phone call made (within 3 hours)to cancel procedure (which isn’t valud until you confirm your details-their request) & I’m being charged £55 for cancelling a policy which was never started???”

Helpful Report

Posted 6 years ago

Hi Sarah Thank you for sharing your experience and bringing this our attention. In order for our team to look into this please update your review with a valid reference policy number. Without this, unfortunately I can't trace you and offer any further comment. If you prefer, we also have feedback forms on our website www.performancedirect.co.uk that can be filled in and are sent directly to a team to assist with queries. These forms are under the 'Existing Customer' tab. Regards Emma Performance Direct

Posted 6 years ago

“Good Service 5*****”

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Posted 6 years ago

Hi Gary Thank you for the 5 star review! If you need any further assistance, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“must be happy I have been with you for a number of years”

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Posted 6 years ago

Hi Brian Thank you for sharing your experience with us, your loyalty is appreciated. If there is anything else I can do in the meantime, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good customer service”

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Posted 6 years ago

Hi Kayode Thank you for sharing your feedback with us. It's great to know that you received good customer service. For anything else, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Just so easy to arrange and reasonably priced”

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Posted 6 years ago

Hi Stuart Thank you for taking the time to leave us great feedback. I'm pleased that you found our process easy and the premium reasonably priced. Regards Emma Performance Direct

Posted 6 years ago

“Easy to use, knowledgeable staff, good rate, everything works as it should.”

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Posted 6 years ago

Hi Ronald Thank you for the positive feedback. I'm pleased to read that our staff displayed the level of service that Performance Direct aim to maintain. If you require any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“The agent was knowledgeable, polite, quick and treated me like a human”

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Posted 6 years ago

Hi Brian Thank you for the great review regarding our agent. It's great to know that they displayed the level of customer service that Performance Direct aim to maintain. If you need anything else, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Acts quickly with any request i have had to make”

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Posted 6 years ago

Hi Edmund Thank you for sharing your feedback. I'm pleased to know that our staff assist with your requests quickly but if there is anything else I can do, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Easy of renewal”

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Posted 6 years ago

Hi Thank you for leaving us positive feedback regarding your renewal. I'm pleased it was an easy process. For assistance with anything else, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Quick easy all done by internet.”

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Posted 6 years ago

Hi Christopher Thank you for taking the time to leave us a review. If you require assistance with anything else, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Excellent,proffesional service.”

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Posted 6 years ago

Hi Gerald Thank you for the great review, I'm pleased that you received an excellent and professional service. If there is anything else I can assist with, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“I have used these guys for a few years now to insure my Stag and have always had great service. Renewing for yet another year 2020-21 which I think says it all!”

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Posted 6 years ago

Hi Thank you for taking the time to leave us your feedback, I'm pleased we have continued to insure your Stag and reach your expectations with our service. If there is anything else I can do to help, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“VERY SIMPLE TO RENEW”

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Posted 6 years ago

Hi Phil Thank you for leaving us feedback, it's great to know that our renewal process was a simple one. If there's anything else you need, just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Always efficient, Always good value for money in comparison”

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Posted 6 years ago

Hi Julie Thank you for taking the time to leave us a review, I'm pleased that you received efficient service and good value. If you require further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“A really good price and excellent service.”

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Posted 6 years ago

Hi Thank you for taking the time to leave us a review, I'm pleased to know that you received a good price and excellent service. If there is anything else we can do to help, don't hesitate to let us know or visit our website, www.performancedirect.co.uk, where we have helpful customer pages. Regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,327 reviews