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Performance Direct Reviews

4.5 Rating 2,320 Reviews
88 %
of reviewers recommend Performance Direct
Company Reviews Metrics
4.5
Based on 2,320 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Performance Direct Reviews
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Anonymous
Verified Buyer
“No coronavirus discount when my car was off the road for a month. Automatic renewal and then harsh cancellation policy is a bit mean”
Helpful Report
Posted 4 years ago
Gordon Hooper
Verified Buyer
“Very expensive when you add on he excess will not be using again.”
Helpful Report
Posted 4 years ago
Clive Kelly
Verified Buyer
“Great service and good communication and great value”
Helpful Report
Posted 4 years ago
Anthony Whenham
Verified Buyer
“A Very helpful member of staff helped me and received a prompt service”
Helpful Report
Posted 4 years ago
James Minogue
Verified Buyer
“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“quick clear efficient service with specialists which results in low premium”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very professional in dealing with the insurance with a lovely personal touch would highly recommend the company”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Excellent items and service! Really pleased, thank you!”
Helpful Report
Posted 4 years ago
Michael Wilson
Verified Buyer
“It seems to satisfy the basic functions, but luckily I have had no need, so far, to perform or request any further service. My electric car premium is scarily high, but by 2030 or so, premia will have cooled down to 'normal' levels as they become the 'norm' in lieu of the 'exception'.”
Helpful Report
Posted 4 years ago
Ian Johnston
Verified Buyer
“Pretty good but they will keep charging admin fees with any change to your policy and even worse dreadfull automatic renewal without asking you etc. Complained and were refunded though no problem .”
Helpful Report
Posted 4 years ago
John Turnbull
Verified Buyer
“you have been very a good help in finding car insurance,pleased with that but you do send rather a lot of emails.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very easy to reinsure”
Helpful Report
Posted 4 years ago
Christopher Kimber
Verified Buyer
“Don’t touch this company. Can’t wait to move my policy to another insurer.”
Helpful Report
Posted 4 years ago
Stuart Hallam
Verified Buyer
“Good advice and price. Only constructive comment is that it would have been good to inform me of the name of the finance company”
Helpful Report
Posted 4 years ago
Roger Clayton
Verified Buyer
“Renewed my insurance although I emailed not to. I sold the car before renewal. They wont refund full amoun without dvla proof who I cannot contact. As far as I am concerned its theft and fraus”
Helpful Report
Posted 4 years ago
Catherine Udy
Verified Buyer
“Not impressed with the service provided, no notification of renewal amount sent, money taken from account. Will not be renewing.”
Helpful Report
Posted 4 years ago
Elizabeth Terry
Verified Buyer
“Price remains very competitive. Communication good.”
Helpful Report
Posted 4 years ago
Barry McGuinness
Verified Buyer
“Very complicated to get insured. Endless questions and fell hastled. Not all but some have come across rude on the phone”
Helpful Report
Posted 4 years ago
Martin Sander
Verified Buyer
“Absolute money grabbers. Wouldn't waive the £50+ cancellation fee in this time of crisis. Everyones circumstances have changed and they should make an effort to accommodate people who need to change their situation. Completely unsympathetic”
Helpful Report
Posted 4 years ago
David Curtis
Verified Buyer
“Do not honour refunds. Do not check annual renewals and automatically take premiums without authorisation. Customer service not helpful”
Helpful Report
Posted 4 years ago
Performance Direct is rated 4.5 based on 2,320 reviews
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