Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,325 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“😘”

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Posted 6 years ago

“***** service great easy and knowledgable staff very helpful”

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Posted 6 years ago

“Very clear information and ubderstanding”

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Posted 6 years ago

“Very annoyed about adding a named driver to policy”

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Posted 6 years ago

“Always use you for you're exellent service”

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Posted 6 years ago

“We haven't had a claim but the administration side for reminders and information has been spot on. The breakdown side is amazing our motorhome broke down this morning and we were home within about three hours and the motorhome dropped off at our local garage. Brilliant”

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Posted 6 years ago

“Premium prices are low considering the type of vehicle insured, now have 2 vehicles with you, good service, very polite customer service 5 stars all round, please keep up the good work and you will keep my custom Thanks”

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Posted 6 years ago

“THEY HAVE ALWAYS LOOKED AFTER MY INTERESTS AND THIS PRESUADED ME INTO STAYING WITH THE PEOPLE YOU CAN TRUST”

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Posted 6 years ago

“A very competitive quote for my Nissan.”

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Posted 6 years ago

Hi Geoffrey Thank you for the 5 star feedback, I am pleased we were able to offer a competitive quotation for your Nissan. Regards Emma Performance Direct

Posted 6 years ago

“Polite helpful friendly and good quote price”

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Posted 6 years ago

Hi Darren Thank you for the 5 star feedback, I am pleased to read that our operators were polite and helpful. If there is anything else I can assist with, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Still awaiting printed documents as requested after 12 days prior to phone call”

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Posted 6 years ago

Hi Ivan Thank you for bringing this to our attention. If you are still yet to receive your documents please visit www.performancedirect.co.uk and submit a feedback form (found in the Existing Customer menu). This form is dealt with by a dedicated team who will look into why you haven't received your documents. In the meantime, if there is anything else I can do to help please just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Great customer service 👍”

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Posted 6 years ago

“Quick easy and renewal not bad quote Would of given 5 stars but I did not consent to take money from previous policy payment method......”

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Posted 6 years ago

Hi Peter Thank you for the feedback regarding your renewal. I will pass your comments onto the renewal department but if there is anything else I can do to assist, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Professional and friendly service provided and reasonable rates, so decided to stay with performance direct another year.”

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Posted 6 years ago

Hi Philip Thank you for the 5 star feedback, it's great to know our operators were professional and friendly and your continued business is appreciated. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Been with them now for approx. 19 years. Very friendly, and polite, go out of there way to get you the best quote. I would highly recommend them. Jim Kelly. Stafford.”

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Posted 6 years ago

Hi James Thank you for the great review. I am pleased to read that you received the level of customer service that Performance Direct is proud to maintain. Your continued loyalty is greatly appreciated. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“You offered insurance for my vehicle at what seemed a reasonable price until you added all these extras not impressed I hope other people do not fall in to your trap”

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Posted 6 years ago

Hi Simon Thank you for sharing your experience and bringing this to our attention. I have raised this with our customer liaison team who will look into the concerns in your review. Regards Emma Performance Direct

Posted 6 years ago

“Not had to claim as yet but efficient and professional exchange”

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Posted 6 years ago

Hi Martin Thank you for taking the time to leave your feedback. I'm pleased to know that your experience with us has been efficient and professional. To offer some reassurance, should the situation occur, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Great & good value - my only gripe is that when I had to ring breakdown they hadn't got my details so I had to ring Performance Direct to get them to confirm with the breakdown company but I couldn't get an answer to my call for ages! ! V frustrating!”

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Posted 6 years ago

“havnt had to claim luckily so im not sure on the actual level of service yet, but remewal process is fine. Too many emails though”

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Posted 6 years ago

Hi Laura Thank you for sharing your feedback, I'm pleased you are happy with the renewal process. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Received an email to show the amount of the new policy and how payment would be made. I then received a further e-mail that I didn't understand so I contacted your department and the operator explained what the amount was for”

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Posted 6 years ago

Hi Denise Thank you for your 5 star feedback, we are pleased to hear that our operator was able to be of help in a time of uncertainty. Your comments will be passed onto the relevant teams. For any further assistance, please don't hesitate to let me know. Regards Connor Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,325 reviews