Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,324 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car hit the back of me In February I was told othe admitting liability Until my renewal and found out It’s still pending and cost me £250 more than it should 😡”

Helpful Report

Posted 5 years ago

“Very competative”

Helpful Report

Posted 5 years ago

“Very good quick and efficient service”

Helpful Report

Posted 5 years ago

“I was initially happy with them until I received a message and letter stating my isurane would cancel I didn't sent my driving liecence and driving codes. Which was not done at the point of setting up the insurance. This added alot of stress when not needed”

Helpful Report

Posted 5 years ago

“Insurance provided at a reasonable price without a load of fuss and paperwork. Whats not to be happy about.”

Helpful Report

Posted 5 years ago

“No replies to either emails or phone calls.”

Helpful Report

Posted 5 years ago

“So far, so good - quote was very reasonable, and all communication has been quick and thorough.”

Helpful Report

Posted 5 years ago

“Well priced. Good customer service.”

Helpful Report

Posted 5 years ago

“I had a policy on my Ford ranger Pickup. I had just bought a replacement VW Amarok and needed to transfer the policy to the new vehicle. This all went through fine with the operator on the phone until he said you need to talk to our legal team. I was happy with this until he said that I would have to wait for about 1 hour. This was unacceptable. so I called another insurance company and it was done in a few minutes. Very disappointed. Very unhappy.”

Helpful Report

Posted 5 years ago

“I will not recommend to anyone.”

Helpful Report

Posted 5 years ago

“As a new customer I am pleased to say everything seems to be going well. Lots of information and direct numbers in the event of contact required.”

Helpful Report

Posted 5 years ago

“easy process to renew my policy with performance direct recommended”

Helpful Report

Posted 5 years ago

“Always very helpful great staff have a merry Christmas”

Helpful Report

Posted 5 years ago

“Very pleased with service.”

Helpful Report

Posted 5 years ago

“I will never insure with this company ever again”

Helpful Report

Posted 5 years ago

Hi Paul I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated. Kind regards Emma Performance Direct

Posted 5 years ago

“Best company and gave resonable cotasion”

Helpful Report

Posted 5 years ago

Hi Noman Thank you for sharing your feedback, I am pleased you rate us 5 stars! For any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”

Helpful Report

Posted 5 years ago

Hi Andrew Thank you for bringing this to our attention. For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx Alternatively, you can submit a feedback form where someone will look into the concerns raised. Kind regards Emma Performance Direct

Posted 5 years ago

“Easy to deal with, very pleased with price and good customer service, nice easy website.”

Helpful Report

Posted 5 years ago

Hi David Thank you for the 5 star feedback, it's great to hear about the good customer service you received. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Thanks you😘”

Helpful Report

Posted 5 years ago

Hi Samir Thank you for the great rating!

Posted 5 years ago

“Terrible customer service, I had to call them at least 5 times due to errors on my policy, 4 weeks later and still waiting for updated documents!”

Helpful Report

Posted 5 years ago

Hello I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated. Kind regards Emma Performance Direct

Posted 5 years ago

Performance Direct is rated 4.5 based on 2,324 reviews