Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,398 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good service setting up insurance but had a problem with having paid in full then sent numerous texts (at least 2 a day) telling me I had to set up a direct debit until I eventually rang up to get them stopped.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good service but took a little longer to find what I'd already been quoted still waiting for paperwork”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Easy to set up and at a very competitive price.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Very efficient and a good rate. They have asked me for a proof of a Non fault claim which has been a real chore to get from my previous insurers Aviva. Apparently the bureaucratic and annoying Data Protection Act prevents them from accessing this data direct from Aviva which is bonkers.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the premium offered. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good communication from all staff . Little bit expensive for the cover I have , not had a claim ( good because no one wants that ) so who knows how good or bad they are ! . Had a few breakdowns due to bad diagnosis, but the help lady was lovely and helpful. It would be 5star if all the ‘things’ I said I have not tested were delt with swiftly.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“OK so far.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Very clear information which was well presented and a realistic price.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“The service is good. The only problem is I keep getting emails that say I need to send the following documents below. But there are not any listed below!!”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Cheaper than other quotes I received, when I use the chatbot on their website it either responds quite helpfully or directs me to a real person who then is very helpful.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Covered what I need at a reasonable price”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“After 3 attempts to get a quote for my car and a supposed call back that never happened . I decided to give you one more try . I finally got all the help I needed . Your company had been recommended on a car forum I am a member of . Persistence paid off . Very happy with the outcome .excellent price and your agent was very helpful . Will now recommend . As an aside my son is with you too and he has the same model car as me .”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good price with trouble free paperwork.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Price is average for my car but like most price has gone up quite a lot this year”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Nick Performance Direct

Posted 1 year ago

“Competitive quote and simple administration, but I've never had to provide photographic evidence of the car being in the garage before.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Nick Performance Direct

Posted 1 year ago

“Spoke to agent on phone, answered appropriate questions and policy cover was arranged without fuss.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Nick Performance Direct

Posted 1 year ago

“Happy customer got another year”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Nick Performance Direct

Posted 1 year ago

“No claims or other trouble, so not much to review. Easy to renew.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Nick Performance Direct

Posted 1 year ago

“Very easy very fast and very efficient. Insurance made simple”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“They beat my renewal price it was so easy to sort out and I am very pleased so thank you very much performance direct”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“So far so good.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a positive review. Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.5 based on 2,398 reviews