Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,403 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,403 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“The future scooby doo.”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you for the incredible 5-star review! Best wishes, Molly Performance Direct

Posted 2 months ago

“very competative prices”

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Posted 2 months ago

Hi Roy, Thank you for the fantastic 5-star review! We’re thrilled to hear that you found our prices to be very competitive. Providing value to our customers is a top priority for us, and we’re glad it resonated with you. If you need any further assistance or have questions down the line, please don’t hesitate to get in touch! Best wishes, Molly Performance Direct

Posted 2 months ago

“A highly competitive price for a 'no bells and whistles' policy... insurance like it used to be. My previous policy came up for renewal (with another provider) at a higher price than last year and a quick comparison search found a really excellent price, less than half my previous policy. Looking at the T&C's the policy offered by Performance Direct seemed to provide everything I was looking for and they have a a lot of excellent reviews, so I have become a customer.”

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Posted 2 months ago

Hi Neil, Thank you for the outstanding 5-star review! We're thrilled to hear that you found such a competitive price and that our straightforward policy met your needs perfectly. It's wonderful to know that our reviews helped in your decision-making process. Welcome to Performance Direct, and if you have any questions or need assistance in the future, we're always here to help! Best wishes, Molly Performance Direct

Posted 2 months ago

“Amazing service great app highly recommend”

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Posted 2 months ago

Hi Raymond, Thank you for the amazing 5-star review! We’re delighted to hear that you’re enjoying our app and found our service to be great. Your recommendation means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Best wishes, Jess Performance Direct

Posted 2 months ago

“Bought car insurance which was a reasonable price and wanted to pay monthly for it suprised to find I was refused ,spoke to a representative on the phone explaining I wanted to pay monthly and he told me would have to pay all now which I did only to receive an email 2 days later giving me a break down for my DD payment.very confused but annoyed because I would have liked to pay monthly.”

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Posted 2 months ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. As discussed in todays call we will be refunding the premium paid and continuing the policy via direct debit payments. We are very sorry for any confusion caused, we understand it can be frustrating when it comes to errors made with money. Thank you for being understanding and allowing us to rectify this error. Kind regards, Molly Performance Direct

Posted 2 months ago

“A scam company”

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Posted 2 months ago

Hi Richard, We’re truly sorry to hear of your negative experience and that you feel scammed. We take all feedback seriously and would appreciate the opportunity to resolve your concerns. An agent will be in contact to discuss your experience and see if there is anything we can do to help. Kind regards, Jess Performance Direct

Posted 2 months ago

“Good telephone support”

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Posted 2 months ago

Hi Michael, Thank you for the fantastic 5-star review! We’re delighted to hear that you found our telephone support helpful. Providing personal assistance over the phone is something we really value, and it’s great to know it made a difference for you. If you have any other questions or need further support, just reach out anytime! Best wishes, Molly Performance Direct

Posted 2 months ago

“good price find on line insurance a bit difficult but with help from my son got a good deal so happy”

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Posted 2 months ago

Hi John, Thank you for the fantastic 5-star review! We’re so glad to hear that you found a good deal with a little help from your son. Navigating insurance can be tricky, but it's great to know you had support along the way. If you need any further assistance or have any questions, just let us know! Best wishes, Molly Performance Direct

Posted 2 months ago

“Nice to talk over things with a person on the phone feels more personal then doing things just online and price was very competitive”

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Posted 2 months ago

Hi Paul, Thank you for the amazing 5-star review! We're thrilled to hear that you enjoyed the personal touch of speaking with someone over the phone. Our team is dedicated to providing helpful and competitive service, and your feedback is very much appreciated. If there’s anything else we can assist you with, just give us a shout! Best wishes, Molly Performance Direct

Posted 2 months ago

“always dealt with in a polite manner buy all staff especially billy Thanks a lot 👍”

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Posted 2 months ago

Hi Martin, Thank you for the wonderful 5-star review! We're so glad to hear that you had a positive experience with our staff, especially Billy. We pride ourselves on delivering polite and helpful service, and your feedback truly means a lot to us. If you need anything else, just let us know! Best wishes, Molly Performance Direct

Posted 2 months ago

“Straight forward and quick”

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Posted 2 months ago

Hi Trevor, Thank you for the fantastic 5-star review! We're delighted that you found our service straightforward and quick. It's always our goal to make your experience as smooth as possible. If you ever need assistance again, don't hesitate to reach out! Best wishes, Molly Performance Direct

Posted 2 months ago

“Used the on line help service to ask a few questions and was answered promptly and politely. Reasonable price and am happy to stay with a performance direct.”

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Posted 2 months ago

Hi Nigel, Thank you for the great 4-star review! We’re pleased to hear that our online help service was prompt and polite in answering your questions. It’s wonderful to know you found our pricing reasonable as well. We appreciate your continued support and are here to help whenever you need assistance in the future! Best wishes, Molly Performance Direct

Posted 2 months ago

“Well to be honest one of the best insurance company's I have been with up to now”

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Posted 2 months ago

Hi Chris, Thank you for the amazing 5-star review! We're thrilled to hear that you consider us one of the best insurance companies you've been with. Your satisfaction is our top priority, and it’s fantastic to know we’re meeting your expectations. If you ever need assistance or have questions in the future, don’t hesitate to reach out. Best wishes, Molly Performance Direct

Posted 2 months ago

“Good price, and great service when you need it. Happy customer!”

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Posted 2 months ago

Hi there, Thank you for the wonderful 5-star review! We’re so glad to hear that you found our prices great and our service top-notch. Your happiness as a customer means the world to us. If you ever need anything in the future, we're always here to help! Best wishes, Molly Performance Direct

Posted 2 months ago

“I have recently insured my motorcycle with this company. Very easy and straightforward, staff friendly and all questions answered, would recommend”

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Posted 2 months ago

Hi Oleksandr, Thank you for the fantastic 5-star review! We're delighted to hear that you found the process of insuring your motorcycle easy and straightforward. Our team is always here to help, and it's wonderful to know that their friendly service made a positive impression on you. We truly appreciate your recommendation! If you need anything else, don't hesitate to reach out. Best wishes, Molly Performance Direct

Posted 2 months ago

“Sadly I have had a couple of mishaps over the past years and Performance Direct have looked after me brilliantly. I cannot thank them enough and I shall certainly try to drive more carefully.”

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Posted 2 months ago

Hi William, Thank you so much for the glowing 5-star review! We're truly grateful for your kind words and thrilled to hear that Performance Direct has supported you through your mishaps. It’s always our aim to help our customers feel secure on the road. Remember, we're just a message away if you ever need us again. Best wishes, Molly Performance Direct

Posted 2 months ago

“Very cheap quote which i am very happy about and easy to sort out the insurance”

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Posted 2 months ago

Hi Martin, Thank you for the amazing 5-star review! We’re thrilled to hear you found our quote very cheap and the insurance easy to sort out. Your satisfaction is our priority, and we’re glad we could make this process smooth for you. If you have any questions or need assistance in the future, just let us know! Best wishes, Molly Performance Direct

Posted 2 months ago

“Very clear efficient service with helpful backup if needed.”

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Posted 2 months ago

Hi there, Thank you for the fantastic 5-star review! We’re delighted to hear that you found our service clear and efficient. It’s our goal to provide helpful backup whenever needed. If you have any questions or need support in the future, please don’t hesitate to get in touch! Best wishes, Laura Performance Direct

Posted 2 months ago

“Easy renewal process. Fortunately have not had to use company services to date.”

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Posted 2 months ago

Hi Phillip, Thank you for the wonderful 5-star review! We're glad to hear that you found the renewal process easy. It's great to know that everything is running smoothly for you. If you need any support in the future, don’t hesitate to reach out. Best wishes, Molly Performance Direct

Posted 2 months ago

“All good and easy to set up”

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Posted 2 months ago

Hi Martin, Thank you for the fantastic 5-star review! We’re so glad to hear that you found everything good and easy to set up. Your positive feedback encourages us to keep delivering seamless experiences. If you need any further assistance or have any questions down the line, feel free to reach out! Best wishes, Jess Performance Direct

Posted 2 months ago

Performance Direct is rated 4.5 based on 2,403 reviews