Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.52

4.5 Rating 2,404 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices and hassle free renewal.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our prices competitive and that your renewal experience was hassle-free. We aim to make insurance simple and enjoyable for our customers, and it’s wonderful to know we succeeded with you! Your feedback is genuinely appreciated, and we’re here for you whenever you need us. Kind Regards, Molly Performance Direct

Posted 5 months ago

“Friendly CUSTOMER SERVICE”

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Posted 5 months ago

Hi, Thank you for your fantastic 5-star review! We're so glad to hear that you had a positive experience with our customer service team. Friendly and efficient support is what we strive for, and it’s great to know we hit the mark with you! Your feedback is invaluable to us, and we appreciate you taking the time to share it. Kind Regards, Molly Performance Direct

Posted 5 months ago

“By far and away the cheapest car insurance option on any of the major comparison websites for my 'modern classic' car. The 2 team members with whom I've already spoken have been patient, kind, friendly and efficient. And adding breakdown assistance after an oversight on my part was an easy and affordable process.”

Performance Direct 5 star review on 13th November 2024

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Posted 5 months ago

Hi, Thank you for your wonderful 5-star review! We're thrilled to hear that you found us to be the most affordable option for your 'modern classic' car and that our team provided you with the support you needed. It’s great to know adding breakdown assistance was a breeze for you! Your feedback is truly appreciated and inspires us to keep delivering outstanding service. Kind Regards, Molly Performance Direct

Posted 5 months ago

“I was looking for motor insurance for a second car that I wanted and Performance Direct came up with a quote that I was extremely pleased with. It was a no- brainer to go with them !”

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Posted 5 months ago

Hi, Thank you so much for your amazing 5-star review! We're delighted to hear that you found a great quote for your second car with us. It's always a pleasure when we can provide our customers with an offer that makes their decision easy! Your satisfaction means a lot to us, and we look forward to serving you again in the future. Kind Regards, Molly Performance Direct

Posted 5 months ago

“Competitive price so many thanks”

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Posted 5 months ago

Hi, Thank you for your excellent 5-star review! We're delighted to know that you found our prices competitive. Providing value to our customers is a top priority for us, and your feedback truly motivates us to continue delivering the best service possible. Kind Regards, Molly Performance Direct

Posted 5 months ago

“Good price, no problems renewing, everything works on their website, not had to claim so cannot comment on this. Would recommend.”

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Posted 5 months ago

Hi, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a smooth renewal experience and found everything on our website to work seamlessly. Your recommendation means the world to us, and we’re here if you ever need assistance in the future! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Good service”

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Posted 5 months ago

Hi, Thank you for your great 4-star review! We’re glad to hear that you received good service from us. Your feedback is important, and we’re always eager to improve and make your experience even better. We appreciate your support and hope to assist you again soon! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Absolute disaster of a company. Avoid at all costs. Took my car insurance payment twice. Took weeks to get back. They denied it a first. It's a scam company. Please avoid at all costs. If its cheap and sounds to good to be true, it probably isn't true.”

Helpful Report

Posted 5 months ago

Hi Jonathan, We sincerely apologize for the issues you've faced with your insurance payment. We take such matters seriously and would like to investigate your case further if you feel it necessary. We can see that the money has since been refunded however if you would still like to raise this further please reach out through our website or contact us via live chat so we can resolve this for you. Your satisfaction is important to us. Kind regards, Jess Performance Direct

Posted 5 months ago

“Probably one of the best customer service I’ve received from an insurance company. Thank you Performance Direct.”

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Posted 5 months ago

Hi, Thank you so much for your fantastic 5-star review! We're incredibly grateful for your kind words about our customer service. It's our goal to provide the best support possible, and we're thrilled to hear we succeeded with you! Your feedback means a lot to us and inspires us to keep up the great work! Kind Regards, Molly Performance Direct

Posted 5 months ago

“5 stars seem OK thanks”

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Posted 5 months ago

Hi, Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are glad to know you’re satisfied with our service. Your support encourages us to keep up the great work! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Very easy to deal with and great prices app is really useful and helpful”

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Posted 5 months ago

Hi, Thank you for your amazing 5-star review! We're delighted to hear you found our service easy to use and our prices great. It's wonderful to know that our app has been helpful for you. Your feedback is truly appreciated and motivates us to continue providing excellent service! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Setting up the insurance was problem free and the cost was very competitive. The included tracker was easy to register and set up and gives added peace of mind”

Helpful Report

Posted 5 months ago

Hi, Thank you for your wonderful 5-star review! We’re thrilled to hear that setting up your insurance was a seamless experience and that you found our prices competitive. We're also glad the tracker provided you with added peace of mind. Your feedback genuinely motivates our team to keep delivering excellent service! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Good service from sales person. But I'm still waiting for paper documents through post as requested at time”

Helpful Report

Posted 5 months ago

Hi Roger, Thank you for your feedback and for recognizing the good service from our sales team. We apologize for the delay in sending your paper documents. Your request is important to us, and we’re looking into this matter to ensure it gets resolved as soon as possible. If you need any further assistance in the meantime, feel free to reach out. Kind regards, Molly Performance Direct

Posted 5 months ago

“Great efficient service to provide my classic car insurance at a very competitive price point, happy to recommend.”

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Posted 5 months ago

Hi Carl, Thank you for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with our classic car insurance service and found our pricing competitive. Your recommendation means the world to us and drives us to maintain our high standards! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Quick , easy and a competitive price”

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Posted 5 months ago

Hi Paul, Thank you for your awesome 5-star review! We’re so glad you found our service quick, easy, and competitively priced. Your feedback means a lot to us and inspires our team to keep up the great work! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Excellent”

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Posted 5 months ago

Hi Mohammed, Thank you for your excellent 5-star review! We’re delighted to hear you had a great experience with us. Your feedback is greatly appreciated and encourages us to continue providing top-notch service! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Easy company to deal with. Good value for money”

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Posted 5 months ago

Hi Alan, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found us easy to deal with and that you felt you got good value for your money. Your feedback truly motivates us to keep delivering great service! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Quick and easy to deal with and great cost.”

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Posted 5 months ago

Hi Mark, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our process quick and easy, and that you were pleased with the cost. Your satisfaction is our top priority, and it’s great to know we met your expectations! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Easy from quote to purchase smooth process”

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Posted 5 months ago

Hi Russell, Thank you so much for your amazing 5-star review! We're delighted to hear you found the process easy from quote to purchase. Your smooth experience is what we strive for, and it's wonderful to know we met your expectations! Kind Regards, Molly Performance Direct

Posted 5 months ago

“Excellent service, thank you”

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Posted 5 months ago

Hi, Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about our service. Knowing that we could help you so effectively means a lot to us! Kind Regards, Molly Performance Direct

Posted 5 months ago

Performance Direct is rated 4.5 based on 2,404 reviews