Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,249 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Friendly, helpful, efficient.”

Helpful Report

Posted 2 months ago

Dear Geoffrey, Thank you so much for giving Performance Direct a 5-star rating! We truly appreciate your support and feedback. We are delighted to hear that you found our team to be friendly, helpful, and efficient. We strive to provide exceptional service to all our customers, and your kind words reinforce that we are on the right track. Kind regards, Molly Performance Direct

Posted 2 months ago

“Everything went smoothly online easy enough to download the insurance certificate and documents. But I did have problems printing them out, some text came out as light grey, almost unreadable. One phone call and they were put in the to me, first class service.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for taking the time to leave us a wonderful 4-star rating for Performance Direct. We truly appreciate your feedback. We are glad to hear that your overall experience with us went smoothly online and that you found downloading the insurance certificate and documents to be easy. Kind regards, Molly Performance Direct

Posted 2 months ago

“Always helpful”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for rating Performance Direct with 5 stars! We truly appreciate your kind words and support. At Performance Direct, we strive to provide excellent customer service, and we are delighted to hear that you found us always helpful. Kind regards, Molly Performance Direct

Posted 2 months ago

“excellent service”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for awarding Performance Direct with a perfect 5-star rating! We truly appreciate your support and recommendation. Providing excellent service is at the heart of everything we do, and it brings us great joy to know that our efforts have met your expectations. We are thrilled that you had such a positive experience with us. Kind regards, Molly Performance Direct

Posted 2 months ago

“Very uncomplicated andefficient process.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for leaving us a 5-star rating! We truly appreciate your kind words and feedback about Performance Direct. We're thrilled to hear that you found our process very uncomplicated and efficient. Kind regards, Molly Performance Direct

Posted 2 months ago

“Good communication”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your support and trust in our services. Good communication is one of our top priorities, and we are delighted to hear that it met your expectations. Best regards, Molly Performance Direct

Posted 2 months ago

“Great price for my insurance my second year with performance direct”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We greatly appreciate your kind words and your continued trust and loyalty as a customer. Kind regards, Molly Performance Direct

Posted 2 months ago

“Very efficient service”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct. We greatly appreciate your support and are thrilled to have provided you with a very efficient service. Kind regards, Molly Performance Direct

Posted 2 months ago

“Very good experience”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for giving Performance Direct a 5-star rating! We greatly appreciate your support and feedback. We are thrilled to hear that you had a very good experience with us. Your satisfaction is our top priority, and we are committed to providing excellent service every step of the way. Kind regards, Molly Performance Direct

Posted 2 months ago

“leaving it till the last day to inform us that the premium had doubled in price is not acceptable, I will be shopping around and taking my business elswhere next year.”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. An agent will be in contact with you today to discuss a resolution. Kind regards, Molly Performance Direct

Posted 2 months ago

“Excellent provider”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your outstanding 5-star rating of Performance Direct! We greatly appreciate your support and kind words. It is fantastic to know that we were able to meet your expectations as an excellent provider. Kind regards, Molly Performance Direct

Posted 2 months ago

“All good so far - not had a claim or needed help so far so can't give a score for this part of the package.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your fantastic review and for awarding Performance Direct with a 5-star rating! We greatly appreciate your support and are thrilled to hear that you have had a positive experience with us. Kind regards, Molly Performance Direct

Posted 2 months ago

“Service was ok but some difficulties were initially experienced accessing my policy details on line.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We appreciate your feedback and are glad to hear that you found our service to be satisfactory. Kind regards, Molly Performance Direct

Posted 2 months ago

“Great services and very easy to deal with.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your amazing 5-star rating of Performance Direct! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Kind regards, Molly Performance Direct

Posted 2 months ago

“Easy to deal with”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct. We truly appreciate your support and taking the time to share your positive experience with us. Kind regards, Molly Performance Direct

Posted 2 months ago

“Good website, very user friendly. Also a fair price.”

Helpful Report

Posted 2 months ago

Dear Helen, Thank you so much for taking the time to give Performance Direct a 5-star rating! We really appreciate your kind words and feedback. It's great to hear that you found our website to be user-friendly, as we strive to provide a seamless and convenient online experience for our customers. Kind regards, Molly Performance Direct

Posted 2 months ago

“they charge 1 year interest following a cancellation”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your review with us, we are sorry to hear of your negative experience. We tried contacting you regarding the feedback but were unable to get through so we have emailed you. If you would like to discuss this further please leave a feedback form on our website or contact us via live chat and we can try and resolve the issue. Kind regards, Jess Performance Direct

Posted 2 months ago

“Up to now all professional, may it continue. Excellent.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us so far. Kind regards, Molly Performance Direct

Posted 2 months ago

“Excellent”

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Posted 3 months ago

Hi, Thank you so much for your exceptional 5-star rating of Performance Direct! We greatly appreciate your feedback and support. We are thrilled to hear that you had an excellent experience with us. Thank you again for choosing Performance Direct as your insurance provider. We are always here to provide you with outstanding service and assistance. Kind regards, Molly Performance Direct

Posted 2 months ago

“I'm sorry but I don't like phone calls,email's and text asking to renew 2 weeks or so after I have renewed and paid.”

Helpful Report

Posted 3 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. We are sorry to hear of your negative experience and assure you that your comments and concerns have been passed onto the appropriate managers for review. Kind regards, Molly Performance Direct

Posted 2 months ago

Performance Direct is rated 4.5 based on 2,249 reviews