Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,326 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Good service and pricing. Only complaint is we had a minor accident with another car with a different insurer and even before the claim was sorted out, we were called and our premium increased considerably due the accident with the other vehicle. Bit strange, but there you go.”

Helpful Report

Posted 6 years ago

Hi Thank you for taking the time to share your experience. All comments are taken on board and are fed back to the appropriate teams. However, if you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Great service and ease to talk to Many thanks”

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Posted 6 years ago

Hi Charles Thank you for taking the time to feedback on your experience, your positive comments are appreciated. For any further assistance, please just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good communication, no endless phone calls. Very competitive quotes for classic vehicles.”

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Posted 6 years ago

Hi Gina Thank you for the 5 star feedback, I am pleased we were able of offer a competitive quotation for your classic vehicle. Should you need any further assistance, don't hesitate to visit the Existing Customer pages on our website where you will find plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Great Pricing. Very efficient staff on renewal line. I usually change my insurer every year because most treat existing customers poorly when it comes to renewal quotes, your company seems to value repeat business. Overall, I am very please with the level of service to date. keep up the good work!”

Helpful Report

Posted 6 years ago

Many thanks for the 5 star feedback regarding your renewal, your continued loyalty is appreciated. Should you need any further assistance, simply let me know or visit the existing customer pages on www.performancedirect.co.uk where you will find plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Average service, nothing outstanding to note. You couldn’t quite match a better quote but you came near so stayed with you for ease.”

Helpful Report

Posted 6 years ago

Hi Marie Thank you for sharing your experience. If you require any further assistance, please don't hesitate to visit our Existing Customer pages on www.performancedirect.co.uk where you'll find plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Dealt with our quote quickly and efficiently”

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Posted 6 years ago

Hi Ian Thank you for sharing your feedback, I am pleased the process was efficient. For further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Excellent team, great quote for the 3rd year in succession, well done!”

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Posted 6 years ago

Hi Shaun Many thanks for the great review, I am pleased we could offer you a competitive quote for three years, your loyalty is appreciated. For any further assistance, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Never needed your service as yet and hope I never need it. All the time its been in the garage being finished of, but hope it will on the road very soon. Will notify when it is. Just to let you know it has got a factory fitted tow hitch, to pull my camping trailer with me when the occasion arises. Please advise if it make any difference on the assurance. Thank you .”

Helpful Report

Posted 6 years ago

Hi Gerald Adjustments to policies may affect insurance but in order to comprehensively answer your query, you will need to speak with a member of our Customer Support team. Please call us on 01708 925 054 or email customer.care@performancedirect.co.uk with your reference included in your message. Regards Emma Performance Direct

Posted 6 years ago

“Found the assistant on the phone very helpful and polite. Thank you.”

Helpful Report

Posted 6 years ago

Hi Stephen Thank you for reviewing your experience with Performance Direct, it's great to know that the member of staff you spoke with was helpful and polite. We have a Live Chat facility available Monday - Friday, 9am -5pm should you need to speak to a member of staff again. Regards Emma Performance Direct

Posted 6 years ago

“Good company easy to work with would recommend very pleased”

Helpful Report

Posted 6 years ago

Hi William Thank you for the great review, I am pleased you rate us 5 stars and your recommendation is appreciated. Should you require further assistance, don't hesitate to visit www.performancedirect.co.uk where you will find existing customer pages with lots of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“a prompt renewal at a reasonable cost will minimum hassle.”

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Posted 6 years ago

Hi Roger Many thanks for your 5 star review, it's great to read that your renewal was handled with minimum hassle. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“It is as expected”

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Posted 6 years ago

Hi Colin Thank you for sharing your experience, I am pleased we could match your expectations but if there is anything else we can do to assist, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Good service and competitively priced.”

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Posted 6 years ago

Thank you for the 5 star feedback, it's great to know that our operators displayed good service and that your policy was competitively priced. Regards Emma Performance Direct

Posted 6 years ago

“Quick,easy,great price,polite and helpful staff!”

Helpful Report

Posted 6 years ago

Hi Richard Thank you for taking the time to leave us a review. I am pleased you found our operators polite and helpful. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Very very good thanks”

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Posted 6 years ago

Hi Julia Thank you for the 5 star feedback. If you require further assistance, don't hesitate to visit www.performancedirect.co.uk where you'll find an existing customer area with plenty of helpful information. Regards Emma Performance Direct

Posted 6 years ago

“Love the fact that I don’t have to do, or worry about anything! Always notified in plenty of time as to when my policy is up for renewal. In my opinion a five star service.”

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Posted 6 years ago

Hi Derek Thank you for the 5 star review, I am pleased you received the level of service that Performance Direct are proud to maintain. Should you require any further assistance, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“A reliable company with confident and knowledgeably staff, get good timely reminders and reasonable cost”

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Posted 6 years ago

Hi David Thank you for sharing your experience with Performance Direct. I'm pleased our operators were knowledgeable and that we were able to obtain a reasonable cost. For any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Most helpfull”

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Posted 6 years ago

Hi James Thank you for your feedback. Please feel free to visit our Existing Customer pages on our website www.performancedirect.co.uk where you'll find plenty of helpful information should you need it. Regards Emma Performance Direct

Posted 6 years ago

“No nonsense just easy and effortless every time.keep up the good work.excelent prices too.”

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Posted 6 years ago

Hi Mark Thank you for taking the time to leave us feedback. I'm pleased to read that our process was effortless. If you require any further assistance, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Only one issue regarding telephone contact waiting time. When this occurs please put some decent music on for your customers! may I suggest starting today by the king (Elvis)”

Helpful Report

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,326 reviews