Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,324 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service, didn't respond to requests.”

Helpful Report

Posted 5 years ago

Hello Thank you for sharing your feedback and bringing this to our attention. Please feel free to visit www.performancedirect.co.uk and submit a feedback form found in the Existing Customer menu where a dedicated team will then investigate any concern you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“I have been on hold for 50minutes and nobody answered. Now you are closed.... great customer service not”

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Posted 5 years ago

Hi Tim Thank you for bringing this to our attention and apologies for the issues experienced. If you still need to speak with a member of our team, please don't hesitate to visit www.performancedirect.co.uk and submit a feedback form from the Existing Customer menu and someone will investigate any concerns you raise. Kind regards Emma Performance Direct

Posted 5 years ago

“Good efficient professional service”

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Posted 5 years ago

Hi Michael Thank you for the 5 star review, I am pleased you received an efficient, professional service from our team but if there is anything else we can assist with please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Have been with the company many years. Trouble free and efficient.”

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Posted 5 years ago

Hi Godfrey Thank you for sharing your experience with us, your loyalty is appreciated. Kind regards Emma Performance Direct

Posted 5 years ago

“Easy process to renew car insurance with only small increase in price”

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Posted 5 years ago

Hi Clive Thank you for the 5 star feedback, it's great to know your renewal was an easy process. If you require any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Perfect thank you”

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Posted 5 years ago

Hi Peter Thank you for sharing your positive review! Please don't hesitate to let us know if there is anything else we can assist with. Kind regards Emma Performance Direct

Posted 5 years ago

“do not understand why third issue of car insurance confirmation does not include mileometer reading even though submitted nor why declaration of diabetes (DVLC aware) controlled by medication has been ignored even though you been advised 3 times !”

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Posted 5 years ago

“A specialist insurer who knows what they are doing! Simple a that.”

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Posted 5 years ago

“Told could not insure my new car with current providers with you, when transferred told could not help as system down no offer to ring me back, awful service will take my business else where.”

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Posted 5 years ago

“Excellent help over telephone.”

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Posted 5 years ago

Hi Gary Thank you for sharing your feedback, it's great to see you rate us 5 stars. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Staff very knowledgeable as this was the 1st time we had insured a Campervan and helped us in the process. I am very pleased with the service .”

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Posted 5 years ago

Hi Dennis Thank you for the taking the time to share your feedback. It's great to hear how pleased you are with the service our staff provided when assisting with your campervan insurance. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“I have two classics under these people and found they were very nice on the phone and easy to communicate with. I could not find cheaper insurance .”

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Posted 5 years ago

Hi Michael Thank you for the great feedback, I'm pleased we were able to obtain competitive insurance for your classic cars. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“The guy I dealt with was very professional and very helpful.”

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Posted 5 years ago

“Very helpful and polite.”

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Posted 5 years ago

“Love these guys always polite and very helpful every time I've called. Excellent customer service”

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Posted 5 years ago

“Very good for bike insurance +very helpful Thank you W.Gibson Glasgow”

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Posted 5 years ago

“Excellent service and comms with even a reduction in premium! Highly recommended.”

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Posted 5 years ago

“Excellent telephone transaction”

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Posted 5 years ago

“Performance direct is one of the best companies I have ever dealt with I would give them 10/10”

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Posted 5 years ago

“Totally rubbish customer service, failed to cancel my insurance and charged me for a full years insurance on a car I didn't have after being told to cancel it. When the mistake came to light they failed to call me back, will never use them again”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,324 reviews