Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,252 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple process to upgrade my policy, staff member was knowledgeable and competent.”

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Posted 1 year ago

“The best ,this is the second time with you and faster. Many thanks.”

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Posted 1 year ago

“Fingers crossed 🤞🏼”

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Posted 1 year ago

“Really good service no problems.”

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Posted 1 year ago

“Great customer service”

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Posted 2 years ago

Hi Kevin, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the great service provided. Kind regards, Issy Performance Direct

Posted 2 years ago

“Easy to deal with and helpful Ober the phone”

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Posted 2 years ago

Hi Nigel, Thank you for sharing your review with us. I'm delighted to hear that you are satisfied with the helpful service provided. Best regards, Issy Performance Direct

Posted 2 years ago

“exceptional service”

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Posted 2 years ago

Helo Mustafa, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the exceptional service provided. All the best, Issy Performance Direct

Posted 2 years ago

“Competitively priced, professional and friendly service. Easy and straightforward.”

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Posted 2 years ago

Hello Lisa, Thank you for leaving us a 5-star review. I'm delighted to hear that you are satisfied with the professional service provided. Many thanks, Issy Performance Direct

Posted 2 years ago

“Easy to insure on line”

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Posted 2 years ago

Hi Michael, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the easy service provided. Kind regards, Issy Performance Direct

Posted 2 years ago

“Brilliant professional best insurance company have been with for years”

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Posted 2 years ago

“Have been with P D many years. Always straightforward to deal with”

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Posted 2 years ago

“Very help full”

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Posted 2 years ago

“Waste of time, never answered my emails, charged me £150 for a mistake when l bought the car, l explained the reason, but they literally told me the computer says no... Then they charged me £55 for cancelling the contract that didn't even started. They took 5 days to return the £150 fees for the mistake, and still charged me £55 for cancelling the contract. Very bad and stressful experience”

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Posted 2 years ago

“Good value for money, easy to deal with, good discount”

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Posted 2 years ago

“Cheap for classic car insurance. Value for money.”

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Posted 2 years ago

“Good price and great service.”

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Posted 2 years ago

“Efficient, good rates, courteous but very techy. for senior clients.”

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Posted 2 years ago

“I was involved in an incident and suddenly found that I had no idea who was supporting me. There was a claim handling company (Crusader), an accident management company (Kindertons - who rang me and texted me relentlessly to ask to pick up my car and give me a hire car without explaining what happens if I fail to establish the third party is liable). Then there is an insurer (Covea) and another name for the broker (Grove and Dean). It's impossible to trust a process with so many parties involved and as a customer how can I be expected to understand who I should speak to or what the proper process is. During this ordeal I have also been contacted to be told my premium is going up (sharply) and I stand to lose my no claims bonus having never had a crash and not being at fault in this incident.”

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Posted 2 years ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

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Posted 3 years ago

“I was dealt with very efficiently”

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Posted 3 years ago

Performance Direct is rated 4.5 based on 2,252 reviews