Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,252 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Good price and excellent service 👍”

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Posted 3 years ago

“Very competitive quote with mainstream company for our campervan. Efficiently completed and all documentation received the same day. Excellent, and a refreshing improvement in customer service from our previous insurer.”

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Posted 3 years ago

“Avoid at all costs. I Was charged 30% when i cancelled 3 weeks before the policy was to begin. Their customer services are an absolute disgrace.”

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Posted 3 years ago

“Very helpful and insurance is a decent price.”

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Posted 3 years ago

“Sent my documents over as requested, documents did not get processed which led to my policy getting cancelled. Customer Services refused to get my policy reinstated and refused to take responsibility”

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Posted 3 years ago

“friendly service at a price i liked.”

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Posted 3 years ago

“The service I received by phone from your representatives was very good. However, the admin costs that I was charged for changes of address were beyond excessive. This is especially so in an age when the changes are made on a computer whilst the customer is on the phone. These charges will ensure that I seriously consider my options at renewal time.”

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Posted 3 years ago

“I have been with performance direct for a number of years,and always found them to be very knowledgeable and helpful whenever ive had the need to contact them,and competitively priced.”

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Posted 3 years ago

“Having taken out a policy with performance direct for the 1st time I found the customer service very polite and helpful and an easy transaction was made. I can't say anything about how good they are when making a claim because thankfully I haven't needed too”

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Posted 3 years ago

“A very reasonable quote for the cover I required. I found customer service easy to access, good and were helpful with an issue which arose with my insurance policy, which was successfully amended without problem.”

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Posted 3 years ago

“Second year with P D and very happy with service”

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Posted 3 years ago

“Very helpful staff, good written and verbal communications regarding renewals.”

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Posted 3 years ago

“Very good company. Always at the other end of the phone. Always polite very good at there jobs.”

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Posted 3 years ago

“Tryed to cancel my insurance many time because there staff don't send out letters for milage declaration when they say they did quite annoying to say the least... Few of staff were OK but half of then need training”

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Posted 3 years ago

“Very easy to take out, good follow-up and competitive pricing”

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Posted 3 years ago

“Reduced my current insurance by £300 Per year Fast realistic quote”

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Posted 3 years ago

“Cheap prices and easy to arrange policy.”

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Posted 3 years ago

“Very quick and efficient service in renewing my car insurance.”

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Posted 3 years ago

“This rating is for Performace Direct but not for the hassle I had with Their credit financiers. These were exhausting to say the least, especially In regards of their email clarity but dealings with Performace Directs staff was a good expirence!”

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Posted 3 years ago

“Very easy to work with. Easy to arrange a suitable policy.”

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Posted 3 years ago

Performance Direct is rated 4.5 based on 2,252 reviews