Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,250 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 8 months ago

Hi, We are thrilled to hear of your positive experience with our team and would like to thank you for taking the time to leave a 5 star review. Kind Regards Jon Performance Direct

Posted 8 months ago

“Used the online chat to sort out getting hold of some documents and also getting me back into my account. The whole process was quick and easy.”

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Posted 8 months ago

Hi, We are thrilled to hear that our team were able to help and assist in a quick and efficient manner. Thank you for taking the time to leave us a 5 star review. Kind Regards Jon Performance Direct

Posted 8 months ago

“Easy to do business with. A quick phone call, confirmed my needs and a price was agreed that the online compare sites couldn't match. All my contracts are on line and there's even an App, what's not like!”

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Posted 8 months ago

Hi, Thank you so much for your wonderful 5-star review of Performance Direct! We greatly appreciate your feedback and are thrilled to hear that you had an easy and convenient experience with us. We strive to make it hassle-free for our customers to do business with us, and we are glad that a quick phone call was able to confirm your needs and provide you with a competitive price. Kind Regards Jon Performance Direct

Posted 8 months ago

“First class”

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Posted 8 months ago

Hi, Thank you for taking the time to leave us a 5 star review and we are thrilled our team were able to offer the best service possible. Kind Regards Jon Performance Direct

Posted 8 months ago

“There a bit slow at responding to questions and getting bk to the customer regarding agreed valuations”

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Posted 8 months ago

Hi, We are sorry to hear about the delays in your agreed valuation. I will ask the relevant team to have a look for you and come back to you with an update. We appreciate the feedback and the time taken to leave a review. Kind Regards Jon Performance Direct

Posted 8 months ago

“Easy to access documents through app and a friendly voice if you need to speak to someone”

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Posted 8 months ago

Hi, Thank you for taking the time to leave us a 5 star review and we are delighted to hear our App is easy to use and navigate. Our team appreciate the feedback and are happy to help. Kind Regards Jon Performance Direct

Posted 8 months ago

“Very easy to understand, easy to follow T & C. Competitive premium.”

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Posted 8 months ago

Hi, Thank you for sharing this review with us, we are pleased to know you are happy with the policy we have offered. Kind regards, Molly Performance Direct

Posted 8 months ago

“Easy to use well done!”

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Posted 8 months ago

Hi, Thank you for taking the time to review us, we are so pleased to hear of your positive experience. Kind regards, Molly Performance Direct

Posted 8 months ago

“Efficient and professional company , easy to understand and good web site. Easy experience and hopefully as its insurance I will never need to use it”

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Posted 8 months ago

Hi, Thank you for taking the time to leave us this 5 star review we are so pleased to know you are happy with the online service we provide. Kind regards, Molly Performance Direct

Posted 8 months ago

“In the past, the service has always been very good. This time, the admin charge paid was excessive for something that could not really be described as a modification. In this case the seats, replaced with a more supportive and safer alternative, the originals no longer usable.”

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Posted 8 months ago

HI, Thank you for your feedback, a member of our team will be in touch to discuss and try to resolve the issue shortly. Kind regards Jess Performance Direct

Posted 8 months ago

“I found Performance Direct via one of the comparison websites and called them to confirm the price quoted on that site. That call and each subsequent one I’ve made have all been handled professionally and knowledgeably, plus, their pricing is very reasonable!”

Helpful Report

Posted 8 months ago

Hi, Thank you for sharing your 5 star review with us, we are delighted to hear your satisfied with our services. Kind regards, Molly Performance Direct

Posted 8 months ago

“I find them very efficient and prompt with all aspects”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to review us, we are so happy to know you are pleased with the service we provide. Kind regards, Molly Performance Direct

Posted 8 months ago

“Four out of five can always do better”

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Posted 8 months ago

Hi, Thank you for taking the time review us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 8 months ago

“Very easy to do business with... 🙂🙂🙂👍”

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Posted 8 months ago

Hi, thank you for taking the time to leave this 5 star review, you feedback is appreciated. We are so happy to know you are pleased with our services. Kind regard, Molly Performance Direct

Posted 8 months ago

“So far good service 👌”

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Posted 8 months ago

Hi, We are glad to hear of your positive experience with us and appreciate the time taken to leave us a 5 star review. Kind regards Jon Performance Direct

Posted 8 months ago

“very pleased with your price and service”

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Posted 8 months ago

Hi, We are thrilled to hear that you are not only happy with the policy price but also the service provided by our team. We appreciate the time taken to leave us a 5 star review and would like to thank you. Kind regards Jon Performance Direct

Posted 8 months ago

“I've been with Performance Direct for over 15 years. You are the only company who have competitively priced my insurance. I've even had instances where my annual insurance has gone down! It's always a pleasure to deal with you.”

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Posted 8 months ago

Hi, Thank you for leaving us a 5 star review and we are thrilled that you are not only happy with this years service and policy, but the last 15 as well ! Kind regards Jon Performance Direct

Posted 8 months ago

“you are keeping the prices down please thank you”

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Posted 8 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 8 months ago

“Easy to renew at a very good price, much cheaper than the comparison sites I used.”

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Posted 8 months ago

Hi, We are happy to know that you are pleased with the renewal price we have offered. Thank you for sharing this review with us. Kind regards, Molly Performance Direct

Posted 8 months ago

“Great deal on bike insurance.”

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Posted 8 months ago

Hi, Thank you for taking the time to review us, we are so happy to know you are pleased with the premium we have offered. Kind regards, Molly Performance Direct

Posted 8 months ago

Performance Direct is rated 4.5 based on 2,250 reviews