Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new customer I am pleased to say everything seems to be going well. Lots of information and direct numbers in the event of contact required.”

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Posted 5 years ago

“easy process to renew my policy with performance direct recommended”

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Posted 5 years ago

“Always very helpful great staff have a merry Christmas”

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Posted 5 years ago

“Very pleased with service.”

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Posted 5 years ago

“I will never insure with this company ever again”

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Posted 5 years ago

Hi Paul I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated. Kind regards Emma Performance Direct

Posted 5 years ago

“Best company and gave resonable cotasion”

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Posted 5 years ago

Hi Noman Thank you for sharing your feedback, I am pleased you rate us 5 stars! For any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”

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Posted 5 years ago

Hi Andrew Thank you for bringing this to our attention. For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx Alternatively, you can submit a feedback form where someone will look into the concerns raised. Kind regards Emma Performance Direct

Posted 5 years ago

“Easy to deal with, very pleased with price and good customer service, nice easy website.”

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Posted 5 years ago

Hi David Thank you for the 5 star feedback, it's great to hear about the good customer service you received. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Thanks you😘”

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Posted 5 years ago

Hi Samir Thank you for the great rating!

Posted 5 years ago

“Terrible customer service, I had to call them at least 5 times due to errors on my policy, 4 weeks later and still waiting for updated documents!”

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Posted 5 years ago

Hello I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated. Kind regards Emma Performance Direct

Posted 5 years ago

“I have insured my car with performance direct for the past 2 years , they are very competitive on price and very informative when renewals are due and very professional in renewing my policy and sending relavent documents, I haven't had to make a claim but have full confidence they will deal with it quickly and efficiently S pedersen”

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Posted 5 years ago

Hi Stephen Thank you for sharing your feedback, it's great to hear from a loyal customer. For any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi David Thank you for the 5 star rating, it's great to hear you received an excellent service from our team. For any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“I was with Performance direct for 3 years, with no issues. Fairly competitive prices. Although, as with a lot of companies these days. You have to ring up to get the best price when it comes to renewal.”

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Posted 5 years ago

Hi Wayne Thank you for sharing your review, we appreciate your feedback. Kind regards Emma Performance Direct

Posted 5 years ago

“Very easy to deal with. Quote was quick and easy. No pushy salesmen pressuring you to except and buy.”

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Posted 5 years ago

Hi Stephen Thank you for the 5 star feedback, I am pleased to read how easy you found our process. Should you require any further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Very helpful and quick and easy to set up”

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Posted 5 years ago

Hi Joshua Thank you for sharing your feedback, it's great to hear how helpful you found our staff. Kind regards Emma Performance Direct

Posted 5 years ago

“VERY PLEASED THROUGHOUT THE PROCEDURE, VERY QUICK AND EASY WEBSITE.”

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Posted 5 years ago

Hi Mike Thank you for the great feedback, I am pleased you found our process and online facilities quick and easy. Kind regards Emma Performance Direct

Posted 5 years ago

“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”

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Posted 5 years ago

“Really good when sorting out your cover”

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Posted 5 years ago

“It would have been nice to have been offered some discount on renewal instead of having to phone.”

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Posted 5 years ago

“My rating is based only on my experience with Performance Direct which consists of my initial purchase of auto insurance and subsequent renewal the following year. My renewal quote was higher than quotes I found on comparison sites however when I telephoned the very helpful and friendly staff were quick to match the lower price.”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,253 reviews