Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,324 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful operatives, UK based - so can understand them ! - and the service they gave was good. Thank you.”

Helpful Report

Posted 4 years ago

“I recently got insurance for my motorbike, got the cover I need and for a very good price. No problems quick and easy.”

Helpful Report

Posted 4 years ago

“Cancelled insurance did not say why never had a problem before with anyone else......Even rang up to say via google map I had no driveway when I have 2 cars parked on it ???? IDIOTS!!!!!!!”

Helpful Report

Posted 4 years ago

“Although I am unable to judge how you would respond to a claim as I have not claimed, my dealings with you when I came to renew my cover for another year were excellent.”

Helpful Report

Posted 4 years ago

“My motorhome, insured by Performance Direct, was recently stolen. Right from the day I reported the theft to the payment for the stolen vehicle I found all of the staff I dealt with to be helpful, efficient and considerate. The best way to view the performance of any company is when you need to call on them to sort a problem. I cannot compliment Performance Direct highly enough and will certainly use them again.”

Helpful Report

Posted 4 years ago

“Efficient service as usual”

Helpful Report

Posted 4 years ago

“Very good communication and service”

Helpful Report

Posted 4 years ago

“Gave a good price, a good service and explained everything clearly. The only slight criticism I have is that it was agreed that I would receive my documents by post as well as e mail and this hasn't happened.”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with Made the whole experience stressful which is why I cancelled the policy”

Helpful Report

Posted 4 years ago

“I needed insurance for my motorhome Performance Direct ticked all the boxes”

Helpful Report

Posted 4 years ago

“Many emails. Many phone calls. Still haven’t received my contract. If I broke down. No number to call. They are quick to take your money. £34.75. And £21.20 first months money. It is too confusing to deal with these guys.”

Helpful Report

Posted 4 years ago

“Very easy to arrange and people very helpful”

Helpful Report

Posted 4 years ago

“Easy to do business with and offered cover which was hard to find elsewhere. i.e. named rider with new licence.”

Helpful Report

Posted 4 years ago

“Easy to deal with and Good communicion .”

Helpful Report

Posted 4 years ago

“Prompt responses easy to communicate with all done on line seamlessly.”

Helpful Report

Posted 4 years ago

“Generally good, but there have been seemingly repeat e-mails which is confusing. No acknowledgment of the receipt of the agreed valuation and photos.”

Helpful Report

Posted 4 years ago

“Never had a problem with performance direct and all inquiries delt with”

Helpful Report

Posted 4 years ago

“Great got me a cheeped quote by almost £200”

Helpful Report

Posted 4 years ago

“Had a great quote from this company, paid in full. When they eventually called me to check my details they then told me I would have to increase in mileage at a cost of £251! I explained I had 2 cars in the household and where previously my wife used my car, she wouldn't now. They wouldn't listen and I was told if i didnt pay the extra they would cancel my insurance and then whenever i get insurance out for anything i would have to declare that i had insurance cancelled! So my other option were to pay or cancel it myself and be charged cancellation fees! Ridiculous...trapped! I cancelled, lost money but still a saving on what they wanted extra! Why let me take out and pay in full in the first place and the try to force me to make an extra payment of £251! maybe £50, I wouldn't of minded! DO NOT TAKE CAR INSURANCE WITH THIS COMPANY!!!!!!”

Helpful Report

Posted 4 years ago

“I have just come over to your insurance 3-3-20 !! So how can l tell you anything about yourself!! Give me chance??”

Helpful Report

Posted 4 years ago

Performance Direct is rated 4.5 based on 2,324 reviews