Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,325 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to deal with and compedative.”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the service provided by Performance Direct. Kind regards, Callum Performance Direct

Posted 5 years ago

“have had 2 classic cars with you for many years, have claimed once against a third party had no problem getting recompence.”

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Posted 6 years ago

Hello Thank you for sharing your feedback, I am pleased that you rate us 5 stars. Your loyalty is also appreciated. Kind regards Emma Performance Direct

Posted 6 years ago

“Not enough information on renewing policy”

Helpful Report

Posted 6 years ago

Hi Tracey Thank you for sharing your feedback and sorry to hear you are not satisfied with your renewal. Please visit www.performancedirect.co.uk and submit a feedback form and any concerns will be investigated by a dedicated team. Kind regards Emma Performance Direct

Posted 6 years ago

“My dealings with Performance Direct have been very positive.”

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Posted 6 years ago

Hi Seamus Thank you for sharing your feedback, it's great to know you have had a positive experience. If you require any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Excellent service to renew car insurance as I didn't realise that paper copies were no longer sent. Thankfully everthing was processed and the payment made.”

Helpful Report

Posted 6 years ago

Hi Margaret Thank you for taking the time to review us. The company made the decision to update our renewal process to a paperless procedure as a way of ensuring excellent customer care and efficiency for our clients. If you need any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Wonderful reliable service”

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Posted 6 years ago

Hello Thank you for the great review! I'm pleased you found our service reliable. Kind regards Emma Performance Direct

Posted 6 years ago

“Excellent service as always and present on the other end of town he phone”

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Posted 6 years ago

Hello Thank you for taking the time to review us, I am pleased you rate us 5 stars! For anything further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 6 years ago

“Quick response to emails. Very efficient.”

Helpful Report

Posted 6 years ago

Hi Stephen Thank you for the 5 star feedback, it's great to know our process was efficient. For any further assistance, please don't hesitate to get in touch or visit www.performancedirect.co.uk where you will find plenty of helpful pages in the Existing Customer menu. Kind regards Emma Performance Direct

Posted 6 years ago

“Keep renewing only because I don't get time to check whether the quote is the cheapest. never used for a claim. But have been told they are expensive. Let's hope when o need them they will deliver”

Helpful Report

Posted 6 years ago

Hello Thank you for sharing your experience, I'm pleased you rate us 5 stars. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know. Kind regards Emma Performance Direct

Posted 6 years ago

“price had gone up with a bit of haggle got the same as last year”

Helpful Report

Posted 6 years ago

Hello Thank you for taking the time to share your experience with us. For any further assistance please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 6 years ago

Hello Thank you for taking the time to share your feedback. If you require any further assistance please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“As with all insurers it’s money for nothing and I only stayed a year as my loyalty counts for nothing but a price rise”

Helpful Report

Posted 6 years ago

Hi Jeremy Thank you for bringing this to our attention and apologies that you feel this way. If you would like any concern investigated, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 6 years ago

“I can't say how good PD is as I have never had to make a claim, hopefully it is better than their use of the English language in their emails etc”

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Posted 6 years ago

Hi Rodney Thank you for your feedback. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, please don't hesitate to let me know. Kind regards Emma Performance Direct

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Hi Kevin Thank you for sharing your feedback, I am pleased to read that you received good service. Kind regards Emma Performance Direct

Posted 6 years ago

“Felt I had to do the initial work for this company. To get in touch with them was also a nightmare and never a nice easy conversation was had”

Helpful Report

Posted 6 years ago

Hi Sorry to read that you are not satisfied with the level of service received. Please let me know if you would like this matter investigated further. Kind regards Emma Performance Direct

Posted 6 years ago

“Competitive premiums even at renewal with easy to understand paperwork delivered on line.”

Helpful Report

Posted 6 years ago

Hi Judy Thank you for sharing your feedback, I am pleased your renewal was competitive and easy to understand. For further assistance, don't hesitate to get in touch or alternatively please visit our webiste www.performancedirect.co.uk where we have plenty of helpful customer pages. Kind regards Emma Performance Direct

Posted 6 years ago

“Phone contact excellent smooth, fast, trouble free, stress free communication after my wife’s Road accident. I highly recommend this company. Thank you Performance”

Helpful Report

Posted 6 years ago

Hello Thank you for sharing your feedback with us, it's great to know you received the level of service that Performance Direct are proud to maintain. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“I am quite happy with performance direct. I have bean with them now for two years”

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Posted 6 years ago

Hi Leo Thank you for the 5 star feedback and continued business. Your positive words and renewal is appreciated. Kind regards Emma Performance Direct

Posted 6 years ago

“Very easy to apply good price”

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Posted 6 years ago

Hello Thank you for the 5 star review, I am pleased to read that you were offered a good price. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Although I am no longer with PERFORMANCE DIRECT I found their customer service to be 10/10 during my time with them. Would recommend them.”

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Posted 6 years ago

Hello Thank you for the great feedback, your positive comment and recommendation is appreciated. Hopefully we can be of assistance once again in the near future. Kind regards Emma Performance Direct

Posted 6 years ago

“Easy to deal with and great price for my very treasured car. Thanks you. They don't sting you with a huge increase for staying with them just an acceptable nominal amount. Very fair it made shopping around this year not worth the hassle.”

Helpful Report

Posted 6 years ago

Hello Thank you for taking the time to review us, it's great to know you received the 5 star service Performance Direct aim to maintain. For any further assistance please don't hesitate to get in touch or visit www.performancedirect.co.uk where you will find plenty of helpful pages in the Existing Customer menu. Kind regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,325 reviews