Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,325 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well happy with Performance Direct”

Helpful Report

Posted 5 years ago

“Prompt efficient service for a reasonable premium.”

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Posted 5 years ago

“I can't really fault it. Gave me a very acceptable rate when I cribbed at the original offer so no complaints. Will come again.”

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Posted 5 years ago

“Easy to deal with and competitively priced.”

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Posted 5 years ago

“Excellent communication At the end of policy because it could not be renewed my no claims bonus proof was automatically sent to me together with a thank you note and letting me know that the policy has now ended Regular text messages on my mobile during policy for any important changes.”

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Posted 5 years ago

“Sorry for delay with my feedback but yet again your prices and fast response to a question I needed help with are still first class keep up the brilliant work and will be contacting you again soon when next insurance is due”

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Posted 5 years ago

“All very efficient and made easy over the phone, much easier than online for old guys l”

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Posted 5 years ago

“Received e-mail thanking us for renewing insurance without any prior information regarding costs or terms and conditions. We contacted to complain and got passed around from pillar to post. Very unprofessional experience.”

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Posted 5 years ago

“Pretty good they reduced my premium this year so that’s a bonus.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“When I phoned up about an accident I was passed around departments and then transferred to the WRONG insurance company. Then spent another hour going around the same loops to go to the correct one. I also said I was thinking of changing van and then got a e-mail saying I wasn't renewing as I had sold it. It then took another hour to sort this out. Very poor customer service and I would not recommend them to anyone.”

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Posted 5 years ago

“I like company's that care whether they are giving good service. But there is so much fishing for compliments going on the internet today, that everything you buy needs "feedback". In fact I would go so far as to say that anyone offering who offers a bad service WILL find out soon enough as they will receive an Irate phone call - don't they realise that? That is how the World used to be - those doing a good job, like yourselves just quietly get on with it. You don't need stars in silly boxes - but you will get a slap round the ear if you fail, in the form of the proverbial and much better phone call!! Have a nice day.”

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Posted 5 years ago

“good value”

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Posted 5 years ago

“Last year they were helpful and insured me for the year . This year no very pleased I've tried to phone them no answer , tried online chat no answer . They never told me how much my yearly insurance would be and when it was taken from bank I didn't have enough to cover it , nearly £400 . Next year I'll find someone else .”

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Posted 5 years ago

“Happy with the service and price”

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Posted 5 years ago

“The service is good but I believe the fees are too high”

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Posted 5 years ago

“As usual. Excellent.”

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Posted 5 years ago

“helpful, friendly, knowledgeable staff. Was very pleased to be able to renew for a second year without a huge increase in my premium.”

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Posted 5 years ago

“EXACTLY AS EXPECTED. GOOD PRICE REDUCED AFTER BRIEF PHONE CALL. SLIGHT MISTAKE IN DOCS BUT RECTIFIED IMMEDIATELY. COMPLETE ACCEPTANCE OF MY REFUSAL TO ACCEPT AUTO RENEWAL - RARE THESE DAYS.”

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Posted 5 years ago

“Good professional company Nice people”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,325 reviews