Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 5 years ago

Hi Sunita, Thank you for your 5 star review, I am pleased to hear that we were able to provide you with the service you required. Kind Regards Connor Newman Performance Direct

Posted 5 years ago

“cannot fault, provided a very competitive premium to an existing customer - why cannot other insurers do this?!”

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Posted 5 years ago

“Great deal and very helpful”

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Posted 5 years ago

Hi William, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the price and helpful service provided by Performance Direct. Kind regards, Callum Performance Direct

Posted 5 years ago

“Excellent service ,polite staff,always try to get best deal,always contact to renew policies,”

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Posted 5 years ago

Hi Derek, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent level of service provided. All the best, Callum Performance Direct

Posted 5 years ago

“Quick &simple.”

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Posted 5 years ago

Hi David, Thank you for sharing your review with us. I'm pleased to hear that you are happy with the quick and simply service provided by Performance Direct. Best regards, Callum Performance Direct

Posted 5 years ago

“Happy customer!!”

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Posted 5 years ago

Hi Philomeena, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the customer service provided. Kind regards, Callum Performance Direct

Posted 5 years ago

“Insuring my semi classis Lotus M100 with them. Very good service and pricing.”

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Posted 5 years ago

Hi Graham, Thank you for leaving us a 5-star review. I'm pleased to hear that you are happy with the price and service provided. Kind regards, Callum Performance Direct

Posted 5 years ago

“Really competitive prices. The bank refused a payment and the company phoned me which was great, there is no pressure to renew ad the free breakdown cover was a bonus.”

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Posted 5 years ago

Hi Gillian, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the competitive price and service provided by Performance Direct. Kind regards, Callum Performance Direct

Posted 5 years ago

“Easy to work with straightforward”

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Posted 5 years ago

Hi Robert, Thank you for sharing your feedback with us. I'm delighted to hear that you are satisfied with the straight forward service provided. Best regards, Callum Performance Direct

Posted 5 years ago

“easy to deal with and compedative.”

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Posted 5 years ago

Hi Robert, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the service provided by Performance Direct. Kind regards, Callum Performance Direct

Posted 5 years ago

“have had 2 classic cars with you for many years, have claimed once against a third party had no problem getting recompence.”

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Posted 5 years ago

Hello Thank you for sharing your feedback, I am pleased that you rate us 5 stars. Your loyalty is also appreciated. Kind regards Emma Performance Direct

Posted 5 years ago

“Not enough information on renewing policy”

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Posted 5 years ago

Hi Tracey Thank you for sharing your feedback and sorry to hear you are not satisfied with your renewal. Please visit www.performancedirect.co.uk and submit a feedback form and any concerns will be investigated by a dedicated team. Kind regards Emma Performance Direct

Posted 5 years ago

“My dealings with Performance Direct have been very positive.”

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Posted 5 years ago

Hi Seamus Thank you for sharing your feedback, it's great to know you have had a positive experience. If you require any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Excellent service to renew car insurance as I didn't realise that paper copies were no longer sent. Thankfully everthing was processed and the payment made.”

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Posted 5 years ago

Hi Margaret Thank you for taking the time to review us. The company made the decision to update our renewal process to a paperless procedure as a way of ensuring excellent customer care and efficiency for our clients. If you need any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Wonderful reliable service”

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Posted 5 years ago

Hello Thank you for the great review! I'm pleased you found our service reliable. Kind regards Emma Performance Direct

Posted 5 years ago

“Excellent service as always and present on the other end of town he phone”

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Posted 5 years ago

Hello Thank you for taking the time to review us, I am pleased you rate us 5 stars! For anything further assistance, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

“Quick response to emails. Very efficient.”

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Posted 5 years ago

Hi Stephen Thank you for the 5 star feedback, it's great to know our process was efficient. For any further assistance, please don't hesitate to get in touch or visit www.performancedirect.co.uk where you will find plenty of helpful pages in the Existing Customer menu. Kind regards Emma Performance Direct

Posted 5 years ago

“Keep renewing only because I don't get time to check whether the quote is the cheapest. never used for a claim. But have been told they are expensive. Let's hope when o need them they will deliver”

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Posted 5 years ago

Hello Thank you for sharing your experience, I'm pleased you rate us 5 stars. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know. Kind regards Emma Performance Direct

Posted 5 years ago

“price had gone up with a bit of haggle got the same as last year”

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Posted 5 years ago

Hello Thank you for taking the time to share your experience with us. For any further assistance please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

Hello Thank you for taking the time to share your feedback. If you require any further assistance please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“As with all insurers it’s money for nothing and I only stayed a year as my loyalty counts for nothing but a price rise”

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Posted 5 years ago

Hi Jeremy Thank you for bringing this to our attention and apologies that you feel this way. If you would like any concern investigated, please don't hesitate to contact us. Kind regards Emma Performance Direct

Posted 5 years ago

Performance Direct is rated 4.5 based on 2,253 reviews