Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,327 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

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“Mint ‘!!!!”

Helpful Report

Posted 6 years ago

Hi Richard Thank you for the 5 star feedback. If you require any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Always on time, always a good price”

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Posted 6 years ago

Hi Thank you for the 5 star feedback. I'm pleased we always obtain a good price. For any further assistance please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Courteous staff, no haggling. received quote in post. rung and paid for it. Brilliant!”

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Posted 6 years ago

Hi Malcom Thank you for sharing your experience with us. I am pleased to know that you received the service that Performance Direct are proud to maintain. For any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Great service clear speaking staff I wouldn’t use anyone else”

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Posted 6 years ago

Hi Craig Thank you for taking the time to leave us feedback, it's great to know that you wouldn't use anyone else. If there is anything else I can assist with, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Good price first year but then at renewal price goes up. Admin fees are doubled. If you call in yo query then these costs are flexible, and can make a difference Still a big on expensive side by comparison Not having to use their services it’s unfsir to comment on overall performance Keep sending me Thankyous for renewing after confirming that policy is not being renewed”

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Posted 6 years ago

Hi Hugh Thank you for taking the time to leave us feedback and apologies that you feel this way. If you would like me to look into anything please let me know. Regards Emma Performance Direct

Posted 6 years ago

“Never had to claim but the price hasn’t risen since last year just the cost of administration a bit expensive. Overall happy.”

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Posted 6 years ago

Hi Ronald Thank you for sharing your feedback, all comments are reviewed and taken on board, however, I am pleased that you are happy overall. Should you need any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Always been on the ball.”

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Posted 6 years ago

Hi Francis Thank you for the 5 star feedback. If you need any further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Would have liked Performance Direct to pre search for cheaper policies without me phoning for a better deal.”

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Posted 6 years ago

Hi Thank you for sharing your renewal experience with us. Our renewal invitations are sent automatically and are issued under your current insurer. Once a customer contacts us, we can then search the market and various insurers to find you the best deal. I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Easy to use”

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Posted 6 years ago

Hi Thank you for giving us a rating of 5 stars I'm pleased to hear that it was easy to use For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“It was trouble free no hassle at all done and sorted in know time at all”

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Posted 6 years ago

Hi Thank you for you positive feedback. I'm delighted to hear that you had no hassle. For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“Kept car insurance the same this year again”

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Posted 6 years ago

Hi Thank you for your positive review For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“It was all so easy and when you are very busy it’s what you need. Thanks”

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Posted 6 years ago

Hi Colin Thank you for the 5 star rating. I'm delighted to hear that it was easy for you. For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“The person that I dealt with on the telephone”

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Posted 6 years ago

Hi David Thank you for giving us a positive star rating. For further assistance, please don't hesitate to get in touch Lucy Performance Direct

Posted 6 years ago

“called regarding Renewal Quote, Received Great Service and Competitive Price”

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Posted 6 years ago

Hi Colin Thank you for taking the time to review us. I'm pleased our operators displayed great service and were able to obtain a competitive price for you. Regards Emma Performance Direct

Posted 6 years ago

“Competitive. Price.”

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Posted 6 years ago

Hi Linda Thank you for sharing your 5 star feedback, I'm pleased we could offer you a competitive price. For any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Quick easy”

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Posted 6 years ago

Hi Stuart Thank you for sharing your feedback. If you need further assistance, please don't hesitate to get in touch. Regards Emma Performance Direct

Posted 6 years ago

“Good service”

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Posted 6 years ago

Hi Paul Thank you for the 5 star feedback. I'm pleased we provided good service but if you require any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Very helpful, clearly spoken (I have hearing problems ) He was first-class. Excellent price, Top service, what more could one ask.”

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Posted 6 years ago

Hi Bryan Thank you for your positive review I'm delighted to hear that you received helpful service For further assistance, please don't hesitate to get in touch Lucy Grove & Dean

Posted 6 years ago

“Excellent price”

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Posted 6 years ago

Hi Natasha, Thank you for your 5 star rating, I'm delighted to hear that the price was suitable for you, For further assistance, please don't hesitate to get in touch Lucy Grove & Dean

Posted 6 years ago

“I'm not quite sure spending more money on insurance can make me happy. I still find that having a increase in cost does not justify the work you've put in does not warrant it.”

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Posted 6 years ago

Hi Tim Thank you for sharing your feedback. Apologies that you feel this way, if you would like me to look into anything for you please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

Performance Direct is rated 4.5 based on 2,327 reviews