Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,254 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most un-professional insurance company. It is quite clear that the staff are on very low commissions otherwise they would take the job more seriously. Staff tell blatant lies. Beware as you may end up having your insurance policy cancelled due to their incompetence.”

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Posted 7 years ago

“Having sent all the information requested, they failed to read it properly. Insurance cancelled.”

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Posted 7 years ago

“AVOID AT ALL COST Performance Direct increased the initial quote by more than £200. Once purchased we moved to a different postcode and PD wanted additional £200. we cancelled the policy expecting a refund of at least £170 (which included deduction of admin fees and 20% off premium , which is a rip off in itself) but were told by Emma (extremely rude individual) that as it is a classic car, the underwriter is keeping the full premium. This is not stated anywhere in Performance Direct T&Cs which were issued to us. Performance Direct agreed to refund £13 which is a joke. AVOID, AVOID, AVOID. Bunch of cowboys and scavengers.”

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Posted 7 years ago

“Straight forward but some what difficult process to follow as my car was a classic car i think that is to be expected , but very helpful and explained everything”

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(Car Insurance) - Posted 7 years ago

“I did an online quotation, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off!”

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Posted 7 years ago

“I found performance direct complicated and difficult to deal with. Changes are hard to make and will incur huge fees the customer service was long winded and not friendly or helpful. I will not be using these again, Hastings direct who I was previously with for several years I found to be excellent in all the areas performance direct are terrible I would recommend them instead.”

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(Car Insurance) - Posted 7 years ago

“did not stick to original quote. refused to acknowledge my level of no claims and consequently increased my premium. the service and price i ended up with was not what was originally offered.”

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(Car Insurance) - Posted 7 years ago

“They have recently cancelled two policies now I'm stuck with two debts by default which I don't need. After selling one car they wouldn't cancel my policy and so I was left with the remainder of the balance to pay off, really helpful!! This has happened in succession and being out of work currently this has put me in an awkward position, in future I'll go elsewhere for my classic car insurance, I'd rather pay more than be stuck with a policy I no longer need, they really adhere to the customers needs, NOT. I've used them on and off for years no loyalty for returning customers what so ever really angry right now, that's an understatement. The customer relations officer was useless and she achieved nothing I will escalate this matter further, I remain unsatisfied. I've just found they have blocked me on Twitter how childish the truth hurts does it? I noticed on here I'm not the only one who has been left liable for the remainder of the policy how disgusting!!! I'm going to highlight this further it's wrong to rip so many people off. Im not the only person this has happened to, look at the review sites and google the company this is widespread and you could be next...”

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Posted 8 years ago

“I would like to make an official complaint. I am incredibly disappointed with your customer service. As your client I trusted you and your offer but I lost all my discounts for a year, as a result of the bankruptcy of the insurance company. This is my first insurance for this car and now I have to pay a higher insurance for a next year. Another outrageous thing it's your offer of the new insurance for me. My previous insurance was £600, however you offer me £1700 or above that. I wish to emphasize that insurance on moneysupermarket.com oscillate around £600.”

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Posted 8 years ago

“the policy taken out with performance direct was made very easy by the staff they were a pleasure to deal with nothing was to much bother for the staff to deal with i wish i had heard of performance direct years ago”

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(Van Insurance) - Posted 8 years ago

“I have been a customer of performance direct for the past year. I receved a really good price and the staff were friendly and polite. No problems so far, keep up the good work.”

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Posted 8 years ago

“i would not use them again !”

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(Car Insurance) - Posted 8 years ago

Hi; Thank you for taking the time to review your experience with us. I'm sorry to hear that it hasn't been the most positive, if there is anything that I can do to be of assistance with this matter, please let me know as I'd be happy to help. Regards; Lauryn Performance Direct

Posted 8 years ago

“I wanted to insure my 'leased' van. I received quote via comparethemarket.com- performance direct was my second choice. Details given to performance direct were as per details given to comparethemarket.com. My first choice, returned my deposit as they did not have a cover for leased van for short term. My second choice, performance direct, based on the same material fact given to comparethemarket.com and to the first choice, also couldn't start a policy due to the 'lease' aspect, but decided to clear my bank account for their fraudulent claim for cancellation and admin fees! That was done some 10 minutes after my online payment as deposit AND before even a policy was written or set up! It took just that 10 minutes for them to steal my money! Needless to say that the matter is in the hands of Financial Ombudsman now! Performance Direct and your parent company Grove& Dean, your are fraudsters and theives!”

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Posted 8 years ago

“Too bit outfit, they just take your money and run parasites, my car got stolen and they went down every avenue not to pay out.”

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(Car Insurance) - Posted 8 years ago

Hi Alwan; Thank you for taking the time to review your experience with us, I'm sorry to hear that it hasn't been the most positive. Essentially, this matter falls under that of your claims handler and not us as your Broker. We can help to assist with the matter by contacting your claims handler for you, but ultimately, this lies with them. We understand that making a claim or having your car stolen is frustrating, if there's anything that you would like me to investigate or look into for you, please let me know as I'd be happy to help. Regards; Lauryn Performance Direct

Posted 8 years ago

“Easy and quick”

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(Car Insurance) - Posted 8 years ago

Hi; Thank you for leaving us positive comments, it's greatly appreciated! i'm pleased to hear that you found our service easy and quick when taking out your policy. Kind Regards; Lauryn Performance Direct

Posted 8 years ago

“Performance Direct have been very efficient at keeping me informed from the first time I contacted them regarding insurance for my car.Now that renewal date is approaching,five weks time,I firtly was notified by phone,then received an email with my next years renewal quote,and finally a written renewal quote.Very efficient.”

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(Car Insurance) - Posted 8 years ago

Hi Robert; Thank you for leaving us your feedback, I'm pleased to hear that your experience has been positive from the start. It's great to know that you found our renewal process informative and that we could offer you a competitive quote. Our loyal customers are important to us and we thank you for your continued business. Kind Regards; Lauryn Performance Direct

Posted 8 years ago

“Excellent efficient Company.Chesp bit professional .Ist class !!”

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(Car Insurance) - Posted 8 years ago

Hi Paul; Thank you for leaving us such positive comments, I'm pleased to hear that you found our service efficient and that we could offer you a competitive premium. Best Regards; Lauryn Performance Direct

Posted 8 years ago

“Excellent service & a great price.”

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(Car Insurance) - Posted 9 years ago

“A reasonable experience”

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(Car Insurance) - Posted 9 years ago

“Stay clear of these jokers worse insurance company out there modern day thiefs !!”

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(Car Insurance) - Posted 9 years ago

Performance Direct is rated 4.5 based on 2,254 reviews