Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,253 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't say how good PD is as I have never had to make a claim, hopefully it is better than their use of the English language in their emails etc”

Helpful Report

Posted 5 years ago

Hi Rodney Thank you for your feedback. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, please don't hesitate to let me know. Kind regards Emma Performance Direct

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Hi Kevin Thank you for sharing your feedback, I am pleased to read that you received good service. Kind regards Emma Performance Direct

Posted 5 years ago

“Felt I had to do the initial work for this company. To get in touch with them was also a nightmare and never a nice easy conversation was had”

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Posted 5 years ago

Hi Sorry to read that you are not satisfied with the level of service received. Please let me know if you would like this matter investigated further. Kind regards Emma Performance Direct

Posted 5 years ago

“Competitive premiums even at renewal with easy to understand paperwork delivered on line.”

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Posted 5 years ago

Hi Judy Thank you for sharing your feedback, I am pleased your renewal was competitive and easy to understand. For further assistance, don't hesitate to get in touch or alternatively please visit our webiste www.performancedirect.co.uk where we have plenty of helpful customer pages. Kind regards Emma Performance Direct

Posted 5 years ago

“Phone contact excellent smooth, fast, trouble free, stress free communication after my wife’s Road accident. I highly recommend this company. Thank you Performance”

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Posted 5 years ago

Hello Thank you for sharing your feedback with us, it's great to know you received the level of service that Performance Direct are proud to maintain. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“I am quite happy with performance direct. I have bean with them now for two years”

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Posted 5 years ago

Hi Leo Thank you for the 5 star feedback and continued business. Your positive words and renewal is appreciated. Kind regards Emma Performance Direct

Posted 5 years ago

“Very easy to apply good price”

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Posted 5 years ago

Hello Thank you for the 5 star review, I am pleased to read that you were offered a good price. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Although I am no longer with PERFORMANCE DIRECT I found their customer service to be 10/10 during my time with them. Would recommend them.”

Helpful Report

Posted 5 years ago

Hello Thank you for the great feedback, your positive comment and recommendation is appreciated. Hopefully we can be of assistance once again in the near future. Kind regards Emma Performance Direct

Posted 5 years ago

“Easy to deal with and great price for my very treasured car. Thanks you. They don't sting you with a huge increase for staying with them just an acceptable nominal amount. Very fair it made shopping around this year not worth the hassle.”

Helpful Report

Posted 5 years ago

Hello Thank you for taking the time to review us, it's great to know you received the 5 star service Performance Direct aim to maintain. For any further assistance please don't hesitate to get in touch or visit www.performancedirect.co.uk where you will find plenty of helpful pages in the Existing Customer menu. Kind regards Emma Performance Direct

Posted 5 years ago

“Excellent response from phone call. Thank you.”

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Posted 5 years ago

“I've used the company for a couple of years and have had no reason to complain. Their quotes have been competitive.”

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Posted 5 years ago

“I've been with performance direct no for a good few yrs now I carnt fault them always priced right done very quickly haven't had too claim but there is loads of ways to contact them great service”

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Posted 5 years ago

“Since I 'found; Performance Direct I feel I have stepped back in time when customer service really mattered. I don't have to do any work, they do it all for me just like the old days when everyone had an insurance broker, except I now have one on line. They found a really good deal for me, 2 years running, did all the work and charged a very reasonable fee for doing it. I always feel I am being ripped off these days when it comes to renewing energy, broadband and insurance etc but NOT with Performance Direct. They contacted me well before my insurance was due with an excellent quote and once I accepted they called me back and everything was in place before I could say .....well......Performance Direct. Thank you guys..........wonderful,,,,,,,,,,10 out of 10....................would have no hesitation in recommending you to family and friends, in fact anyone”

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Posted 5 years ago

“Very happy with the service you provide. and would recommend to anyone”

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Posted 5 years ago

Hi Barry Thank you for sharing your feedback, it's great to know you would recommend us. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“I have not renewed my policy as I no longer own the vehicle, Please stop sending me emails saying about my renewal.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for sharing your feedback. It's great to know you rate us 5 stars. Kind regards Emma Performance Direct

Posted 5 years ago

“Right hand doesn`t know what the left hand is doing. Charged twice, still waiting for refund for their mistake ! Also told I was on automatic RENEW , I have never been. I have insured through P. Direct for the last 4/5 years But after all the Mistakes this year, I will not be using them again. Where is my refund ????”

Helpful Report

Posted 5 years ago

Hi Delia Thank you for bringing this to our attention. I am sorry to hear you are unhappy with the service that has been provided, I will look into the concerns you have raised. In the meantime if there is anything else I can do to assist, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 5 years ago

“Very friendly fast and efficient service, no need to chase up as the renewals come through automatically and they do a great job of finding the right level of insurance that meets your needs.”

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Posted 5 years ago

Hi Stewart Thank you for sharing your feedback, I'm glad that our renewal offer met your expectations. If there is anything else you require assistance with, please don't hesitate to let us know. Regards Emma Performance Direct

Posted 5 years ago

“Performance Direct have been my preferred insurer for a number of years now; efficient, friendly, professional and most importantly - great value! Thank you.”

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Posted 5 years ago

Hi Bekim Thank you for taking the time to review your experience with Performance Direct, it's great to know that you have consistently renewed with us, your loyalty is appreciated. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“Overpriced”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,253 reviews