Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.51

4.5 Rating 2,315 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,315 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Performance Direct 5 star review on 20th August 2024

Christopher Graham Christopher Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good sevice Will use them agian fantastic”

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Posted 7 hours ago

“Excellent service happily quoted for my classic car”

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Posted 1 day ago

“Always a sensible person to speak with. Thank you 👍😄”

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Posted 1 day ago

“Did not appreciate being told my outside steel structure was made of wood twice when I have provided numerous pictures of structure that clearly shows corrosion of steel, I also was not aware who Grove and Dean were when they emailed me saying thank you for your emails, I have never been in contact with them or Motor Vision, if these were sent on my behalf why was I not cc'ed into them?”

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Posted 2 days ago

Hi David, Thank you for taking the time to share your feedback with us. I apologize for the misunderstanding regarding your steel structure and for any confusion caused by the communications from Grove and Dean. Your experience is important to us, and we appreciate your patience as we work to ensure clarity in our correspondence. Best wishes, Molly Performance Direct

Posted 1 day ago

“Good price!”

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Posted 4 days ago

Hi, Thank you for the fantastic 5-star review! We're delighted to hear that you found a good price with us. Your support and feedback are truly appreciated and inspire us to keep striving for great value. Best wishes, Molly Performance Direct

Posted 3 days ago

“Great no hassle service”

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Posted 6 days ago

Hi Barry, Thank you for the wonderful 5-star review! We're so pleased to hear that you had a great no hassle service experience. Your satisfaction is our top priority, and your feedback inspires us to keep delivering outstanding service. If you need anything in the future, please don't hesitate to reach out! Best wishes, Jess Performance Direct

Posted 4 days ago

“Quick response and action after accident last year.”

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Posted 1 week ago

Hi, Thank you for your amazing 5-star review! We're glad to hear that you experienced a quick response and action after your accident last year. Your feedback is incredibly important to us and drives our commitment to provide prompt and efficient service. If you need any further assistance, please don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 1 week ago

“The customer service representative was very helpful with regards to my policy application and I came away feeling very satisfied with the outcome.”

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Posted 1 week ago

Hi Keith, Thank you for your fantastic 5-star review! We're thrilled to hear that our customer service representative was able to assist you effectively and that you're satisfied with the outcome of your policy application. Your kind words mean a lot to us and motivate us to continue providing excellent service. If you ever need further assistance or have any questions, please feel free to reach out! Best wishes, Molly Performance Direct

Posted 1 week ago

“Everything ok”

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Posted 1 week ago

Hi Dainius, Thank you for your great 5-star review! We're delighted to hear that everything went smoothly for you. Providing a seamless experience is what we aim for, and your feedback is greatly appreciated. If you need anything else or have any questions in the future, don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 1 week ago

“My call was answered immediately. I explained why I called and my query was resolved. Excellent service.”

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Posted 1 week ago

Hi Christopher, Thank you for your wonderful 5-star review! We're so glad to hear that your call was answered promptly and that we could resolve your query efficiently. Delivering excellent service is our top priority, and your feedback truly motivates our team. If you have any more questions or need assistance in the future, we're just a call away! Best wishes, Molly Performance Direct

Posted 1 week ago

“Very straightforward in setting up insurance on line and at a good price”

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Posted 1 week ago

Hi Rosemary, Thank you for the fantastic 5-star review! We're really pleased to hear that you found the setup process straightforward and appreciated our competitive pricing. We strive to make insurance as easy as possible for our customers. If you have any questions or need assistance in the future, feel free to reach out! Best wishes, Jess Performance Direct

Posted 1 week ago

“For older school max power cars you can't touch these guys my favourite insurance company by a country mile”

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Posted 1 week ago

Hi Michelle, Thank you so much for the stellar 5-star review! We're thrilled to be your go-to insurance company for your max power cars. It's always great to know that our commitment to serving enthusiasts like you is appreciated. If you ever need anything or have any questions, we’re here to help! Best Wishes Jess Performance Direct

Posted 1 week ago

“Great website ,good feedback to any questions,and easily navigated ,not a fan of insurance websites but this is a good one ,with many helpful e mails and questions answered quickly”

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Posted 2 weeks ago

Hi Graham, Thank you so much for the amazing 5-star review! We're delighted to hear that you found our website easy to navigate and that our team was responsive to your questions. We understand that insurance can be a bit daunting, so we aim to make the experience as smooth as possible. If you need anything further down the road, don’t hesitate to reach out! Best wishes, Molly Performance Direct

Posted 2 weeks ago

“The future scooby doo.”

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Posted 2 weeks ago

Hi Peter, Thank you for the incredible 5-star review! Best wishes, Molly Performance Direct

Posted 2 weeks ago

“very competative prices”

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Posted 2 weeks ago

Hi Roy, Thank you for the fantastic 5-star review! We’re thrilled to hear that you found our prices to be very competitive. Providing value to our customers is a top priority for us, and we’re glad it resonated with you. If you need any further assistance or have questions down the line, please don’t hesitate to get in touch! Best wishes, Molly Performance Direct

Posted 2 weeks ago

“A highly competitive price for a 'no bells and whistles' policy... insurance like it used to be. My previous policy came up for renewal (with another provider) at a higher price than last year and a quick comparison search found a really excellent price, less than half my previous policy. Looking at the T&C's the policy offered by Performance Direct seemed to provide everything I was looking for and they have a a lot of excellent reviews, so I have become a customer.”

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Posted 2 weeks ago

Hi Neil, Thank you for the outstanding 5-star review! We're thrilled to hear that you found such a competitive price and that our straightforward policy met your needs perfectly. It's wonderful to know that our reviews helped in your decision-making process. Welcome to Performance Direct, and if you have any questions or need assistance in the future, we're always here to help! Best wishes, Molly Performance Direct

Posted 2 weeks ago

“Amazing service great app highly recommend”

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Posted 2 weeks ago

Hi Raymond, Thank you for the amazing 5-star review! We’re delighted to hear that you’re enjoying our app and found our service to be great. Your recommendation means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Best wishes, Jess Performance Direct

Posted 2 weeks ago

“Bought car insurance which was a reasonable price and wanted to pay monthly for it suprised to find I was refused ,spoke to a representative on the phone explaining I wanted to pay monthly and he told me would have to pay all now which I did only to receive an email 2 days later giving me a break down for my DD payment.very confused but annoyed because I would have liked to pay monthly.”

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Posted 3 weeks ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. As discussed in todays call we will be refunding the premium paid and continuing the policy via direct debit payments. We are very sorry for any confusion caused, we understand it can be frustrating when it comes to errors made with money. Thank you for being understanding and allowing us to rectify this error. Kind regards, Molly Performance Direct

Posted 3 weeks ago

“A scam company”

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Posted 3 weeks ago

Hi Richard, We’re truly sorry to hear of your negative experience and that you feel scammed. We take all feedback seriously and would appreciate the opportunity to resolve your concerns. An agent will be in contact to discuss your experience and see if there is anything we can do to help. Kind regards, Jess Performance Direct

Posted 3 weeks ago

“Good telephone support”

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Posted 3 weeks ago

Hi Michael, Thank you for the fantastic 5-star review! We’re delighted to hear that you found our telephone support helpful. Providing personal assistance over the phone is something we really value, and it’s great to know it made a difference for you. If you have any other questions or need further support, just reach out anytime! Best wishes, Molly Performance Direct

Posted 3 weeks ago

Performance Direct is rated 4.5 based on 2,315 reviews