Name: iGO4
Rating: 4.05

““Sophia Maddison was a true professional in helping me $600,000 .Email: sophiamaddison270–@gmail.com”

Posted 1 day ago

“Wouldn’t use again, lost my car through being in between jobs, repossessed. Still chasing me for a cancellation fee. Shocking! Would never use again.”

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Posted 1 week ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your policy number, full address and date of birth to reviews@igo4.com, we’d like the chance to go over this with you. Many thanks, Angela

Posted 1 week ago

“After being scammed by this broker , I found out about Sup*reme*asset*7**@**gm*ail.**com and they recovered my funds back.”

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Posted 4 weeks ago

“Do not send any money to this fraudulent website. Once they have gained your trust, they will take 70% of the remaining funds in your wallet. You may feel pressured to transfer larger amounts in an attempt to save money, only to find yourself bankrupt. After reporting the issue to Morris Meihua..Email 📧 ( m o r r i s m e i h u a @ g m a i l . c o m ) WhatsApp:: + 1 ( 559 ) 214 - 9914 ....They assisted in reclaiming my capital and returning my profits in a matter of days.”

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Posted 2 months ago

“Extremely poor customer service. I have cancelled my policy and would not recommend iGO4 to anyone.”

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Posted 3 months ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your policy number, full address and date of birth to reviews@igo4.com, we’ll be happy to answer any questions you have. Many thanks, Lauren

Posted 2 months ago

“I fell victim to this fraudulent Financial market , which promised great returns through online investments. After investing, I realized it was a scam, and my money was stuck with no way to withdraw. Feeling defeated, I discovered SUPREME REOVERY ORGANIZATION , a service dedicated to recovering funds lost to scams. They were highly professional and walked me through the entire process of getting my money back. Thanks to their expertise, I successfully recovered my funds. If you’ve been scammed by an online trading platform, I strongly recommend turning to them for help. They truly deliver results. Contact them: W-h-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲19930@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

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Posted 3 months ago

“Purchased this cheap policy as it sounded to good to be true. Was with churchill. Although I am a policy holder because I own the car therefore a policy holder, main driver is my spouse and earned NCD as main driver on this same vehicle with last insurance company. I sent them proof of NCD and they refused to accept. They know she's the main driver and will be driving the car but they want NCB on my name because I paid for the policy and is a named driver. No other company has the same policy. I own another vehicle and my NCD is being used there. They are happy to cancel the policy and deduct nearly £100 despite policy was purchased just a day before. Also, no other company has been asking copies of driver's licences even though I sent them driving licence numbers. When called, person on the phone kept putting me on hold and kept getting instructions from her colleagues. Call that should've lasted 5-10 minutes, lasted nearly an hour. If you have money to loose and time to waste then use this company, otherwise avoid at all cost.”

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Posted 4 months ago

Hi Jeff, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your policy number, full address and date of birth to reviews@igo4.com, so we can go over this with you. Many thanks, Angela

Posted 4 months ago

“No negotiation on premium at all. The £60 ,new policy fee magically morphs into a £60 renewal fee after a year. Very disappointing.”

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Posted 6 months ago

Hi Phil, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Lauren

Posted 6 months ago

“Scam company - do your research before purchasing insurance with this company - even after signing an agreement they may change the prices and then try to add on everything possible if you decide to change your mind. In my case after making a mistake on my application my initial quote was doubled. I immediately cancelled and now apparently being charged for £60 non refundable set up fee, £35 reduced rate cancellation fee within the cooling off period, £6 insurance and tax and an extra £25 added on for amendment fees, none of which I agreed to or requested. So we have an outstanding total of £125 for insurance I didn't want or need. Judging by other reviews I'm not the only one and this is what is deemed as acceptable practice by IGO4. My advice would be to avoid avoid avoid and not be tempted by initial low quotes as I dread to think what they would actually come up with if you needed to make a claim.”

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Posted 8 months ago

Hi, Thank you for taking the time to leave a review. Our cancellation fees are stipulated in our terms and conditions which you would have read and agreed to when you set up the policy and a link to these terms is included in all email correspondence we issue to our customers. Many thanks, Adam

Posted 8 months ago

“terrible company ,not responsive and unable to resolve problems”

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Posted 9 months ago

Hi Andy, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your policy number, full address and date of birth to reviews@iGO4.com, we can investigate further. Many thanks, Lauren

Posted 9 months ago

“Great set up,easy to get covered”

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Posted 10 months ago

Hi Nicola, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks, Sarah

Posted 10 months ago

“I bought a different family car in January this year, swapping from my BMW to a Honda HRV. I contacted IGo4 to change my cover from the old car to the new one. I was informed that iGo4 couldn't insure me for the new car and they cancelled my cover. I then received a request to contact them and was requested to pay a months premium for the month of February for the BMW car l no longer owned. I informed them that it was them who were unable to cover me! I did not cancel the insurance so felt aggrieved that l should pay another months premium. They suggested l make a formal complaint which l did. As of today, the 12th March 2024, l am still awaiting the decision on my complaint but have received yet another request for me to contact them to pay the money they feel l owe them. After making another call to iGo4, my complaint has still not been dealt with and am awaiting a return call. Not impressed with 1. A demand for a further months insurance cover for a vehicle l no longer own 2. An outstanding complaint which has not been dealt with and 3. A demand for money for insurance cover which l didn't cancel. Hoping for a satisfactory conclusion to all this....”

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Posted 1 year ago

Hi Gary, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your policy number, full address and date of birth to reviews@igo4.com. Many thanks, Sarah

Posted 1 year ago

“Got to be the worst insurance company around. I sold my car 4 months ago and have been trying to cancel the insurance ever since. I tried logging on to my ‘online account’ but they say the password is incorrect. Every time I put in an email address to reset, I get a message saying we have retrieved your details and you will receive an email shortly. Must have done this 50 times now! Then I tried putting in another email address which wasn’t linked to my account and got the same message!!! There’s no email address to cancel on their website and when you call you’re on hold for hours before the line then goes dead. I’m starting to think these people are scammers and they won’t let you contact them to cancel a policy. I’ve now cancelled my direct debit with them and we’ll see where that gets me. BE VERY WARY OF THIS COMPANY”

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Posted 1 year ago

We are sorry to hear you are unhappy with the service received. There currently aren't any technical issues with the online portal so this is something we need look into for you. A representative can do this over the phone, as well as cancel your policy for you. You will on occasion need to wait to get through to one of our agents but, our wait times are not as described. May I check the number you are calling? Our Customer Service number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have Live Chat and social media messaging options. Regards, Holly

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 1 year ago

We're sorry to hear you are unhappy and are experiencing communication issues. Thank you for bringing this to our attention. When a policy is taken out, you are sent a welcome email which contains your policy documents and certificate of insurance. We are sorry if you have not received this, that is unusual. You can email us but it is not the quickest method of communication with us as the emails are answered in date order. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have a Live Chat social media messaging option. If you would like to email us with your information, we can take a look into this for you. I will send you contact information. Regards, Holly

Posted 1 year ago

“Not happy at all with the service. Would not listen to any representations l made so I cancelled my policy. Will not use again.”

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Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your policy number, full address and date of birth to reviews@igo4.com, we’ll be happy to answer any questions you have. Many thanks, Angela

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Helpful Report

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 1 year ago

“Terrible company.upped my policy £88 a month didn't notify me and took £138 out and now taking me to court awful company avoid at all costs”

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Posted 1 year ago

Hi Paul, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn

Posted 1 year ago

“Over 30 minutes to get to talk to someone on the phone. Price is almost double what I paid last year to insurance company but all quotes I received were at least that or more. Why have insurance companies almost added 100% to our costs.”

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Posted 1 year ago

Hi Janet, Thanks for taking time out of your day to provide us with your feedback. We offer the most competitive quotation supplied by our underwriting panel. As long as none of your policy details have changed, the quote that we have offered is the best figure we can quote you based upon real time pricing. If you would like to discuss this further please do not hesitate to contact us via email at reviews@igo4.com, by phone on 01733 308 235 or via live chat on social media. Kind regards, Angela

Posted 1 year ago

“DO NOT USE THIS COWBOY COMPANY!! They held the incorrect information then increased my premium by 150% when I provided them Evidence that they are wrong no one responded and kept putting the phone down - DISGRACEFUL!!”

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Posted 1 year ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@igo4.com, and we’ll be able to investigate. Thanks, Kathryn

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

iGO4 Reviews