iGO4 Reviews

Name: iGO4
Rating: 4.06

4.1 Rating 1,378 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“The best service”

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Posted 2 years ago

Hi Ali, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 2 years ago

“Very helpful And easy to use the web site would recommend”

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Posted 2 years ago

Hi Mark, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 2 years ago

“Easy to set up. Offer everything you need.”

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Posted 2 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 2 years ago

“Very good,could do with put on data base faster very good no hassle at all thank you.”

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Posted 2 years ago

Hi, Thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 2 years ago

“Warning! Please do not use this company. Read the positive reviews and you will quickly see they are ALL from new customers who have successfully applied for insurance and got a great price! Me too! I could easily sign up and I got an almost 'too goog to be true' price. Well... guess what... it was too good to be true. If you ever need to make a claim from this company, well good luck! I paid extra for the emergency cover but when we were burgled the 24 hour line was answered by a generic phone answerinf service who tried to redirect me to igo4. Unfortunately iGo4 were closed and I go the out of hours answer phone. Eventually, hours later, someone did answer and they redirected be to the companies underwriters. They then directed me once more to another company based in Belgium who had no idea who I was and directed me back to the 24 hour helkp line. I would go as far as to say this company is deliberately designed as to make it too difficult for anyone to actually make any sort of claim. I was a customer 2 years ago now and Im still upset enough to write reviews 2 years later because I hate to see more and more customers signing up. Please keep AWAY.”

Helpful Report

Posted 2 years ago

Hi Lee, We would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. iGO4 are a broker and we administer policies on behalf of a panel of underwriters, when it comes to claims the underwriters are the ones who handle claims customers may make on their policy. We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, to reviews@igo4.com, we can discuss this further with you. Many Thanks, Kathryn.

Posted 2 years ago

“Easy and fair price”

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Posted 2 years ago

Hi Robert, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn.

Posted 2 years ago

“Excellent online application very easy and competitive policy”

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Posted 2 years ago

Hi Damion, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 2 years ago

“Easy to set up a policy great help online and through telephone”

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Posted 2 years ago

Hi, Thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 2 years ago

“The system was very smooth and easy to follow,from start to finish.”

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Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah

Posted 2 years ago

“great company to use everything is great from start to finish 10/10”

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Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah

Posted 2 years ago

“Best service and best qoute”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Very good company and great services. please I need number I can call to Set up a monthly direct debit or a link I can use to set up my direct debit please. This is very important.”

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Posted 2 years ago

Hello, Thank you for your review. To set up a direct debit, you need to call us. We can offer this facility when you take out a new policy with us or at renewal. Unfortunately, you cannot change your method of payment mid-term. The number you need is 01733 308235. Many thanks, Holly

Posted 2 years ago

“Nice easy to follow instructions on website to purchase my car insurance”

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Posted 2 years ago

Good afternoon, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards Angela

Posted 2 years ago

“Worst insurance Company A car crashed into me i was not in the car at the time I do have video evidence of the crash insurance company I’ve said it is something I will have to deal with myself I will have to claim against myself as they will not provide the drivers details that is up for me to do so they say the police will not give me the details so I have now found the drivers details and there still not helping me out I have a disabled person that can no longer use this car And they’re saying I may not get a courtesy car even though I paid extra for this when taking policy out disgrace 20 years of driving with no claim this is the first time I’ve ever made a claim”

Helpful Report

Posted 2 years ago

Hi Louise, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details to reviews@igo4.com, we will be happy to investigate further. Thanks, Angela

Posted 2 years ago

“Very fast and efficient. I couldn’t believe the price for fully comp with everything like legal fees and things included.”

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Posted 2 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many thanks, Adam

Posted 2 years ago

“So quick and easy amazing 🤩”

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Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Very good on the telephone”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“It’s been a so easy to deal with thanks”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Fast and easy to reach”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

iGO4 is rated 4.1 based on 1,378 reviews