iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper than anyone else, great service”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for your kind words. Cheers, Vicky

Posted 4 years ago

“They found the best deal i could wish for, so easy to use. Big 5*****”

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Posted 4 years ago

Hi Alan, We're so pleased you're happy with the price we could offer. Thanks, Vicky

Posted 4 years ago

“Very easy to talk to,very knowledgeable ,nothing left out,everything explained 👍”

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Posted 4 years ago

Hi Lewis, Thanks for the great review, our staff will be thrilled to hear this. Cheers, Vicky

Posted 4 years ago

“Scam artists! Will find any loophole to charge you extra, I would reccomend NO ONE get insurance with these.”

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Posted 4 years ago

Hi, We're sorry to read this. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 4 years ago

“I found iG04 via a price comparison website, but it wasn't easy to see the detail of what is included in the cover, so I called them they were accommodating. It was easy to buy, but this did mean that I missed out on the price comparison special offer. Easy to get documents online and a reasonable price for the cover I wanted.”

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Posted 4 years ago

Hi Matthew, Thanks for the 5 stars, we're so pleased you're happy with the service and the price. Thanks, Vicky

Posted 4 years ago

“It’s fairly good insurance so far in terms of cost, as I only took the insurance a month ago”

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Posted 4 years ago

Hi, We're pleased you're happy with the price. Thanks, Vicky

Posted 4 years ago

“Terrible Customer service!! extortionate missed payment fee's! They charge an instant £35 late payment fee! I have made a number calls to avoid this fee. My first call was on the day on the missed direct debt. I was told I didn't need to worry as the payment would be taken at a later date. Then I received an email informing me of the fee. I called again to see if the fee could be avoided as I had attempted to pay by phone, to which I was told this wasn't possible. I then spoke to a manager who confirmed that the fee will apply and he suggested I raise it as a complaint. I then received a call back from a manager a few days later to confirm the fee would be refunded off my next bill. I called today to confirm the amount of my next payment and discovered the refund of the fee hadn't been applied. I was then put on hold while they listened back to my call's to find they hadn't kept a record of their out going call to me. I was then told it would be pointless to make a complaint and the customer service person did not want to pass me to a manager. I was then told another company is responsible for the fee and that they would never apply a refund under any circumstance.”

Helpful Report

Posted 4 years ago

Hi Martin, We're sorry to read how you feel. In regards to the default fee, this is charged by the funding company not ourselves. It may have been then you spoke to in regards to this. If you can please send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 4 years ago

Hi Martin, The fee is charged by the funding company who manage the payment plan. If you'd like us to look into this further please send us a private response with your details. Thanks, Vicky

Posted 4 years ago

“Excellent service and value for money”

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Posted 4 years ago

Hi, Thanks! we're so pleased you think so. Cheers, Vicky

Posted 4 years ago

“Very efficiently customized service”

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Posted 4 years ago

Hi Suman, The service we provide is our main priority so thank you for validating our efforts. Cheers, Vicky

Posted 4 years ago

“Cheap for me”

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Posted 4 years ago

Hi Salah, We're glad you're happy with the price. Thanks, Vicky

Posted 4 years ago

“Awful customer service”

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Posted 4 years ago

Hi, We're saddened to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 4 years ago

“RUBBISH........................claim made on 13th November and still not heard anything. Been promised a call back from the repair garage assessing the damage twice and including the conversation i had with Lydia today 3 times. I've even had to hire a courtesy car whilst i wait for the damaged on my car to be assessed. So many 3rd parties involved everyone just passes the buck. Spoke to Lydia today to understand the complaints process, asked to speak to manager but thats all she could do was log the complaint and said someone would investigate it and call me back. doubt this will happen.”

Helpful Report

Posted 4 years ago

Hi Leevan, We're sorry to read of the issues you've had in regards to your claim. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 4 years ago

“Great renewal price, great service”

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Posted 4 years ago

Hi Lee, Thank you so much we're so pleased to read this. Cheers, Vicky

Posted 4 years ago

Hi Lee, We're pleased you're happy with renewal and the service you've received. Thanks, Vicky

Posted 4 years ago

“You got so much wrong during multiple calls to you when I was starting out on my policy. So much confusion and lack of clarity regarding documents I needed to send and how, and multiple long-length phone calls all for it to be resolved seemingly randomly”

Helpful Report

Posted 4 years ago

Hi Peter, We're sorry to hear you're unhappy with the experience you've had so far. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 4 years ago

Hi Peter, We're sorry to hear you're unhappy with the experience you've had so far. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 4 years ago

“Not impressed i asked for paper copies of my insurance to be posted out which I was promised would be but never received. Phoned up to be put on hold then phone go dead.”

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Posted 4 years ago

Hi, Please can you send us a private response with your details so we can look into this further for you? Thanks, Vicky

Posted 4 years ago

“Simple insurance affordable”

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Posted 4 years ago

Hi, Thanks! we're pleased you're happy with the price and find it straightforward. Cheers, Vicky

Posted 4 years ago

“Very good , thank you igo4”

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Posted 5 years ago

Hi Chris, Thank you for choosing IGO4 and leaving a great review and rating. Cheers, Vicky

Posted 4 years ago

“Had constant emails asking to send proof of NCD, this was after receiving an email confirming they had already received it, the emails continued and said they would cancel my policy, when I informed them I had held my licence for 10 years not 9, they increased my premium and charged me admin fee, all within the first ten days of choosing this company, which usually doesn't incur a charge with other insurance companies. Avoid.”

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Posted 5 years ago

Hi Steven, We're sorry to read you're unhappy. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Much cheaper than my other insurance, really easy and quick. Friendly advisors. Very happy. Definitely recommend.”

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Posted 5 years ago

Hi, Thank you for your kind words. We really appreciate you taking the time to leave us your feedback. Cheers, Vicky

Posted 5 years ago

“I think they are efficient and very easy to use just how it should be, great competitiveness, I know I will keep coming back”

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Posted 5 years ago

Hi C Kennedy, We're pleased you're happy with the policy and service you've received. Thanks, Vicky

Posted 5 years ago

iGO4 is rated 4.1 based on 1,366 reviews