Name: iGO4
Rating: 4.05

“Disgrace!!!! lie about everything and try to play you off with inspire insurance. Do not spend money here go elsewhere they stilll take payments from account and delay, delay delay.. trust me personal experience brutal to be honest”

Helpful Report

Posted 5 years ago

Hi Hugh, We're sorry to read you're unhappy. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“I took out a policy with these guys on the 24th September which I paid off in full. They then sent me a email stating the underwriter who are Inspire, wanted relevant documents. So I emailed them within a couple of days. After that I received a letter through the post saying my insurance would be cancelled if I didn't contact them before the 11th October. I rang them every day after that to get an update after providing my documents 3times. By 10th Oct Igor hadn't even sent my documents to Inspire (underwriter). Today (14th Oct) I phoned after which I was promised a call, and now have been told the underwriter still wants to cancel my policy but Igo4 saying No reason has been provided and apparently they don't have to give a reason. I'm absolutely disgusted with the whole service I have received. I have googled the contact number for Inspire Motor insurance but it keeps putting me in touch with Igo4. I demand a reason for my insurance being cancelled after taking the full payment from me. Absolutely rubbish company. AVOID AVOID AVOID IGO4!!!!!”

Helpful Report

Posted 5 years ago

Hi Tammy, Please can we take you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“I was due a refund of 88 pound off this company they said they would refund it too my card however i had changed bank accounts and notified them accordingly after almost 6 phone calls averaging 30 min - 1 hour trying too chase this money they finally agreed send a cheque out still waiting on cheque coming funny thing is i had too pay them a charge few month back for being late on a payment but some 6 weeks later im still waiting on this cheque !!!”

Helpful Report

Posted 5 years ago

Hi, Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Don't go near these thieves. I was with them for 10 days and had informed them at the beginning that I had an accident and it was yet to be resolved with my previous insurer. I had 11 years No Claims and my previous insurer put my No Claims down to 3 yrs. So, Once I was ready to let IGO4 know about my no claims going down they decided they didn't want to insure me. Well, where did I go wrong? I was honest from the start! So, Im insured with them for 10 days and they decide to take £104 off me for Cancellation, Set Up Fee and 10 days insurance. Honesty got me nowhere. Now Im back to square on looking for another insurer. £104 for nothing of a service! Thanks! Then on top of that the clerk on the phone is speaking to me in a derogatory tone when I ask her to break down the £104 they took off my initial payment. Oh they'll have a reply for me on this site but its not good enough. People need value for money and a service they can trust. 10 days of service for £104??”

Helpful Report

Posted 5 years ago

Hi Fiona, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 5 years ago

“I took out a policy with IGO4 but then had an accident and was then passed to the claims handling sure INSPIRE CLAIMS. I’ve tried to call these people for 3 days now and have had no answer. Friday held on for 45 minutes, Monday 50 minutes and today is currently at 36 minutes. All I want to do is find out what is going on with my claim. I for one will never go with IGO4 again if this is how I’m dealt with in future. It’s absolutely appalling service.”

Helpful Report

Posted 5 years ago

Hi Tony, We're sorry to hear you've had issues with your claim. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“They Take your money but just wait till you have a legitimate claim and they pass you onto one of their claim handling agencys (Inspire Claims) worst experience ever will gladly pay double when renewal time comes up just to deal with a professional company in your hour of need”

Helpful Report

Posted 5 years ago

Hi Stephen, We're sorry to read this. We are a broker so we arrange and manage the policy. But the cover, price and any claims are controlled by the insurer who your cover will be with. Inspire is one of the insurers we can offer a policy with. Inspire claims will be their claims team. We're sorry to read you've had issues in regards to your claim. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Awful company!!!Seems like they are trying to find the most ridiculous reason to cancel your policy and screw you for the future policies. Disappointed, very disappointed...”

Helpful Report

Posted 5 years ago

Hi, We're sorry to read you're unhappy. Please be assured it is not our wish to cancel any policies. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“Terrible company! Took out insurance on 4th June, rang on 17th July to change address to be told the under writers couldn’t insure on the new address so they couldn’t give me insurance- they advised they would cancel the insurance after 7 days to allow me to look for alternative insurance which leads up to 24th July I cancelled the direct debit as had paid a deposit and believed the deposit would cover the payment up until 24th and the rest would be refunded! I have received a default notice from the finance company so when I have called Igo4 didn’t cancel the policy until 8th Aug linked to the unpaid DD NOT the fact the couldn’t provide insurance- I have been on the phone for an hour - they advised they would ‘waiver’ the cancellation charge (despite me not actually cancelling the policy as it was them who cancelled it) and they would go ‘halves’ on the charges which would bring what I OWED THEM down to £38.62- when I asked to speak to a manager the same person came back and said they would waiver the £38.62 as well so I wouldn’t owe them and they wouldn’t owe me so when I brought up the deposit I paid and said I was happy to pay what ever I owed up until 24th July he again tried to say they had waivered all charges up until 8th Aug and tried to say I hadn’t paid anything at all despite paying a deposit and June DD!!! I was getting know where so I asked for complaints dept details to which I got told he logs the complaints, I advised I wished to do this myself and he said it was process for him to do it HOWEVER I have found complaints details online so this was a lie! To make it simple- I had insurance with this company for 50 days in total. 12 months of £32.92=£395.04 £395.04/365=£1.08 £1.08x50=£54 Deposit (£61.24)+ June DD (£32.92)=£94.16 paid to your company £94.16-£54(owed to 24/7)=£40.16 OWED TO ME from my deposit! I did not cancel my insurance- I had no choice as they physically wouldn't provide me with any insurance at my new address! I would like someone to resolve this matter but based on my experience of just over an hour on the phone today I probably wont get anywhere ! Thank you Tariq for the hour long call today!”

Helpful Report

Posted 5 years ago

Hi Ruth, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 5 years ago

“went on compare site and found igo4 insurance took my money quickly enough but when I tried to put claim thru for broken phone they told me it was not covered as I had a work call on it all tho being my only phone [personel] so did not honour the claim so I complained and asked if I do emails from home for work does that mean I don't have home insurance neither, they said your not covered so canceled insurance now they demanding total policy fee because I tried to claim,????? absolute robbers iv been phoning now for 3 days to speak to a manager to no avail n hold 10-20 mins a time avoid at all costs as it more than likely will !!!!!!!! kind regards craig”

Helpful Report

Posted 5 years ago

Hi Craig, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 5 years ago

“Took money from my bank without consent following what they call "automatic renewal". Wow..... I would really swear well clear of this company. Sharks does not even come into it. I set up a policy for a spare car last year which we used for a few months while my main car was off the road. They were cheap enough however cheap for a reason. Customer service is non existent. No letters or documents were ever sent through and they rely on you checking your emails religiously. They claimed to have sent an email regarding renewal of the policy which they took to be my consent to an automatic renewal if I did not contact them. I hadn't seen the email as it had gone into my spam folder let alone gone through the small print to see this. They then chose to provide me with a new finance agreement with their third party provider to fund the policy, all carried out under the veiled secrecy of emails going into spam folders. Despite not agreeing to any new finance agreement a direct debit was set up without my consent or knowledge and funds taken for a policy I don't need nor agreed to. This has directly affected my credit rating and left issues with my bank. Having spoken to Kelly at IGO4 today there was very little sympathy and in fact, more emails to try and resolve this. As I said to Kelly, how would she feel if I just dibbed into her bank account and took £50 each month without her consent. Angry and upset she said but still could not see my point as her customer. Again, I asked how she would feel if her poor partner was starving hungry as there was no food on the table as Kelly could not afford to buy food as I had taken £50 from her bank account without her knowledge or consent. Upset she said yet could not see my point. IGO4, your staff, by there own admission, would be angry and upset if I had taken money from them, can you really not see why I am so angry and upset with what you have done ? PLEASE.... if you read this then pay a little bit more for your insurance and go with a reputable company who cares about there customers.”

Helpful Report

Posted 5 years ago

Hi, We're sorry to read you're unhappy. Auto-renewal is the common processed used by the majority of insurance companies. This means you aren't left uninsured if you do forget to renew your policy which could lead to convictions and/or fines. We do advise the main way we communicate is via emails and documents would have been sent out via email, they are also available at any time via the "My policy" section of our website. In regards to emails going into a spam folder, this would be done by your email provider. The renewal invite sent out does state several times that the policy will be set to auto-renew, we don't hide this in the small print. We're sorry to hear you're unhappy with the service you've received. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“Been trying for last 2 days to contact someone no one answer the phone Am following up a claim from October 2018 It’s urgent I was told in May It was dealt with please can someone contact me urgently regarding a claim that not settled and now am getting letter from county claims the manager preferable needs to contact me I did t want to resort to this but with no other levels of communication I had no choice”

Helpful Report

Posted 5 years ago

Hi Kim, We're sorry to read this. Please can you send us a private message with your details? We can look into this for you. Thanks, Vicky

Posted 5 years ago

“If I could give 0 stars I would. The fact that they use their poor process and quality of information as an excuse to charge you more to sign up should have been the first clue for what a garbage company this is. Do not be fooled by enticing looking offers, you can spend your money better elsewhere. They are good if you never have to rely on them to actually deliver a service. After our car was hit by a 3rd party and we were advised by igo4 to use the 3rd party service to protect our no claims, they then create an endless loop of bureaucracy in order to get your no claim certificate, want to charge you for the cancellation of the insurance because the 3rd party insurer deems it a write-off, in addition they tack on another £105 "other charges" with zero explanation. Short story, steer clear at all costs and rather stick with the established and real professional organisations.”

Helpful Report

Posted 5 years ago

Hi Lionel, We're saddened to read you're unhappy. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Daylight robbery extortionate fees to cancel insurance and customer service very poor”

Helpful Report

Posted 5 years ago

Hi, We're sorry to hear you're unhappy with your experience. If you can send us a private response with your details we can discuss this with you further. Thanks, Vicky

Posted 5 years ago

“Awful. Inspire claims...on the line 1 hour 40 mins no one picking up. They don't return phone calls or emails. I was told 3 different times they'd call me back with car valuation, no word. Still waiting. They also refused to tell me where my car was recovered to despite me being the owner! I'm still waiting for a valuation price.......”

Helpful Report

Posted 5 years ago

Hi Anon, We're sorry to read you've had issues with your claim. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 5 years ago

“I didnt renew my insurance at the end of the last policy, I went with a competitor based on a price saving of over £130 per year. I have no idea why IGo4 jacked up their premium so much, I have never had an accident so have maximium NCD. Now they are penalising me for NOT renewing by slapping me with a charge which I have no idea what it is for other than for the directors back pocket bunce. They even called in a debt recovery company to collect!!! They havent even had the decency to explain to me what the charge is for. Scammers dont [ I ] go there!!”

Helpful Report

Posted 5 years ago

Hi Chris, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 5 years ago

“Cannot retrieve my policy details site is based around getting new customers rather than looking after existing customers”

Helpful Report

Posted 5 years ago

Hi Calum, We're sorry to read you're having issues. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Just reading reviews however im concernrned that when listed as anonymous replies state a name, is this not bordering on data breach”

Helpful Report

Posted 5 years ago

Hi Claire, We're only provided with a name if it's given by the reviewer when writing their review. If no name is provided it will show as anonymous and we're not given a name either, so we wouldn't be able to state this in the reply. Thanks, Vicky

Posted 5 years ago

“AVOID THIS INSURANCE COMPANY !!!!! I wanted to cancel my policy but this people charging me the cancellation fees of 75 pounds though there is nothing stated on THEIR policy documents they provided to me at the time of purchase . This is kind of day light robbery and I definitely wont pay them (I have prove ) and will take them to the small customer court.”

Helpful Report

Posted 5 years ago

Hi, We're Sorry to read how you feel. All our fees and charges are provided in our terms and conditions document. If you'd like to send us a private response with your details, we can discuss this with you further. Thanks, Vicky

Posted 5 years ago

“Would give them 0 if I could - currently on hold and have been for about 25 minutes so far. Their website is a scam and doesn't give you all the information you need. They try to get as much money out of you as possible - I am now trying to resolve this with them, I asked to speak to a supervisor who has spoken to me for 3 minutes in a very flippant manner and put me on hold as he cannot answer my question. I doubt very much he is going to pick this call back up. Customer service is awful. Stay well clear so you do not get any hidden charges, extortionate increases in premium if you change your car and better customer service”

Helpful Report

Posted 5 years ago

Hi, we're sorry to hear this. If you'd like to send an email to reviews@igo4.com, we can look into this further. Thanks, Shannon

Posted 5 years ago

“STAY AWAY!!! I insured my car with inspire through igo4. They wanted me to send copies of the front and back of my drivers licence and proof of my no claims discount. I sent copies of my licence and sent them the email from my previous insurers stating i had no claims discount. They did’nt accept this as proof. I phoned them and explained thats all i had and the agent then contacted my previous insurer and confirmed everything was ok. I was hounded everyday with various emails regarding this and amongst them they had also requested a copy of my v5c form. I then sent a cooy of this. A day later they cancelled my policy because i didnt send a copy of the inside of the v5c. I also have now lost my deposit and they have charged me £75 cancellation fee!! I am now screwed for future policies now!! DISGRACE. I will be in touch with the ombudsman if this issue is not resolved.”

Helpful Report

Posted 5 years ago

Hi, we're sorry to hear this. If you'd like to discuss this further, please email reviews@igo4.com. Thanks, Shannon

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

iGO4 Reviews