iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Underwriter for iGo4, Inspire, are a disgrace. Car was stolen 5 months ago but recovered by council and impounded after 4 weeks. My car is still sat in impound after Inspire failed to recover it and is now being destroyed by council for collection failure. Inspire took my keys and all documents before car was recovered by police. I have no contact from Igo4 or Inspire and they have ignored my repeated requests to recover my vehicle. All complaints have been ignored so it is now proceeding with Ombudsman. This claim should have been settled months ago as a straightforward claim. No reason given for continued delay. DO NOT USE Igo4!!!!!”

Helpful Report

Posted 4 years ago

Hi Leanne, We’re sorry to hear this; we always try to provide the best experience possible for our customers. It looks as if your matter has been referred over to the Insurers Inspire now as a complaint. We hope you get the outcome that you are looking for. Kind regards, Dylan.

Posted 4 years ago

“Easy to talk to very helpful been with them now second year”

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Posted 4 years ago

Hi Mohammed, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Dylan

Posted 4 years ago

“I’ve been insuring cars (many) for close to 8 years most simple easy and fast company I’ve used all online, easy to add documents easy communications very good low prices”

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Posted 4 years ago

Hi Chantelle, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 4 years ago

“Underwritten policy very confusing in process and how to deal with claims. Not helpful when issues arise.”

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Posted 4 years ago

Hi Matthew, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Dylan

Posted 4 years ago

“Trying to get proof of my no claims after my policy has ended. I have been on the phone for a few weeks now trying to chase my no claims without this proof my insurance will increase to £30 a month i am currently still trying to chase unable to sort. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

Hi K Lincoln, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to investigate this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Dylan

Posted 4 years ago

“Excellent customer service. Very helpful and great price too compared to most.”

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Posted 4 years ago

Hi Frances, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

“Incredibly easy to insure with. Easiest company ever and great rates.”

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Posted 4 years ago

Hi Jon, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback! Thanks, Kathryn.

Posted 4 years ago

“I received an email from this outfit claiming that I owed them £71.00 + £25 admin costs (LOL). I phoned them up after checking a proposal that I was sent and the customer service agent had put 2 x incorrect information in the proposal. I called them up, as I was not happy. My advice "Teach your staff too listen and not make up information as they see fit!" I'll be damned if they think I'm even entertaining the thought of me paying this premium. I feel I have been deceived and lied too.”

Helpful Report

Posted 4 years ago

Hi, We do apologise for your negative experience with us. We’d like to investigate this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Dylan.

Posted 4 years ago

“DO NOT USE UTTER RIP OFF MERCHANTS Cancelled my policy. The charge was £187.84. I had the policy 1 month and 3 days he is the break down of the costs. Cost of Insurance Cover: £23.62 Optional Extras: £74.89 Cancellation Fee: £65.00 All Other Fees: £60.00 IF YOU USE THESE PEOPLE BE PREPARED TO BE RIPPED OFF”

Helpful Report

Posted 4 years ago

Hi James, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. We do have cancellation fee’s that apply in our terms and conditions of the policy with regards to mid-term cancellations. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan

Posted 4 years ago

“Absolute shambles when trying to get things sorted”

Helpful Report

Posted 4 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Dylan

Posted 4 years ago

“You charged me a £30 fee for a declined payment! It is very unacceptable, I had a little problem with my bank account but yet you didn’t even call me to ask for the reason why! Instead you charged me a £30 fee for doing nothing!”

Helpful Report

Posted 4 years ago

Hi Denise, We would like to apologise for your negative experience with us. When a payment is missed our finance company apply a £30 missed payment fee as per the Terms & Conditions of the policy. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Dylan

Posted 4 years ago

“My dealings with IG04 use to be great but when my car got scrapped and I had to canx my policy and open a new policy went bad a customer service man was so belittling to me saying it was my fault and I had to press him to pass me onto a supervisor called Kelly to be fair she was very polite and helpful but it has left a taste now and am considering moving to another company after years of loyalty goes nowhere”

Helpful Report

Posted 4 years ago

Hi Denise, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Dylan

Posted 4 years ago

“Can only give a 4 as only been with you a short time and not had to enquire about anything yet but so far everything has been smooth”

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Posted 4 years ago

Hi Phil, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience so far. If there is anything you feel we can do better for you, please let us know. Cheers, Dylan

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Hi Stephen, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience so far! Cheers, Dylan

Posted 4 years ago

“Great price nearly 50% cheaper than my renewal easy to change riendky staff”

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Posted 4 years ago

Hi Paul, Thanks for the great review and rating. Cheers, Vicky

Posted 4 years ago

“Very good service, not needed them for anything as yet, however feel very confident that they will be very helpful when needs be.”

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Posted 4 years ago

Hi Jemma, Thanks for the great review and rating. Cheers, Vicky

Posted 4 years ago

“I have found that IGO4 the most reliable insurance company, so go for it u won't lose ur money.”

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Posted 4 years ago

Hu Suran, Thanks for the great review and rating. Cheers, Vicky

Posted 4 years ago

“Easy prompt service no problems at all”

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Posted 4 years ago

Hi Shaun, We're pleased you've been happy with the service you're received. Thanks, Vicky

Posted 4 years ago

“great and quick service”

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Posted 4 years ago

Hi Roy, Thanks for the great review and 5 stars! We really appreciate it. Cheers, Vicky

Posted 4 years ago

Hi Roy, This is great to read. Thanks, Vicky

Posted 4 years ago

“Excellent customer service, polite staff, understanding. All at a reasonable price! I am so happy I found this company.”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us your feedback. Our staff will be thrilled to hear their hard work has been appreciated. We look forward to offering you the same level of service throughout your time with us. Thanks, Vicky

Posted 4 years ago

iGO4 is rated 4.1 based on 1,366 reviews