iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price. Most options. Easy application. No more said!”

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Posted 4 years ago

Hi Irving, Thanks for your review, we appreciate you sharing your experience! Regards, Dylan

Posted 4 years ago

“My insurance is very reasonable priced and I am happy to provide u with a 5star rating thank you Mr hawkesford”

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Posted 4 years ago

Hi Leslie, thank you so much for your review. We appreciate all feedback we receive! Regards, Dylan

Posted 4 years ago

“Very good”

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Posted 4 years ago

Hi Shanie, Thanks for your feedback, we appreciate your kind words. Regards, Dylan

Posted 4 years ago

“Fantastic”

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Posted 4 years ago

Hi Philani, Thanks for your review, We appreciate all feedback. Regards, Dylan

Posted 4 years ago

“Very professional easy to get started driving”

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Posted 4 years ago

Hi, Thanks for your review! we value all feedback we recieve! Regards, Dylan

Posted 4 years ago

“I'm happy with the car insurance. Easy to make and not expensive.”

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Posted 4 years ago

Hi Andrei, Thanks for your review, we appreciate you sharing your experience with us!! Regards, Dylan

Posted 4 years ago

“Hard to get in touch by phone”

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Posted 4 years ago

Hi, We apologise for this, during the COVID-19 Pandemic the phone lines have been a bit worse due to our agents working from home but none the less you should still be able to get in contact. If you are on hold too long you may be calling during our busier hours. Regards, Dylan

Posted 4 years ago

“Only give u 4 because theres allways room for improvement”

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Posted 4 years ago

Hi, Thanks for your review, if there was anything we could do better please let us know. Regards, Dylan

Posted 4 years ago

“First caller was rude. She had her TV on loud and when I told her politely to lower the volume of her TV, since I can’t hear her she put the phone down. She did not even give her name when I requested fort thing. 2nd caller by the name of Theo was really friendly and very professional.”

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Posted 4 years ago

Hi, We’re glad you’ve had a good experience with IGo4, we also do apologise for the initial poor customer service. Please be assured we’ll pass this to the relevant department to review so we can improve our service in the future. Thanks, Kathryn.

Posted 4 years ago

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Posted 4 years ago

“1st policy & got a excellent price that cant be beat”

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Posted 4 years ago

Hi Samantha, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 4 years ago

“All seamless and easy”

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Posted 4 years ago

Hi Simon, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with IGo4. Many Thanks, Kathryn.

Posted 4 years ago

“Absolutely rubbish customer service and insurance. Policy was cancelled via e-mail without clear reason and warning leaving my partner stranded . 3 calls and over an hour later I got nowhere. One of the people even put the phone down. Would also help if their contact centres were UK based and not in India.”

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Posted 4 years ago

Hi, Our head office is based in the UK. However, we do have a contact centre in South Africa. The reason for the policy cancellation would have been included within the email we sent confirming the cancellation. We also issue a 7-day notice of cancellation, prior to cancelling the policy. This notice stipulates the reason for the policy cancellation, and advises of anything we require from you to prevent the policy cancellation. Many Thanks, Kathryn.

Posted 4 years ago

“It was so quick and easy They made it easy filling the forms online 👍👍👍”

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Posted 4 years ago

Hi, Thank you for the feedback! We take pride in our Customer Journey and are very happy that you found it quick and easy! Kind regards, Dylan

Posted 4 years ago

“police toke the car off me :)) while I had Igo4 insurance”

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Posted 4 years ago

Hi, We are sorry to hear about this, you have official documentation issued to you by email as soon as the policy is taken out and this can be used in the event that you are stopped by the police. If you haven't received this, please contact our customer service team. Regards, Dylan

Posted 4 years ago

“It was so quick and easy They made it easy filling the forms online 👍👍👍”

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Posted 4 years ago

Hi, Thank you for the feedback! We take pride in our Customer Journey and are very happy that you found it quick and easy! Kind regards, Dylan

Posted 4 years ago

“Good service”

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Posted 4 years ago

Hi Shaun, Thank you for the review! we are happy you have been provided with a good service with us. Regards, Dylan

Posted 4 years ago

“Very good thank you.”

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Posted 4 years ago

Hi, Thank you for your feedback, if there was anything we could have done better, please let us know! Regards, Dylan

Posted 4 years ago

“Quick online service. Easy to follow and set up”

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Posted 4 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn.

Posted 4 years ago

“A simple hassle free process with very competitive offers.”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

iGO4 is rated 4.1 based on 1,366 reviews