iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,394 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dont use make changes to your policy without consent then charge £300 for privilege”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Terrible terrible service and I will be contacting the ombudsman. Stay clear of this shambles of a place.”

Helpful Report

Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you and raise a complaint on your behalf. If you could send us a private response with your policy details we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“RIP off pay a deposit and want a other payment like a few week after”

Helpful Report

Posted 4 years ago

Hi, Sorry to hear that you feel this way, this situation can happen depending on what date that your have selected for your direct debits. If it is the case that you have selected a date that comes up in the next few weeks then that will be the date it comes out. You still have the same amount of payments on the policy so this will benefit you towards the end of your year with us. Regards, Dylan

Posted 4 years ago

“Terrible waiting times trying to get through and less than helpful staff when it comes to having an issue regarding policy. Would not reccomend”

Helpful Report

Posted 4 years ago

Hi James, Thanks for your review, we are sorry that you felt this way and would be happy to look into your query if it is still outstanding. If it is, please drop us an email and we can move further towards resolution for you. Regards, Dylan

Posted 4 years ago

“customer service is shocking- 3 phone calls to confirm direct debit details and i was still getting cancellation threatening letters, when i got the confirmation of direct debit they had put the named driver as bank account holder and not me! Will defo not use again- stay clear!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Alan, This certainly sounds unusual and would like to try and look into this for you. If you could send us an email with your details we can look into this further for you. Regards, Dylan

Posted 4 years ago

“Waited on the phone to be told to do it online. Couldn’t add an extra car online so had to ring back up (wait again). Then got told to take a second policy for same price ! So 2 policies for 2 cars £100. Not a good deal but have to be insured.”

Helpful Report

Posted 4 years ago

Hi Adam, With regards to our policies they are only for one vehicle at a time. Unfortunately iGO4 doesn't offer multi-vehicle policies. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Be wary if you ever need to cancel your policy with them...their charges are EXTORTIONATE. I for one will never use their services again. Absolute rip off!! You have been warned!!”

Helpful Report

Posted 4 years ago

Hi Barry, Thank you for your feedback. All of our fees are stipulated within our terms and conditions which you would have read and agreed to when you set up the policy. They can also be found on our website www.igo4.com. Many Thanks, Kathryn.

Posted 4 years ago

“Company making up any reason to cancell policy constantly after taking initial payment. No explanation for the reason. Customer service is located in Africa and have no access to any information, emails, decisions etc. Constant problems asking for more and more personal documents invading personal space threatening to cancell policy otherwise. Customer service extremely rude.”

Helpful Report

Posted 4 years ago

Hi Terry, We are sorry to hear this is how you feel and would be happy to look into your situation. You are required to validate your policy with documents from your previous insurer and/or your driving licence. If you would like us to look into us, email us and we can get back to you. Regards, Dylan

Posted 4 years ago

“Be aware, that if their website doesn't work, you will be debited for every attempt you make to buy car insurance, then wait forever to get your money back. Following 2 failed attempts, we booked immediately with Hastings Insurance and received documents within seconds. IGO4 then proceeded to email our documents several days after, when we already had a policy in place, which everyone knows you cannot insure your vehicle twice!! They also ignored our request for their SLA's, complaints procedure and acknowlegement of several formal complaints we made. Finally 6/7 weeks later, they acknowledged our most recent complaint and informed us it will take a further 8 weeks to resolve, although we had emailed evidence we had insurance cover with Hastings. Still fighting for our money back since 02 AUGUST 2020 ...... it's now 26 SEPT! If you're on a tight budget, don't risk losing your hard earned cash with this company.”

Helpful Report

Posted 4 years ago

Hi Mrs Kelly, Thank you for your feedback. I can see the matter is now with our Complaints Department. Please refer to their most recent correspondence as this will contain the resolution to the matters you have brought to our attention. Many Thanks, Kathryn.

Posted 4 years ago

“So far nothing but problems”

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Posted 4 years ago

“Changed my payment by £35 on the 2nd day.”

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Posted 4 years ago

Hi Paul, Thank you for your feedback. If you wish to discuss the issues you have raised please call our customer service department on 01733 308 235. Many Thanks, Kathryn.

Posted 4 years ago

“Shocking customer service & have been waiting 3 months for my settlement from this company since the claim date .... would not recommend this company at all ...”

Helpful Report

Posted 4 years ago

Hi lee, We are sorry to hear this, we appreciate all feedback we recieve. Regards, Dylan

Posted 4 years ago

“I phoned to speak to someone abt my car insurance renewal. Spoke to someone as to why my Car insurance has jumped up £300. Your colleague was so rude as to when she asked why this was the case and he responded because it has . So I asked if she could be put through to his Manager she has been waiting 20 mins on hold. Then spoke to the Manager said this happens so now I’ve cancelled insurance Not good Customer Service. Maybe it’s time for meto change my insurance . Not good at this present time with COVID-19”

Helpful Report

Posted 4 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your policy details, to reviews@igo4.com, and we can look into this for you. Thanks, Kathryn.

Posted 4 years ago

“Set up in error. Pmt went through twice. Email Sunday 26/7 for refund. No reply as of 28/7 11.39am. Really poor service.”

Helpful Report

Posted 4 years ago

Hi Rebecca, Our dedicated admin team can take up to 48 hours to respond to customer's queries, and do not work on Sundays. If the payment has come through twice, we will automatically refund it to the card it was collected from. Due to banking processes this can take 3-5 working days. If you still have not received the refund by the end of the week, please contact our customer service department on 01733 308 235. Many Thanks, Kathryn.

Posted 4 years ago

“Worst company ever only there for the money not to help the customer”

Helpful Report

Posted 4 years ago

Hi Robert, Looking into your situation it appears you have had a couple of policies with us, we would like to know more about your situation. If you would like to do this, contact us with more information. Regards, Dylan

Posted 4 years ago

“Absolutely rubbish customer service and insurance. Policy was cancelled via e-mail without clear reason and warning leaving my partner stranded . 3 calls and over an hour later I got nowhere. One of the people even put the phone down. Would also help if their contact centres were UK based and not in India.”

Helpful Report

Posted 4 years ago

Hi, Our head office is based in the UK. However, we do have a contact centre in South Africa. The reason for the policy cancellation would have been included within the email we sent confirming the cancellation. We also issue a 7-day notice of cancellation, prior to cancelling the policy. This notice stipulates the reason for the policy cancellation, and advises of anything we require from you to prevent the policy cancellation. Many Thanks, Kathryn.

Posted 4 years ago

“Absalootly useless bring up an issue years old that I've never had a problem with and ask for proof of ownership of the vehicle? I've never had this before waste of time defiantly do NOT recommend..”

Helpful Report

Posted 4 years ago

Hi Connor, Thank you for taking you time to leave your feedback, we do appreciate it . Igo4 are a broker and we administer policies for a panel of underwriters. Underwriters may request documentation to verify the information that has been detailed on the policy, at any time during the policy term. Many Thanks, Kathryn.

Posted 4 years ago

“Faulty website, threatening to cancel policy because of payment details despite taking money right away, charge to cancel even in cooling off period”

Helpful Report

Posted 4 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan

Posted 4 years ago

“Today car insurance company changes insurance price.My English is poor and I answered the questionn for the first time maybe I make mistake but deposit was raised twice as much as before.”

Helpful Report

Posted 4 years ago

Hi Valdas, We are sorry that you haven't had the best experience with us. We would have provided you an email confirmation making you aware for the reason for the increase. Thanks Janat

Posted 4 years ago

“The worst company I have ever had dealings with. Will let the price comparison site know about this for putting me in touch with such crooks as well as anybody who will listen. Look into my policy and read the details.”

Helpful Report

Posted 4 years ago

Hi Mario, We are sorry to hear that you haven't had the best experience with us. If you get in touch with us at reviews@igo4.com we can have a look at the details for you. Kind regards Janat

Posted 4 years ago

iGO4 is rated 4.1 based on 1,394 reviews