iGO4 Reviews

Name: iGO4
Rating: 4.06

4.1 Rating 1,374 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so far no problems”

Helpful Report

Posted 7 months ago

HI, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with igo4 so far! Many thanks, Sarah

Posted 7 months ago

“great value and simple to buy online. recommended.”

Helpful Report

Posted 7 months ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Sarah

Posted 7 months ago

“Very easy to fill details, loads of info that makes understanding what your insurance entails”

Helpful Report

Posted 7 months ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 7 months ago

“So far so good 👍🏿”

Helpful Report

Posted 7 months ago

Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Regards, Holly

Posted 7 months ago

“Quick and easy to use”

Helpful Report

Posted 7 months ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Holly

Posted 7 months ago

“Just taken out the insurance so to early to judge but happy so far.”

Helpful Report

Posted 7 months ago

Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Regards, Holly

Posted 7 months ago

“Excellent service with a expert reviewer professionally presented and informed to a high degree,standard.”

Helpful Report

Posted 8 months ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Kind regards, Sarah

Posted 8 months ago

“Just very helpful thanks”

Helpful Report

Posted 8 months ago

Hi Steve, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 8 months ago

“Half the price of my current renewal figure. Didn’t ‘punish’ me with a required deposit as I was looking for insurance 2 days before my current one ran out! Super efficient as all online. I used to shy away from ‘unknown’ brand names but not anymore. Bravo!”

Helpful Report

Posted 8 months ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 8 months ago

“The lady was very helpful and patience.It went very smoothly”

Helpful Report

Posted 8 months ago

Hi Carl, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn

Posted 8 months ago

“As I'm a new customer iv given a good as things were easy to on the web. Many thanks Mr Stevens”

Helpful Report

Posted 8 months ago

Hi Dave, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn

Posted 8 months ago

“Very easy to access the policy online, competetive pricing. I needed to speak to an agent which was quick and the agent was very helpful.”

Helpful Report

Posted 8 months ago

Hi Granville, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 8 months ago

“Found using site very simple and comprehensive Cost matches risk”

Helpful Report

Posted 8 months ago

Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4. Regards, Holly

Posted 8 months ago

“Very good but 300 pound more expensive .. so bye”

Helpful Report

Posted 8 months ago

Thanks for the rating, we appreciate all feedback to help us improve our service. Regards, Holly

Posted 8 months ago

“I bought a different family car in January this year, swapping from my BMW to a Honda HRV. I contacted IGo4 to change my cover from the old car to the new one. I was informed that iGo4 couldn't insure me for the new car and they cancelled my cover. I then received a request to contact them and was requested to pay a months premium for the month of February for the BMW car l no longer owned. I informed them that it was them who were unable to cover me! I did not cancel the insurance so felt aggrieved that l should pay another months premium. They suggested l make a formal complaint which l did. As of today, the 12th March 2024, l am still awaiting the decision on my complaint but have received yet another request for me to contact them to pay the money they feel l owe them. After making another call to iGo4, my complaint has still not been dealt with and am awaiting a return call. Not impressed with 1. A demand for a further months insurance cover for a vehicle l no longer own 2. An outstanding complaint which has not been dealt with and 3. A demand for money for insurance cover which l didn't cancel. Hoping for a satisfactory conclusion to all this....”

Helpful Report

Posted 9 months ago

Hi Gary, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your policy number, full address and date of birth to reviews@igo4.com. Many thanks, Sarah

Posted 9 months ago

“That's good company. 👍”

Helpful Report

Posted 9 months ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 9 months ago

“Very friendly”

Helpful Report

Posted 9 months ago

Hi Andre, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Kind regards, Angela

Posted 9 months ago

“Good value for money,easy to complete the forms,very pleased with out come..”

Helpful Report

Posted 9 months ago

Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Regards, Holly

Posted 9 months ago

“Got to be the worst insurance company around. I sold my car 4 months ago and have been trying to cancel the insurance ever since. I tried logging on to my ‘online account’ but they say the password is incorrect. Every time I put in an email address to reset, I get a message saying we have retrieved your details and you will receive an email shortly. Must have done this 50 times now! Then I tried putting in another email address which wasn’t linked to my account and got the same message!!! There’s no email address to cancel on their website and when you call you’re on hold for hours before the line then goes dead. I’m starting to think these people are scammers and they won’t let you contact them to cancel a policy. I’ve now cancelled my direct debit with them and we’ll see where that gets me. BE VERY WARY OF THIS COMPANY”

Helpful Report

Posted 9 months ago

We are sorry to hear you are unhappy with the service received. There currently aren't any technical issues with the online portal so this is something we need look into for you. A representative can do this over the phone, as well as cancel your policy for you. You will on occasion need to wait to get through to one of our agents but, our wait times are not as described. May I check the number you are calling? Our Customer Service number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have Live Chat and social media messaging options. Regards, Holly

Posted 9 months ago

“Good value for money,easy to complete the forms,very pleased with out come..”

Helpful Report

Posted 9 months ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 9 months ago

iGO4 is rated 4.1 based on 1,374 reviews