Name: iGO4
Rating: 4.05

“As I'm a new customer iv given a good as things were easy to on the web. Many thanks Mr Stevens”

Posted 7 months ago

Hi Dave, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn

Posted 7 months ago

“Very easy to access the policy online, competetive pricing. I needed to speak to an agent which was quick and the agent was very helpful.”

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Posted 7 months ago

Hi Granville, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 7 months ago

“Found using site very simple and comprehensive Cost matches risk”

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Posted 7 months ago

Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4. Regards, Holly

Posted 7 months ago

“Very good but 300 pound more expensive .. so bye”

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Posted 7 months ago

Thanks for the rating, we appreciate all feedback to help us improve our service. Regards, Holly

Posted 7 months ago

“I bought a different family car in January this year, swapping from my BMW to a Honda HRV. I contacted IGo4 to change my cover from the old car to the new one. I was informed that iGo4 couldn't insure me for the new car and they cancelled my cover. I then received a request to contact them and was requested to pay a months premium for the month of February for the BMW car l no longer owned. I informed them that it was them who were unable to cover me! I did not cancel the insurance so felt aggrieved that l should pay another months premium. They suggested l make a formal complaint which l did. As of today, the 12th March 2024, l am still awaiting the decision on my complaint but have received yet another request for me to contact them to pay the money they feel l owe them. After making another call to iGo4, my complaint has still not been dealt with and am awaiting a return call. Not impressed with 1. A demand for a further months insurance cover for a vehicle l no longer own 2. An outstanding complaint which has not been dealt with and 3. A demand for money for insurance cover which l didn't cancel. Hoping for a satisfactory conclusion to all this....”

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Posted 8 months ago

Hi Gary, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your policy number, full address and date of birth to reviews@igo4.com. Many thanks, Sarah

Posted 8 months ago

“That's good company. 👍”

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Posted 8 months ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 8 months ago

“Very friendly”

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Posted 8 months ago

Hi Andre, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Kind regards, Angela

Posted 8 months ago

“Good value for money,easy to complete the forms,very pleased with out come..”

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Posted 8 months ago

Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Regards, Holly

Posted 8 months ago

“Got to be the worst insurance company around. I sold my car 4 months ago and have been trying to cancel the insurance ever since. I tried logging on to my ‘online account’ but they say the password is incorrect. Every time I put in an email address to reset, I get a message saying we have retrieved your details and you will receive an email shortly. Must have done this 50 times now! Then I tried putting in another email address which wasn’t linked to my account and got the same message!!! There’s no email address to cancel on their website and when you call you’re on hold for hours before the line then goes dead. I’m starting to think these people are scammers and they won’t let you contact them to cancel a policy. I’ve now cancelled my direct debit with them and we’ll see where that gets me. BE VERY WARY OF THIS COMPANY”

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Posted 8 months ago

We are sorry to hear you are unhappy with the service received. There currently aren't any technical issues with the online portal so this is something we need look into for you. A representative can do this over the phone, as well as cancel your policy for you. You will on occasion need to wait to get through to one of our agents but, our wait times are not as described. May I check the number you are calling? Our Customer Service number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have Live Chat and social media messaging options. Regards, Holly

Posted 8 months ago

“Good value for money,easy to complete the forms,very pleased with out come..”

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Posted 8 months ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 8 months ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 8 months ago

We're sorry to hear you are unhappy and are experiencing communication issues. Thank you for bringing this to our attention. When a policy is taken out, you are sent a welcome email which contains your policy documents and certificate of insurance. We are sorry if you have not received this, that is unusual. You can email us but it is not the quickest method of communication with us as the emails are answered in date order. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have a Live Chat social media messaging option. If you would like to email us with your information, we can take a look into this for you. I will send you contact information. Regards, Holly

Posted 8 months ago

“Best price around, after LV more than doubled my premium, and that’s with 10+ years claim free. Happy days 😄😃🤪”

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Posted 8 months ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Posted 8 months ago

“Best price around, after LV more than doubled my premium, and that’s with 10+ years claim free. Happy days 😄😃🤪”

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Posted 8 months ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Posted 8 months ago

“Spoke to the agent called Chris ( from Swindon ) and he was first class . Very efficient, helpful, straight forward, clear and knowledgeable which was a refreshing change from my current/ previous insurance provider ( who over the many years I’ve been with them have offered extremely poor customer service which made me dread my renewals but were very competitively priced ) so it was great to get the service and the good price together.”

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Posted 8 months ago

Thank you for your kind words - we’re glad your experience with Chris has been great. We look forward to continuing to provide you with this level of service.

Posted 8 months ago

“Easy to use”

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Posted 9 months ago

Hi Heather, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 9 months ago

“Not happy at all with the service. Would not listen to any representations l made so I cancelled my policy. Will not use again.”

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Posted 9 months ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your policy number, full address and date of birth to reviews@igo4.com, we’ll be happy to answer any questions you have. Many thanks, Angela

Posted 9 months ago

“Done really quick online”

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Posted 9 months ago

Hello, Thank you for your review. Kind regards, Holly

Posted 9 months ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 9 months ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 9 months ago

“Professional and wonderful Staff”

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Posted 9 months ago

Hello, Thank you for your review. Kind regards, Holly

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

iGO4 Reviews