iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful back end services. Spent 4 hours after cancellation of insurance without proper prior warning. Now reinstated. Should have to chase up someone else mistake.”

Helpful Report

Posted 6 years ago

Hi Cristian, We’d like to apologize for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 6 years ago

“We easy to navigate getting insured hassle free and straight forward”

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Posted 6 years ago

Hi Darren, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Cheers, Vicky.

Posted 6 years ago

“Insurance went up with no reason give”

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Posted 6 years ago

Hi Shawn, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 6 years ago

“satisfactory”

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Posted 6 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thanks, Vicky.

Posted 6 years ago

“My car insurance went up from £37 to £54 because my NCB wasn't in PDF format. This still hasn't been resolved!!”

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Posted 6 years ago

Hi Timothy, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 6 years ago

“great service all round”

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Posted 6 years ago

Hi Adrian, Thanks for leaving us such a nice feedback, we’re happy that you've loved the service at iGO4! Thanks, Vicky.

Posted 6 years ago

“The initial transfer from Churchill to iGo4 was simple and saved me over £200. The cover was identical. Let's hope if I have an accident iGo4 is as good as everything the rest of the process so far.”

Helpful Report

Posted 6 years ago

Hi Michelle, Thanks for taking the time to share your feedback,We’re glad to hear you’ve enjoyed your experience with iGO4 so far. Thanks, Vicky.

Posted 6 years ago

“Simple!”

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Posted 6 years ago

Hi Karen, Thanks for giving us such a great rating, we’re happy you've enjoyed the experience with iGO4 and it has been simple for you. Thanks Vicky

Posted 6 years ago

“I found them very quick and easy to use no fuss no hassle just simply what I wanted and done that easy.”

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Posted 6 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with IGO4 so far! Cheers, Vicky.

Posted 6 years ago

“The electronic upload system for documents is a shambles. I uploaded my documents 3 times, called to confirm that they had been received yet still had threatening letters stating that as the documents hadn’t been received I was in danger of my insurance being invalid. Even worse, iGO4 increased my insurance premiums due to “missing documents”after I had been assured over the telephone that everything was in oreder. Very poor!”

Helpful Report

Posted 6 years ago

Hi John, We do apologize for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Vicky.

Posted 6 years ago

“Quick & efficient, well priced”

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Posted 6 years ago

Hi Philip, Thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Thanks Vicky

Posted 6 years ago

“When quotes appear on gocompare, they need to show total cost by monthly payments not just the initial quote. The final difference between the pop up quote and final monthly payment total was 33% extra almost £100 difference.”

Helpful Report

Posted 6 years ago

Hi Kevin, Thanks for taking the time to leave us your feedback. In regards to the Quote found on GoCompare, this should match what is shown when it takes you through to our website. We have no say on how GoCompare display this. If you have not changed the payment type on GoCompare and it is displayed to make one full payment, and then go through to our website and choose to pay by monthly direct debits, this will look different as interest is added on monthly payment plans. However if you did change this to monthly payments on GoCompare this should show the same amount as on our website. Thanks Vicky

Posted 6 years ago

“I have had no need 2 make a claim so don’t no how they will act then. But 4 now. Good.”

Helpful Report

Posted 6 years ago

Hi Sharon, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Cheers, Vicky.

Posted 6 years ago

“Ease of taking out the insurance”

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Posted 6 years ago

Hi Janet. Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with iGO4 so far. If there is anything you feel we can do better for you, please let us know. Cheers, Vicky.

Posted 6 years ago

“Everything... customers servis, selling, advisors without knowledge about product which they try to sell...absolutely disaster... have to go court.. thanks!”

Helpful Report

Posted 6 years ago

Hi Krzysztof, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Vicky.

Posted 6 years ago

“Very good”

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Posted 6 years ago

Hi Kenneth, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks again, Vicky

Posted 6 years ago

“I insured my car with igo4. With no problems whatsoever. They were the best value for money on the web. The set up was easy. Completed by friendly staff. Small deposit. Direct debit. All completed over the phone with no problems. So far very happy. Will see what my quote is next year. If it decreases in price. Would hope to stay with same company. Many thanks.”

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Posted 6 years ago

Hi Mark, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Cheers, Vicky.

Posted 6 years ago

“Always very helpful overall a great service nothing to much trouble.”

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Posted 6 years ago

Hi Stephanie, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Cheers, Vicky

Posted 6 years ago

“Non responsive to emails and messages sent via website. Very poor customer service and communication. My issue still isnt resolved.”

Helpful Report

Posted 6 years ago

Hi Charlene, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Vicky.

Posted 6 years ago

“I am.happy with my cover. However I do not have any information on my breakdown cover it who to contact in the event I do break down. I have no contact information or a police number to confirm who I am so they can provide me with break down cover.”

Helpful Report

Posted 6 years ago

Hi Carl, Thank you for taking the time to leave us a review, we are glad you are happy with the cover we have provided. In regards to your breakdown cover, unfortunately as this is an optional extra this cover is provided by an external partner which is RAC breakdown, we are unable to provide documents for this. However if you would like to go onto our website and the existing customer section, there is an option on there for policy wording in here you can find the details for all the optional extras including breakdown cover. Here is the link: http://www.igo4.com/full-policy-wording/ If you do need to use your breakdown cover you can call the RAC on 0330 159 0251, if you provide them your policy details they will be able to assist. I hope this helps. Thanks again, Vicky

Posted 6 years ago

iGO4 is rated 4.1 based on 1,366 reviews