iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and friendly.”

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Posted 3 years ago

Hi, we’re so glad you’ve enjoyed your experience with iGO4 and feel we’ve provided a great product and service for you. Thanks for the feedback! Many Thanks, Kathryn.

Posted 3 years ago

“Quick and easy to use”

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Posted 3 years ago

Hi, Thanks for your kind review. We appreciate you taking the time to leave it. Kind regards, Dylan

Posted 3 years ago

“Very good quality service”

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Posted 3 years ago

Hi Adam, we’re so glad you’ve enjoyed the experience you have had with iGO4. Thanks for taking the time to give us your feedback – it’s very much appreciated. Many Thanks, Kathryn.

Posted 3 years ago

“Shocking company never use again”

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Posted 3 years ago

Hi, we’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 3 years ago

“Very straight forward, once deposit was paid and monthly instalments set up, paperwork was sent through quickly and was all completed in less than half hour. Brilliant.”

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Posted 3 years ago

Hi Michelle, Thanks for your kind review, We appreciate you taking the time to leave us a review and share your experience. Kind regards, Dylan

Posted 3 years ago

“great service quick effecient and know there stuff”

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Posted 3 years ago

Hi Michael, Thanks for your kind review, we appreciate the feedback and the time you take to leave it for us! Regards, Dylan

Posted 3 years ago

“Brilliant on the phone very helpful”

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Posted 3 years ago

Hi Thomas, Thanks for your kind review, our customer facing agents will be thrilled to hear this feedback! Regards, Dylan

Posted 3 years ago

“The insurance was easy to sort out, there was a section to upload the documents from me which was easy to use.”

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Posted 3 years ago

Hi, Thanks for your kind review and we appreciate you taking the time to share your experience. Kind regards, Dylan

Posted 3 years ago

“The Lady I spoke with sorted out the problem with my payment had not fully gone through for my car insurance and calmly explained what she was going to do etc. I was impressed with her professionalism. I had to ask if I could write a review on her performance. Don't loose her IGO4. She is a credit to your company”

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Posted 3 years ago

Morning, Many thanks for leaving such a kind review, we really appreciate the feedback. It is lovely to hear about your experience with one of our agents. Thanks again, Holly

Posted 3 years ago

“Never heard of igo4 but has been amazing with me”

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Posted 3 years ago

Hi Lee, thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4 so far! Many Thanks, Kathryn.

Posted 3 years ago

“Quick and easy service”

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Posted 3 years ago

Hi Alicia, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 3 years ago

“Really impressed with policy cost, set up and speed of confirmations/documents”

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Posted 3 years ago

Hi Michelle, thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Cheers, Kathryn.

Posted 3 years ago

“I filled in the questionnaire truthfully. They are saying a question was wrong and I need to pay more.”

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Posted 3 years ago

Hi, thank you for taking you time to leave your feedback. We state in our terms and conditions that we will verify the information you have provided and your driving history. Any previous claims are logged on the Claims Underwriting Exchange by the insurer who handled the claim. If the information you have provided does not match the database we will amend the policy details accordingly. We can see you have now cancelled your policy and a full refund will be returned to the card on you used to pay for the policy within 3-5 working days We do appreciate your review and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Great all round”

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Posted 3 years ago

Hi, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 3 years ago

“After someone crashed into me, I rang igo4 and was passed around, no one actually wanted to help me. Not down to them apparently! No communication at all unless I chase everything up. Will never use again. Really a big let down. Would have been a lot less stressful had they have helped me. DISAPPOINTED”

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Posted 3 years ago

Hi, we're sorry to hear this. iGO4 are a broker, we administer policies on behalf of a panel of underwriters. The underwriters handle any claims made during the policy term and should keep our customer's updated with the status of the claim. We would like to investigate this matter further for you. Please send in a private response, with your policy details and we'll look into this matter for you. Many Thanks, Kathryn.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi, Thanks for your kind review! We appreciate you taking the time out to leave your feedback for us. Regards, Dylan

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Many thanks for leaving a review, we really appreciate it! Many thanks, Holly

Posted 3 years ago

“After paying for a new policy my premium was amended and increased by 20% on the first day. Check the small print!!!!”

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Posted 3 years ago

Hi Andy We are sorry to hear you are unhappy with the policy. We would like to look into this for you, if you could email us your details privately? Many thanks, Holly

Posted 3 years ago

“Very nice service,very helpful and nice people. 5stars .”

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Posted 3 years ago

Hi Radoslaw Thank you for your kind review, we are pleased to hear you are happy with the service provided! Many thanks, Holly

Posted 3 years ago

“Great price compared to my previous insurer”

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Posted 3 years ago

Hi Thomas Thank you for your review, we really appreciate it! Many thanks, Holly

Posted 3 years ago

iGO4 is rated 4.1 based on 1,366 reviews