iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Ok good bye 1”

Helpful Report

Posted 4 years ago

Hi Vasanthakumaran, thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn.

Posted 4 years ago

“Cheapest Quote very easy online application Happy with the service received.”

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Posted 4 years ago

Hi Jed, thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 4 years ago

“Very reasonable price and professional customer service.”

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Posted 4 years ago

Hi, thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Dave, thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn.

Posted 4 years ago

“Excellent online service and cheap too”

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Posted 4 years ago

Hi, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 4 years ago

“Good price Quick and easy quote to policy”

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Posted 4 years ago

Hi, thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 4 years ago

Hi, thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn.

Posted 4 years ago

“Very quick and easy to make an account. Very reasonable and fair prices to get you on the road as soon as possible fantastic customer service. Great service all round 👏👏”

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Posted 4 years ago

Hi Kurt, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“dont use make changes to your policy without consent then charge £300 for privilege”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Easy and straight forward to apply,and keep you up to date,in time,I will be considering making a 5star.”

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Posted 4 years ago

Hi Ray, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“Good service and good price .”

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Posted 4 years ago

Hi, Thanks for your kind words! we appreciate your review! Regards, Dylan

Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

Hi Olumide, Thanks for your great review, We appreciate your feedback! Regards, Dylan

Posted 4 years ago

“Very quick, no hassle and competitive price.”

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Posted 4 years ago

Hi Sara, Thanks for your great review, that is exactly what we want our new customers journey to be and we are delighted that in this case... it has! Kind regards, Dylan

Posted 4 years ago

“2 quotes, 2 days apart ended up £50 more expensive on second quote but refused to honour previous quote”

Helpful Report

Posted 4 years ago

Hi, Sorry to see this is how you feel, Regarding our insurance, like most other companies we operate on a live market so this means every time we run a quote it could potentially change the price, when running quotes for different days you also get different prices as it is a live market. Unfortunately there is nothing that can be done about this. Kind regards, Dylan

Posted 4 years ago

“Called the renewal team about my policy and asked for best price for my renewal, after doing a quick search and getting a quote from IGO4 which was £80.00 cheaper as a new policy. The renewal team guy, said there was nothing he could do and I'd obviously be better going for the other quote. Even after I told him that the quote was from IGO4, he just wasn't bothered and so I cancelled my policy at the end of its term, or at least thats what I thought. I took out the new policy straight away. Only to find 2 weeks later that the original policy had not been cancelled and had cost me money. Am I legally allowed to have two active insurance policies on the same car? Whats worse is it was two active policies with the same company , IGO4 I am just concerned now that if they don't listen around renewal time are they going to listen if I have to claim?”

Helpful Report

Posted 4 years ago

Hi Mark, We are really sorry to hear this. That policy should have been closed down on that first call you had. Regarding your prices for the renewal, there is a magnitude of things that could result in it changing the price such as very miniscule changes in your quote information, and the fact that the live market that insurers work on is very volatile. If you do have any concerns or queries please drop us an email at reviews@igo4.com and we can look into this for you. Regards, Dylan

Posted 4 years ago

“IGO4 insurance is more modern in terms Of paper work and dealing with younger clients. There prices seems reasonable considering to the other providers. I highly recommend them to anyone reading this. We seem to go for those established insurance instead of giving chances to those starting up( I would like to see insurances regulated like energy companies because most of them just take advantage to good drivers.)”

Helpful Report

Posted 4 years ago

Hi Erics, Thank you for choosing iGO4 and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Many Thanks, Kathryn.

Posted 4 years ago

“Good price Quick and easy quote to policy”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“Terrible terrible service and I will be contacting the ombudsman. Stay clear of this shambles of a place.”

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Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you and raise a complaint on your behalf. If you could send us a private response with your policy details we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“Good price Quick and easy quote to policy”

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Posted 4 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 4 years ago

“The customer service is basically dead. The agents one speak to lack uniformity of information. Each of them has their own understanding of the same business and you are forcibly made to pay money that you should not be playing due to threats of cancelling your insurance. They don’t make notes for information discussed hence every call becomes a new call.”

Helpful Report

Posted 4 years ago

Hi Aram, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, we’ll investigate this further. Thanks, Kathryn.

Posted 4 years ago

“very efficient!”

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Posted 4 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn.

Posted 4 years ago

iGO4 is rated 4.1 based on 1,366 reviews