iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,394 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still some room for more, I've got a issue to sort out yet. I hope all goes well.”

Helpful Report

Posted 4 years ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details to, reviews@igo4.com, we can answer any queries you have. Thanks, Jamie

Posted 4 years ago

“There was a lot of messing around with documents I've never had before”

Helpful Report

Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Jamie

Posted 4 years ago

“I Had a helpful agent who set up my insurance. I wasn't impressed that my premium increased, by £14 and excluded breakdown cover, because my job title changed from care worker to support worker! They're pretty much the same jobroles. Bizarre!”

Helpful Report

Posted 4 years ago

Hi Gemma, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Jamie

Posted 4 years ago

“I chose iGO4 based upon a competitive quote. Initial impressions are positive, but the process to upload documentation could be improved. It isn't clear that both sides of the driving licence photocard need to be submitted. Also, evidencing previous no claims discount was painful: the 'statement of fact' received from my previous insurer (and the only document detailing my NCD) wasn't deemed to be sufficient and required a long phone call to iGO4 resolve the issue. I thought that insurers had an industry-standard way of sharing this information?”

Helpful Report

Posted 4 years ago

Hi Andrew, Thanks for the rating, we appreciate all feedback to help us improve our service. Regards, Jamie

Posted 4 years ago

“Before checking my financial situation and me even signing for the insurance, this company had already taken my first instalment payment. I found this rather unsettling”

Helpful Report

Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. thanks, Jamie

Posted 4 years ago

“They got confused when I reinstated my policy by starting again rather than renewing. I needed to renew early as I was going to be abroad.”

Helpful Report

Posted 4 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“1st time using iGO4, so we'll wait and see.”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know at reviews@igo4.com. Thanks, Kathryn.

Posted 5 years ago

“Unable to set up portal”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@igo4.com, we can look into this for you. Thank you, Dylan

Posted 5 years ago

“Was Ok until I added my husband to the policy then you took my entitled to drive any car away from me”

Helpful Report

Posted 5 years ago

Hi Michelle, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 5 years ago

“I forwarded my Proof of No Claims from my previous insurers, eSure, to iGO4 but that wasn't enough. I emailed eSure and they sent my a headed and logo-ed jpeg. That wasn't enough either. I called eSure, which was odd because all my dealings with eSure had thus far been online. They gave me a number to give to iGO4, for iGO4 to call, to verify my no-claims bonus. I calked iGO4 and gave them the information. I was told that they didn't have the facility to contact eSure. I said there's nothing else I can do. They said they'd see what they could do. I then get an email telling me my no-claims is verified but because I gave them false information (which I hadn't done. I had passed on two emails from eSure both showing I had four years no-claims but iGO4 said I'd told them I had 5) that my premium would go up by several £'s a month but I was also going to receive a 'Change made during the contract' fee of £35. I called them back and said that was ridiculous and that I wasnted my deposit back as I was cancelling the policy. (You do get 14 days to change your mind but this didn't seem to register). I was told I would only get £18 back from my £155.32 deposit. I politely told the chap to......ignore my cancellation but to put me through to his supervisor. He said he could, as a gesture of goodwill, remove the 'change during contract fee' but that my policy would still cost me a several £'s more due to the 'clerical error' as he now put it. I have learned my lesson. Never again will I go with the least expensive insurer unless that is a reputable and well known company. If they had given me back my full deposit I would not be a customer of theirs anymore. Beware !”

Helpful Report

Posted 6 years ago

“Great price, lowest by far and had the smallest excess however their customer service is not great. Not sure if the guy I was talking to was having a bad day but he was very confused with what was happening & it took a while to get my quote from Compare the Market & then proceed to purchase the quote. Finally, however, it all went through & I've now been insured with them for a couple of weeks. Overall I am satisfied, but I've deducted two stars because of my experience with the call center.”

Helpful Report

Posted 6 years ago

Hi Harrison, Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“🙏”

Helpful Report

Posted 6 years ago

Hi Jade, Thanks for the review, if there is anything you feel we can do better please let us know. Thanks, Vicky.

Posted 6 years ago

“I changed cars from a Peugeot 1007 to a Ford Mondeo and my insurance jumped 200 pounds but as I am tied into a contract with yourself I have to stay where I could get a new policy else where for half the price any other company I have delt with was a £20 - £35 change over admin fee I feel that is a bit much . And another thing you can't submit this review review with less than a 3 star what is the point in asking people for there score and dictating what the minimum score I can leave seems petty don't ask people to give a review if you don't want there truthful answer I was going to leave a 2 star Regards Daniel Cochrane”

Helpful Report

Posted 6 years ago

Hi Daniel, Thanks for taking the time to leave us a review, we are sorry to read how you feel about the experience. When changing details on your policy this can effect the risk it is to insurer and in short can change the price of the insurance. Thank you for making us aware of the issue with the rating choice, unfortunately this is not something we control and it should allow you to choose between 1 and 5 stars, we will raise this with reviews.co.uk to look into. If you want to discuss the details of your policy more, you can send us a private response and we would be happy to answer any questions you have. Thanks, Vicky

Posted 6 years ago

“na”

Helpful Report

Posted 6 years ago

Hi Somasuntharam, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Vicky.

Posted 6 years ago

“When quotes appear on gocompare, they need to show total cost by monthly payments not just the initial quote. The final difference between the pop up quote and final monthly payment total was 33% extra almost £100 difference.”

Helpful Report

Posted 6 years ago

Hi Kevin, Thanks for taking the time to leave us your feedback. In regards to the Quote found on GoCompare, this should match what is shown when it takes you through to our website. We have no say on how GoCompare display this. If you have not changed the payment type on GoCompare and it is displayed to make one full payment, and then go through to our website and choose to pay by monthly direct debits, this will look different as interest is added on monthly payment plans. However if you did change this to monthly payments on GoCompare this should show the same amount as on our website. Thanks Vicky

Posted 6 years ago

“I am.happy with my cover. However I do not have any information on my breakdown cover it who to contact in the event I do break down. I have no contact information or a police number to confirm who I am so they can provide me with break down cover.”

Helpful Report

Posted 6 years ago

Hi Carl, Thank you for taking the time to leave us a review, we are glad you are happy with the cover we have provided. In regards to your breakdown cover, unfortunately as this is an optional extra this cover is provided by an external partner which is RAC breakdown, we are unable to provide documents for this. However if you would like to go onto our website and the existing customer section, there is an option on there for policy wording in here you can find the details for all the optional extras including breakdown cover. Here is the link: http://www.igo4.com/full-policy-wording/ If you do need to use your breakdown cover you can call the RAC on 0330 159 0251, if you provide them your policy details they will be able to assist. I hope this helps. Thanks again, Vicky

Posted 6 years ago

“Coul arsk I changed my address on to 39 Belmont grove bedhampton havant po93pt has it gone threw ok please”

Helpful Report

Posted 6 years ago

Hi Mark, thanks for taking the time to leave us a review, if you feel we can do anything better please let us know. In regards to your question, if you could send us a private response with your details such as full name, date of birth and vehicle reg we can have a look into this for you. Thanks, Vicky.

Posted 6 years ago

“Nothing spectacular to report needed insurance come out the cheapest so I bought simple as that”

Helpful Report

Posted 7 years ago

Hi Baljinder, Thanks for your feedback - glad to hear you’ve enjoyed your experience with IGO4 so far. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 7 years ago

“expensive and claim free driving on other policies not accepted for a first years N.C.D.”

Helpful Report

Posted 7 years ago

Hi Mark, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thanks Vicky

Posted 7 years ago

“I phoned them up to change my insurance cos I get a now car and there was not much help on the phone”

Helpful Report

(Car Insurance) - Posted 8 years ago

iGO4 is rated 4.1 based on 1,394 reviews