iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,394 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay well away”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave a review. If there is anything we can do to help, please email reviews@igo4.com with your policy details. Many thanks, Lauren

Posted 1 year ago

“Phone lines keep sending you to different numbers that just cut you off. Prefer to talk to a person because some things can't be changed. Plus you gave me a quote and then charged £20 more than the quote.”

Helpful Report

Posted 1 year ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details to reviews@igo4.com and we can look into this for you. Just to confirm the best contact number for us is 01733 308 235. Alternatively you can contact us on live chat via social media. Kind regards, Angela

Posted 1 year ago

“Can never speak to anyone”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service provided. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday and 09:00 -13:00 Saturday but Closed Sunday. You can also message us on social media or contact us via Live Chat. Many thanks, Holly

Posted 1 year ago

“Your website is very poor and unhelpful. Questions are set and are repeated all the time, does not give any options. Long waits on the phone”

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Posted 1 year ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. We’d like to learn more about your specific situation. If you could send us a private response with your details to reviews@igo4.com it would be greatly appreciated. Many thanks, Angela

Posted 1 year ago

“Never pick up there phone quick enough to take my cash very angry”

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Posted 1 year ago

“Had a year ,no claim ,at £320 full comp, good price (46 yrs driver).this year £977 ...went to compare the market ,= Hastings direct.=£530...simples”

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Posted 1 year ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 1 year ago

“I interested in iGo4”

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Posted 1 year ago

Hi, Thanks for the rating: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 1 year ago

“I interested in iGo4”

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Posted 1 year ago

Hi, Thanks for the rating: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 1 year ago

“Rude and unbelievably arrogant , First time i called the company about a car accident . noy even a claim but just to report an accident because the 3rd party will be taking care of the accident . as soon as i got through the the person he immedatly stated i was shouting , and i explained that i was not angry or shouting or being upset ... line dead .. So poor !!!!! dont bother with people .”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. Please call our claims department for regular updates and communication, they will also be able to log a formal complaint on your behalf. Many Thanks, Kathryn

Posted 2 years ago

“Poor service my courtesy car they not send on time, i have 3 days to wait for my courtesy and to hassle for me because have no car to use after my car i send it to your approve repair shop. One of the S and G STAFF A rude to talk to… pls kinldy review the if recorded, that was march 8, 2023. @1640hrs Thanks”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service you received. We at iGO4, act as your broker and we administer to the daily running of your policy. As soon as a claim is made, your insurer will step in and deal with that incident. We would strongly suggest you speak to your insurer to log a complaint regarding the courtesy car delay and service received. Upon registering your complaint, your insurer will have to investigate and get back to you. We would however, like to remind you that courtesy car is subject to availability and this may be the cause for the delay. Many thanks, Holly

Posted 2 years ago

“Will you pick up your phone and speak to me?? I spoke to someone earlier and she cut me off. I'm fed up being on the phone to you lot, your customer care leaves a hell of a lot to be desired 🤬”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you for taking the time out to leave us a review. I am sorry to hear you have not received good service. Please email reviews@igo4.com with your policy details and we will arrange a call back for you. Many thanks, Lauren

Posted 2 years ago

“I'm Dyslexic, this company will only correspond via email they do NOT abide by the disability and discrimination act .”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service provided. We do mainly communicate via email with our customers however, there are other ways to speak to us. You can message us on social media or call us. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and Closed Sunday. Please do not hesitate to call us, we will be happy to help. Many thanks, Holly

Posted 2 years ago

“iG04 have given my name to debt collectors for payment of a car insurance policy that was started 4 days after I had moved permanently to an EU country. I had telephoned them previously to advise them of this. IG04 told me I was lying and said I had to pay for a year’s insurance of a car which is insured in the EU and has a different number plate. Any advisor I have managed to talk to just intimates that I am a liar. Over 18 months later I am still receiving threats from debt collectors. I have contacted the company by live chat, email and telephone but they just insist that I have to pay for a year’s insurance on a car that is in the EU with a different number plate. Their ref: 6809487/001”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service you have received. To explain, we sent your renewal invite confirming the policy would be automatically renew if we did not hear from you. As we did not hear from you, the policy renewed. You contacted us after the renewal, stating you did not require the insurance. The policy was cancelled and as such, you were charged for time on cover and a cancellation fee resulting in an outstanding balance to pay. We logged a complaint for you and a complaints representative investigated and concluded the outstanding balance was payable as you had not contacted us to stop the policy from renewing. The letter sent to you from our complaints department, advises you how to contact the Financial Service Ombudsman, if you are not happy with the outcome. We apologise for any stress caused and we appreciate your feedback. Many thanks, Holly

Posted 2 years ago

“Warning! Please do not use this company. Read the positive reviews and you will quickly see they are ALL from new customers who have successfully applied for insurance and got a great price! Me too! I could easily sign up and I got an almost 'too goog to be true' price. Well... guess what... it was too good to be true. If you ever need to make a claim from this company, well good luck! I paid extra for the emergency cover but when we were burgled the 24 hour line was answered by a generic phone answerinf service who tried to redirect me to igo4. Unfortunately iGo4 were closed and I go the out of hours answer phone. Eventually, hours later, someone did answer and they redirected be to the companies underwriters. They then directed me once more to another company based in Belgium who had no idea who I was and directed me back to the 24 hour helkp line. I would go as far as to say this company is deliberately designed as to make it too difficult for anyone to actually make any sort of claim. I was a customer 2 years ago now and Im still upset enough to write reviews 2 years later because I hate to see more and more customers signing up. Please keep AWAY.”

Helpful Report

Posted 2 years ago

Hi Lee, We would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. iGO4 are a broker and we administer policies on behalf of a panel of underwriters, when it comes to claims the underwriters are the ones who handle claims customers may make on their policy. We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, to reviews@igo4.com, we can discuss this further with you. Many Thanks, Kathryn.

Posted 2 years ago

“Worst insurance Company A car crashed into me i was not in the car at the time I do have video evidence of the crash insurance company I’ve said it is something I will have to deal with myself I will have to claim against myself as they will not provide the drivers details that is up for me to do so they say the police will not give me the details so I have now found the drivers details and there still not helping me out I have a disabled person that can no longer use this car And they’re saying I may not get a courtesy car even though I paid extra for this when taking policy out disgrace 20 years of driving with no claim this is the first time I’ve ever made a claim”

Helpful Report

Posted 2 years ago

Hi Louise, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details to reviews@igo4.com, we will be happy to investigate further. Thanks, Angela

Posted 2 years ago

“Been trying to phone for 3 days now still no joy”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@igo4.com and we’ll be able to investigate. Thanks, Kathryn.

Posted 2 years ago

“I have dealt with loads of customer services over my many years and yours is without doubt the worst i have ever known. You ignore e-mails sent to causing untold problems.I would never use you again and if asked would say go elsewhere for your insurance j.skeldon”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

“This company is an absolute joke.. do not give them your bank details”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy. We would like to know why you feel this way? We do appreciate your feedback. Many thanks, Holly

Posted 2 years ago

“Lady on phone was rude and lied to me”

Helpful Report

Posted 2 years ago

Hi Clint, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 2 years ago

“Quick and easy to do but after that it’s down hill, I have tried to get advice about the online portal but the customer service is none Existent as no body replies to messages, either email or message.”

Helpful Report

Posted 2 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

iGO4 is rated 4.1 based on 1,394 reviews