iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service, found far cheaper price was able to switch at ease.”

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Posted 4 years ago

Hi Mark, Thank you for choosing iGo4 and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Kathryn.

Posted 4 years ago

“They got confused when I reinstated my policy by starting again rather than renewing. I needed to renew early as I was going to be abroad.”

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Posted 4 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Very easy to set up also very helpful staff on the phone, we wasn’t hanging on for 45 minutes 3 minutes and all done. Yes I would highly recommend this company”

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Posted 4 years ago

Hi Mark, We’re so glad you’ve enjoyed your experience with iGo4 and feel we’ve provided a great product and service for you. Thanks for the feedback! Thanks, Kathryn.

Posted 4 years ago

“Very easy to use and set up”

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Posted 4 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 4 years ago

“Excellent.... Few minutes on line and all sorted 👍”

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Posted 4 years ago

Hi Anthony, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 4 years ago

“Just met all my needs”

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Posted 4 years ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Thanks, Kathryn.

Posted 4 years ago

“Bad customer service, cost me £30 because they couldn't set up a new direct debit properly then admitted it and wouldn't refund.”

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Posted 4 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 4 years ago

“Not very good and giving out information”

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Posted 4 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 4 years ago

“Failure to be contactable during these tough times but they still managed to cancel my policy over a discrepancy that was not my own, Customer service poor and if they are not contactable they should not be cancelling a policy which is not for a correct reason and incurs a cost to the customer”

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Posted 4 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn

Posted 4 years ago

“Great price,simple and straightforward,even refunded me after checking my details.Will definitely try them again.”

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Posted 4 years ago

Hi Johnny, Thank you for your kind words - we’re glad your experience with iGo4 has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 4 years ago

“Not very good”

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Posted 4 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 4 years ago

“Took out insurance and at the beginning I wanted to up grade my AA COVER the system in place would not let me, after emails back and forth I gave up.”

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Posted 4 years ago

Hi Ann, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“Based on the coronavirus outbreak. 0. This virus is testing all company’s morals and policy’s, some go above and beyond, most cower and offer no help.”

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Posted 4 years ago

Hi Peter, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 4 years ago

“Cheapest price out there by far”

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Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn

Posted 4 years ago

“New customer, their very on the ball, answered all my questions great service”

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Posted 4 years ago

Hi Steve, Thank you for your kind words - we’re glad your experience with iGo4 has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn

Posted 4 years ago

“Outstanding and quick Hassle free”

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Posted 4 years ago

Hi Tony, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Regards, Dylan

Posted 4 years ago

“Cheap and easy in to apply for am happy with what I got”

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Posted 4 years ago

Hi Chris, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Regards, Dylan

Posted 4 years ago

“Great service quick response and easy to use”

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Posted 4 years ago

Hi JC, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Regards, Dylan

Posted 4 years ago

“Had a no fault accident, third party took full responsibility, vehicle was written off, I didn't need the insurance anymore because I no longer had the car yet these robbers still wanted me to continue paying them, clear case of typical insurance mis selling. So I said no, and decided to cancel the insurance and for such a genuine reason beyond my control they decided to slam on all these charges out of nowhere, £65 cancellation fee, £60 other charges! What a load of daylight robbers. I cancelled because they wrote off the vehicle, I didn't have it anymore, honestly HOW GENUINE CAN IT GET?? So i'm going to give them a running for their money, well, for actually robbing me. To make matters worse, they issued a proof of no claims with incorrect claims information, how subjective and unprofessional. I am taking my case to Financial Ombudsmmen and FCA, hopefully it will finally be decided in court. These robbers need some education on "fair charges" policies. BUY INSURANCE FROM THEM AT YOUR OWN RISK !! I had the worst experience of my life and i've thrown them in the dust bin!”

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Posted 4 years ago

Hi Albert, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 4 years ago

“Having had difficulty the previous day and spending over 1 hour trying to speak to IG04 staff, i eventually got through to a very helpful staff member who managed to finalize my car Insurance policy. Thank you very much”

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Posted 4 years ago

Hi Stan, Thanks for such a great review. We work hard to offer the best service possible for our customers and the COVID-19 situation has made contacting us more difficult, so we’re very happy to see this reflected in your feedback that you was able to get this sorted! Kind regards, Dylan

Posted 4 years ago

iGO4 is rated 4.1 based on 1,366 reviews