iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,395 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am in my mid 40's and this is by far the worst experience I've ever had with an insurance company. I just called the customer serivces number and in typical fashion for iGO4 it took 18mins before the call was answered, and a further 2 mins to cancel the account. If in any doubt at all about this componany I suggest you call the customer support number (NOT the new customer number) and listen to the automated message. This is not a free call number and the first 2 mins are taken up by a message about T&Cs. This is before you even get to the 'press 1 for...' options. I believe this is deliberate in order to deter callers - afterall, iGO4 is not an insurer but rather a middle-man taking its fee and passing the work on to its underwriters.”

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Posted 3 years ago

Hi Lee, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details to reviews@igo4.com. Many Thanks, Sarah.

Posted 3 years ago

“Terrible company! DO NOT USE Took out Car Insurance with them for the year , then after the year was up went elsewhere for insurance for half the price. 2 weeks later, they sent me an email to say I owed a cancellation fee!!! I only took a yearly policy and told them on email I was leaving beforehand. The demanded to know who I was insured with and wanted proof. I sent a screen shot of my new policy but it wasn’t enough. They wanted the pdf certificate. They never said this on email just deceived to charge me without any notice. The customer service is terrible and there is no manager to speak to when requested. Instead they advise of 24hr call back. I work for a water company that has 8million customers but yet customers still get a call back within 90mins!! Shocking to say the least. Please stay well clear of them”

Helpful Report

Posted 3 years ago

Hi, thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. With regards to the renewal, we advise in the renewal invitation we issue up to 21 days before the renewal, that the policy will automatically renew unless we are told otherwise. This is to ensure our customer's are not driving without insurance which is a criminal offence. I can see one of our managers has been notified of your dissatisfaction and they will be in contact within the next 48 hours. Thanks, Kathryn.

Posted 3 years ago

“This is the worst company I have ever used, I've uploaded my documents three times, I can even quote the date and time sent, twice I've signed and returned my credit agreement, when I call it's a run around trying to get through then I'm told to leave a message, when I do get through it's as if it's a call centre in India so there's a delay, and then they tell me to call back later, I've now been told my insurance is going to be cancelled, is there an ombudsman I can approach about this, now they want to charge me a cancellation fee, please do not use this company, I really cant empathize just how much of a bad company this is”

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Posted 3 years ago

Hi, thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously and we would like to look into this further for you. Thanks, Kathryn.

Posted 3 years ago

“Cancelled insurance after not replying to my emails. Wanted a photograph of my driving license that is having its address changed - NOT TOLD THIS BEFORE SIGNING UP. Customer service was DISGUSTINGLY RUDE and couldn’t even access documents. Couldn’t state where it legally said this.”

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Posted 3 years ago

“Wont take payments other than over the phone and they declined 20x !! Most different accounts different banks different card holders?? How on earth is this happening. Something cant be right.”

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Posted 3 years ago

Hi Steff We are sorry to hear you are unhappy. We are not sure what you are referring to. We accept payment over the phone and on our website. In some cases, a payment may not be successful and this will be because of insufficient funds or, because the bank has prevented the payment coming through as a fraud prevention measure. Many thanks, Holly

Posted 3 years ago

“Shocking service. Took a double payment off me and have not returned it. I called them twice and got a bag of excuses on both occasions after being put on hold for 30 mins. It's now been 2 weeks and still no refund. Avoid this company if you can they are absolutely terrible I will be switching as soon as I get my money back (if).”

Helpful Report

Posted 3 years ago

Hi James We are sincerely sorry about this. We would like to investigate this further for you. Please you could send us your information privately? Many thanks, Holly

Posted 3 years ago

“I made the payment 4 days ago and it has not been activated yet .stil red . how long do I have to wait for green to appear in the system”

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Posted 4 years ago

Hi We are sorry for any frustrations caused. We are not sure what you are referring to. If you could email us your information privately, we would be happy to look into this for you. Many thanks, Holly

Posted 4 years ago

“AVOID AVOID AVOID .WORST INSURANCE COMPLAINT IVE EVER COME ACROSS..AND IVE BEEN DRIVING OVER 20 YEARS .HORRENDOUS CANCELLATION CHARGES .AWFUL CUSTOMER SERVICE! AVOID AT ALL COSTS !”

Helpful Report

Posted 4 years ago

Hi Tracy, we do apologise for your negative experience with us. All of our fees are stipulated within our terms and conditions, which we ask customer's to read and agree to when they set up a policy. These terms are also included as a link in all correspondence we send to customers. Thanks, Kathryn.

Posted 4 years ago

“Avoid this company at all cost they are robbing thieves. Was challenged on date I past my driving test was told by IGO4 it was incorrect which would cost me additional money. I got the quote through go compare, so I double checked and all my information with go compare it was 100% correct and genuine that I provided to the website. They also pulled me up on a incident back in 2018 where someone else drove into my car, at the time I wasn't in my vehicle. IGO4 charged me £225 + £25 on top of my yearly annual insurance even when I got written proof the incident was a non fault claim by myself from my previous car insurance wise driving. IGO4 refused to accept the full proff from wise driving insurance after I had spent 2 hours on the phone to obtain this information to clear up the £250 extra charge IGO4 slapped me with. This all happened after IGO4 had already taken £120 deposit for a policy I wish I didn't enter into. If you like getting robbed, large excessive headaches, mixed with hours of inconvenience to be given the run around this is the insurance company for you GOOD LUCK!!!”

Helpful Report

Posted 4 years ago

Hi Michael We are sorry to hear you are unhappy and we apologise for any stress and inconvenience caused. If you would like to provide us with your information, by privately emailing us, we would like to look into this for you. Many thanks, Holly

Posted 4 years ago

“Please be aware of sneaky cancellation charges you cannot get out of. My car was being sold, let the insurance auto-renew, then just 20 days later, my cancellation charges are: Insurance - £11 - No issues Extras - £50 - You have to pay the full year! Not what you've used Cancellation Fee - £65 - Is what it is Renewal Fee - £60 - for what? Total fee to cancel after 20 days - £186 Total premium for the year for the car insurance - £276! I suggest, don't sell your car if you've just renewed, write it off and let them pay you some insurance money out! Complaint has been filed, and financial ombudsman has been contacted”

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Posted 4 years ago

Hi, We are sorry to hear you feel this way. All of our cancellation fees are detailed in the policy T&Cs in your documentation. I can see you have filed a complaint and you should look to hear back from these soon. Kind regards, Dylan

Posted 4 years ago

“moronic, never before have I encountered such incompetence in a company”

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Posted 4 years ago

Hi, We would love to know more about your specific situation and look into this for you. Please email us and we can do this for you. Kind regards. Dylan

Posted 4 years ago

“Shocking company never use again”

Helpful Report

Posted 4 years ago

Hi, we’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 4 years ago

“I filled in the questionnaire truthfully. They are saying a question was wrong and I need to pay more.”

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Posted 4 years ago

Hi, thank you for taking you time to leave your feedback. We state in our terms and conditions that we will verify the information you have provided and your driving history. Any previous claims are logged on the Claims Underwriting Exchange by the insurer who handled the claim. If the information you have provided does not match the database we will amend the policy details accordingly. We can see you have now cancelled your policy and a full refund will be returned to the card on you used to pay for the policy within 3-5 working days We do appreciate your review and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“After someone crashed into me, I rang igo4 and was passed around, no one actually wanted to help me. Not down to them apparently! No communication at all unless I chase everything up. Will never use again. Really a big let down. Would have been a lot less stressful had they have helped me. DISAPPOINTED”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear this. iGO4 are a broker, we administer policies on behalf of a panel of underwriters. The underwriters handle any claims made during the policy term and should keep our customer's updated with the status of the claim. We would like to investigate this matter further for you. Please send in a private response, with your policy details and we'll look into this matter for you. Many Thanks, Kathryn.

Posted 4 years ago

“After paying for a new policy my premium was amended and increased by 20% on the first day. Check the small print!!!!”

Helpful Report

Posted 4 years ago

Hi Andy We are sorry to hear you are unhappy with the policy. We would like to look into this for you, if you could email us your details privately? Many thanks, Holly

Posted 4 years ago

“I have been treated absolutely awfully. You cancelled my car insurance all because you did not receive the back of my driving licence, which you never stipulated. I sent you the docs I.e. no Claims and driving licence but you then bombarded me saying you had not received the docs when you had. You should have made the driving licence stuff obvious from the outset. Your inhumanity shocks me greatly. When I tried to explain the confusion, the lovely assistant told me that the company would be unwilling to reinstate. Appalling customer care and now you are judging me a fee for cancelling. You should be ashamed of yourselves. The type of impersonal company that wants to cut out a”

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Posted 4 years ago

Hi Zuhrah We are sorry to hear you are unhappy with the service you received. We would like to look into this further for you, if you could email us your details privately? Many thanks, Holly

Posted 4 years ago

“A right bunch of money grabbing shysters. Due to the inability to grasp the fact that they should not be charging additional admin fees to change a policy which was not yet in force and providing extreme difficulty in speaking to their customer service department I decided to cancel my intended policy. With no warning they intend to charge me admin fees of £85. They are a disgrace and should not be trusted. A total disgrace to the insurance world of which I was once part. I advise anyone out there to avoid this shady company.”

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Posted 4 years ago

Hi Tony, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 4 years ago

“Two payments taken, I’ve called customer service and quite rude and abrupt with me, advising only one payment has been taken but it’s clear on my bank statement and I cannot speak with finance until Monday. Really disappointing customer service”

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Posted 4 years ago

Hi Sarah, we’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn

Posted 4 years ago

“You don’t make it clear we are entering into a credit agreement rather then just paying u for car insurance - good job I checked the contract, I have cancelled my policy and got a refund”

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Posted 4 years ago

Hi Nat We are sorry to hear you are unhappy. We use a third party finance provider called Close Brothers Premium Finance. As we and Close Brothers Premium Finance are both regulated bodies, we have an obligation to inform you about the use of a third party finance provider before you take out insurance with us. You are also asked to provide you consent, if you are happy with this arrangement, before accepting the quote. We apologise if you feel this was not made clear enough and we will take this feedback onboard. Many thanks, Holly

Posted 4 years ago

“They can not even supply with a telephone number or email address, they have renew my insurance add extra £623.00 and they send a letter but is no contact information to cancel policy with them next is my deposit been lost i have been last 3 day try to contact them”

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Posted 4 years ago

Hi Pedro, We are sorry to hear this. Could you email us and we can look into this for you? I will send you contact information privately. Many thanks, Holly

Posted 4 years ago

iGO4 is rated 4.1 based on 1,395 reviews