iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,387 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I will never insure any of my vehicles with iGO4 again... After relatively quickly getting through to someone, (which is why i've left a star) with a 'couldn't care less' approach i explained i need to cancel my policy, after repeating my details 5-6 times, then having to repeat it all again 'in order' because she was just following the script. I was expecting a small cancellation fee as is usually the case, only to be told if i want to cancel they'll mug me of £75! In 20 odd years of driving i've never known a cancellation fee so high! (Usually £30-35 i've paid in the past if i've sold a car half way through a policy).. And on occasions I've not had to pay a fee at all. So for now i'll remain their customer, but never ever again..”

Helpful Report

Posted 6 years ago

Hi Wayne, We're sorry to read this, the cancellation charge is advised in our terms and conditions which you are able to access prior to purchasing the insurance. If you would like to discuss this further and the service you have received please send us a private reply with your details. Thanks, Vicky.

Posted 6 years ago

“Had a few issues/discrepancies which were investigated and resolved quickly and professionally. Thanks to Chelsie in inbound Customer Services for all your help.”

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Posted 6 years ago

Hi Christine, Thanks for the lovely review, we're sorry for any issue you have had but glad these have been resolved for you. Thanks, Vicky.

Posted 6 years ago

“They’re good”

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Posted 6 years ago

Hi, Thank you, we're glad you think so. Cheers, Vicky.

Posted 6 years ago

“Price quoted on comparison website was almost £200 less than the final price once going through their website. I only added on Motor Legal Protection at around £2 per month so this doesn't explain the drastic jump in price. Seems that they do not take insurance premium tax into account when quoting initially and add it on at the end once you have gone through the application and are about to pay. Be aware of this before committing.”

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Posted 6 years ago

Hi Sam, Please could you send us a private response and we can look into this for you. Thanks, Vicky.

Posted 6 years ago

“🙏”

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Posted 6 years ago

Hi Jade, Thanks for the review, if there is anything you feel we can do better please let us know. Thanks, Vicky.

Posted 6 years ago

“So far it's been a good experience dealing with the employee's and the company.”

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Posted 6 years ago

Hi Andrew, Thanks for taking the time to leave us a lovely review. We really do appreciate your feedback. Thanks, Vicky.

Posted 6 years ago

Hi Andrew, We're pleased to read this, Thanks for leaving us a great rating. Thanks, Vicky.

Posted 6 years ago

“Took out insurance on a new car I bought, getting insurance wasn't the problem, took the car back as I didn't want like it, cancelled within the 14 days got a cancellation letter no mention of any changes so I though that was that, one month later they were hitting me with a £150 bill,so £160 I paid upfront plus £150 they want so £310 for two weeks insurance please avoid, the people that give 5 star I know that they never cancelled or changed cars.. they will take your money or screw you over”

Helpful Report

Posted 6 years ago

Hi Abdel, We're saddened to read how you feel. If you'd like to send us a private message with your details we can look at this for you. Thanks, Vicky.

Posted 6 years ago

“very good service. the best price. I am very satisfied”

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Posted 6 years ago

Hi Niculae, Thank you for leaving a great review and rating, If there is anything you feel we can do better please let us know. Thanks, Vicky.

Posted 6 years ago

“I had excellent service from my call advisor Rukhsana. couldn’t have been more helpful and my request was very complicated. many thanks. CM ps system would not let me rate customer service. i would have selected 5”

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Posted 6 years ago

Hi Cath, Thank you for leaving such lovely feedback. The agent will be advised. Thanks, Vicky.

Posted 6 years ago

“1 star, cause I can’t give any lower! Absolutely apauling service! Failed to give a refund on a cancelled policy, then continued to take money from my account to insure a car I no longer own! Terrible atrocious service! Avoid avoid avoid!”

Helpful Report

Posted 6 years ago

Hi Richard, We are sorry to hear how you feel in regards to the service you have had. Please send us an email to reviews@igo4.com with your details and we can discuss this further with you. Thanks, Vicky.

Posted 6 years ago

“Very good company, l'm very happy and very satisfied with the services and prices of this company, thank you”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us such a great review, we really appreciate it! our priority is our customers and we’re happy to hear you have enjoyed your experience so far. Thanks, Vicky.

Posted 6 years ago

“Just paid £84 to get rid of these clowns. Money well spent.”

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Posted 6 years ago

Hi, We're sorry to read you've not been happy with your experience with us. If you'd like to send us over a private response with your details we would be happy to discuss this with you. Thanks, Vicky.

Posted 6 years ago

“Not impressed to be told that iGO4 would not be renewing our insurance - 7 hours before it expired on a Saturday night! Fortunately it was for home contents, not a car!”

Helpful Report

Posted 6 years ago

Hi, We are sorry to read this if you can send us a private response we would be happy to investigate this for you. Thanks, Vicky.

Posted 6 years ago

“Absolutely furious with this company!! I cancelled my policy earlier this week because my car had a problem which unfortunately made it a write off. A SORN declaration has been in place since July 1st and I did inform the guy I spoke to about this. My policy is actually PAID IN FULL and yet they are trying to charge me a £75 cancellation fee! After looking at all the documentation that was sent last year on renewal, it states in "the key facts"; If You wish to terminate the Contract after this 14 day period, additional charges will apply.Please see the Terms and Conditions for more details. The terms and conditions are nowhere to be found in the 4 attachments sent, and their is definitely no reference ANYWHERE, that the cancellation fee is £75!! This is an EXTORTIONATE amount of money, especially when my policy is paid up anyway. If i had realised this, I would have left the policy to run its course! Times are hard enough in my household right now and money is precious and hard to come by. I REFUSE to pay this nonsense fee! AVOID these sharks!”

Helpful Report

Posted 6 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. The terms and conditions, as well as policy wording, can be found on our website: https://www.igo4.com/policy-documents If would like to send us a private message with your details we will be able to discuss this further with you. Thanks, Vicky.

Posted 6 years ago

“Awful company. We cancelled a policy with 3 months to go, expecting a refund for those 3 months, instead we was charged £75 for cancelling the policy! On their " Important information " page there is no mention of this. I think this is very important to be honest, we would have been better off just letting the policy run out! Emailed complaints half a dozen times ( Reference : X233557V and subsequent email Client ref 6140956 ) , but no response. I have asked for a "Right of Access " which under the law all companies have to send all information they hold on their systems within 30 days. If they fail this ( which I suspect they will ) we will be reporting them for this as well as taking legal proceedings for the outstanding £75. I am sure one of the staff will leave a " sorry about this " glib reply, however if you are sorry, refund me the £75. Action not words please. Avoid this company!”

Helpful Report

Posted 6 years ago

Hi, we are sorry to read this if you would like to send us a private response with your details we would be happy to advise further. Thanks, Vicky.

Posted 6 years ago

“Car coming up unishored”

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Posted 6 years ago

Hi Andrew, Please could you send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 6 years ago

“So far so good”

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Posted 6 years ago

Hi Vanessa, We’re glad your experience with iGO4 has been good. We look forward to continuing to provide you with this level of service. Thanks, Vicky.

Posted 6 years ago

“Exceptionally unhelpful organisation. Website designed to frustrate. One gets the impression that anything one does on the site will make the company money. Quick to make updates where the company will gain, reluctant to update in the customer's interest. Will prefer a bullet to dealing with them again.”

Helpful Report

Posted 6 years ago

Hi Ani, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d like to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 6 years ago

“I have been late in paying my insurance a few months in a row but the customer service handlers did not judge nor did they speak in a tone that was not befitting. Either they really love their job, had amazing training or they understand what financial difficulties their customers may be going through or maybe all of the above. Either way amazing service! Well done keep it up!!!”

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Posted 6 years ago

Hi, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Cheers, Vicky.

Posted 6 years ago

“I think igo4 is a good insurance company n was best value for money for me as a new driver”

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Posted 6 years ago

Hi Kevin, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky.

Posted 6 years ago

iGO4 is rated 4.1 based on 1,387 reviews