iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,395 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice insurance. Thank you”

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Posted 2 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Kind regards, Angela

Posted 2 years ago

“Sorted the quote out very quickly no stupid questions would highly recommend to people thanks”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Sorted the quote out very quickly no stupid questions would highly recommend to people thanks”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Very good and quick service”

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Posted 2 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 2 years ago

“Rude and unbelievably arrogant , First time i called the company about a car accident . noy even a claim but just to report an accident because the 3rd party will be taking care of the accident . as soon as i got through the the person he immedatly stated i was shouting , and i explained that i was not angry or shouting or being upset ... line dead .. So poor !!!!! dont bother with people .”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. Please call our claims department for regular updates and communication, they will also be able to log a formal complaint on your behalf. Many Thanks, Kathryn

Posted 2 years ago

“First time user found staff (Rachel) very pleasant and helpful had time to talk to me and answer all queries.”

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Posted 2 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn

Posted 2 years ago

“very good customer services”

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Posted 2 years ago

Hi Shakirat, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many thanks, Angela

Posted 2 years ago

“Poor service my courtesy car they not send on time, i have 3 days to wait for my courtesy and to hassle for me because have no car to use after my car i send it to your approve repair shop. One of the S and G STAFF A rude to talk to… pls kinldy review the if recorded, that was march 8, 2023. @1640hrs Thanks”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service you received. We at iGO4, act as your broker and we administer to the daily running of your policy. As soon as a claim is made, your insurer will step in and deal with that incident. We would strongly suggest you speak to your insurer to log a complaint regarding the courtesy car delay and service received. Upon registering your complaint, your insurer will have to investigate and get back to you. We would however, like to remind you that courtesy car is subject to availability and this may be the cause for the delay. Many thanks, Holly

Posted 2 years ago

“sorry can only give 4star because i only just took car insurance out with you 2 days ago but so far every thing run smooth on the net thank you”

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Posted 2 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many thanks, Adam

Posted 2 years ago

“So far so good in being able to order my car insurance cover. Would have given 5 stars but didn't due to the fact you have to accept auto renewal initially but apparently you can opt out later. Why not have the option to start with.”

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Posted 2 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many thanks, Adam

Posted 2 years ago

“Will you pick up your phone and speak to me?? I spoke to someone earlier and she cut me off. I'm fed up being on the phone to you lot, your customer care leaves a hell of a lot to be desired 🤬”

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Posted 2 years ago

Hi Diane, Thank you for taking the time out to leave us a review. I am sorry to hear you have not received good service. Please email reviews@igo4.com with your policy details and we will arrange a call back for you. Many thanks, Lauren

Posted 2 years ago

“Cheap and easy to buy insurance paper work emailed straight away”

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Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn

Posted 2 years ago

“Very easy to sort out a car insurance, the steps were easy to follow with no hidden extras, in this day and age that means alot to alot of people. Would definitely recommend.”

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Posted 2 years ago

Hi Steve, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 2 years ago

“Am on a journey with iGO4 and initially everything seem good but I am not able to see how things will be soon or in future.”

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Posted 2 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many Thanks, Kathryn

Posted 2 years ago

“Great and easy way of obtaining my insurance Very quick”

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Posted 2 years ago

Hi John, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many thanks, Angela

Posted 2 years ago

“Well it all been a think”

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Posted 2 years ago

Hi Simon, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details to reviews@igo4.com, we’ll investigate this further. Many Thanks, Sarah

Posted 2 years ago

“very impressed with the service”

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Posted 2 years ago

Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Many Thanks, Sarah

Posted 2 years ago

“It was ok as I’m a first timer”

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Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn

Posted 2 years ago

“It was ok as I’m a first timer”

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Posted 2 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks, Adam

Posted 2 years ago

“Easy to complete details online”

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Posted 2 years ago

Hi Steven, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 2 years ago

iGO4 is rated 4.1 based on 1,395 reviews