iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good in being able to order my car insurance cover. Would have given 5 stars but didn't due to the fact you have to accept auto renewal initially but apparently you can opt out later. Why not have the option to start with.”

Helpful Report

Posted 1 year ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many thanks, Adam

Posted 1 year ago

“Will you pick up your phone and speak to me?? I spoke to someone earlier and she cut me off. I'm fed up being on the phone to you lot, your customer care leaves a hell of a lot to be desired 🤬”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you for taking the time out to leave us a review. I am sorry to hear you have not received good service. Please email reviews@igo4.com with your policy details and we will arrange a call back for you. Many thanks, Lauren

Posted 1 year ago

“Cheap and easy to buy insurance paper work emailed straight away”

Helpful Report

Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn

Posted 1 year ago

“Very easy to sort out a car insurance, the steps were easy to follow with no hidden extras, in this day and age that means alot to alot of people. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 1 year ago

“Am on a journey with iGO4 and initially everything seem good but I am not able to see how things will be soon or in future.”

Helpful Report

Posted 1 year ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many Thanks, Kathryn

Posted 1 year ago

“Great and easy way of obtaining my insurance Very quick”

Helpful Report

Posted 1 year ago

Hi John, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many thanks, Angela

Posted 1 year ago

“Well it all been a think”

Helpful Report

Posted 1 year ago

Hi Simon, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details to reviews@igo4.com, we’ll investigate this further. Many Thanks, Sarah

Posted 1 year ago

“very impressed with the service”

Helpful Report

Posted 1 year ago

Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Many Thanks, Sarah

Posted 1 year ago

“It was ok as I’m a first timer”

Helpful Report

Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn

Posted 1 year ago

“It was ok as I’m a first timer”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks, Adam

Posted 1 year ago

“Easy to complete details online”

Helpful Report

Posted 1 year ago

Hi Steven, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many thanks, Adam

Posted 1 year ago

“very good easy to understand and very simple to fill out.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Dear Zarina, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Kind regards, Angela

Posted 1 year ago

“Talked me through it all very helpful”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Kind regards, Angela

Posted 1 year ago

“No messing about got my car insurance sorted in ten mins ‘would highly recommend”

Helpful Report

Posted 1 year ago

Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 1 year ago

“No messing about got my car insurance sorted in ten mins ‘would highly recommend”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4. Many Thanks, Kathryn

Posted 1 year ago

“Simple to arrange , good value for money”

Helpful Report

Posted 1 year ago

Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Sarah

Posted 1 year ago

“I'm Dyslexic, this company will only correspond via email they do NOT abide by the disability and discrimination act .”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service provided. We do mainly communicate via email with our customers however, there are other ways to speak to us. You can message us on social media or call us. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and Closed Sunday. Please do not hesitate to call us, we will be happy to help. Many thanks, Holly

Posted 1 year ago

“iG04 have given my name to debt collectors for payment of a car insurance policy that was started 4 days after I had moved permanently to an EU country. I had telephoned them previously to advise them of this. IG04 told me I was lying and said I had to pay for a year’s insurance of a car which is insured in the EU and has a different number plate. Any advisor I have managed to talk to just intimates that I am a liar. Over 18 months later I am still receiving threats from debt collectors. I have contacted the company by live chat, email and telephone but they just insist that I have to pay for a year’s insurance on a car that is in the EU with a different number plate. Their ref: 6809487/001”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service you have received. To explain, we sent your renewal invite confirming the policy would be automatically renew if we did not hear from you. As we did not hear from you, the policy renewed. You contacted us after the renewal, stating you did not require the insurance. The policy was cancelled and as such, you were charged for time on cover and a cancellation fee resulting in an outstanding balance to pay. We logged a complaint for you and a complaints representative investigated and concluded the outstanding balance was payable as you had not contacted us to stop the policy from renewing. The letter sent to you from our complaints department, advises you how to contact the Financial Service Ombudsman, if you are not happy with the outcome. We apologise for any stress caused and we appreciate your feedback. Many thanks, Holly

Posted 1 year ago

iGO4 is rated 4.1 based on 1,366 reviews