iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For me iGO4 had the best deal, really easy to join hassle free. I'll be recommending anyone to iGO4 for sure.”

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Posted 4 years ago

Hi Daniel, We’re so glad you’ve enjoyed the experience you have had with Igo4. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 4 years ago

“Well the process of joint was easy, only been insured for a month but so far soo good”

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Posted 4 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Regards, Dylan

Posted 4 years ago

“Only joined yesterday, nice and easy. As always took some time but all well in the end. Price-wise very competitive”

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Posted 4 years ago

Hi Brian, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Regards, Dylan

Posted 4 years ago

“Was good quick no problems was happy and comfortable with it”

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Posted 4 years ago

Hi Jamil, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with iGO4 so far. If there is anything you feel we can do better for you, please let us know. Kind Regards, Dylan

Posted 4 years ago

“Excellent, no hassle service.”

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Posted 4 years ago

Hi Mike, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Regards, Dylan

Posted 4 years ago

“iGO4 = Secret contract renewals without your consent & Debt Collections. Be VERY careful taking out a policy with iGO4. I took out a year policy and paid in full. The policy ended in December 2019 and I didn't hear from them until January 2020 when I came home to a letter saying I owed iGO4 money. "How could I owe them money if I paid in full?" I thought. I wrote a letter back to their customer services manager, but I didn't get a reply. Oh no, you won't get a reply. Instead of a reply they just passed the account onto debt collections and added more charges onto the account. After speaking to the debt collection agency, I've found out iGO4 had renewed my contract without my consent and without even notifying me. That's right... iGO4 entered me into a CONTRACT without my CONSENT or KNOWLEDGE. I didn't receive any documents in the post telling me about my new policy. If I had received these documents I could have cancelled under the 14-day cool of period. Isn't it a coincidence how they don't send you any letters in the post until AFTER the 14-day cool off period? So they now claim I owe them money, for a service I didn't ask for, which they signed me up to, without my consent or knowledge, and without giving me a chance to respond or reply. If you want to end up wasting hours of your life battling debt collection agencies and making claims with the Financial Conduct Authority then go ahead and choose iGO4. Otherwise, avoid them and choose a different insurance company.”

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Posted 4 years ago

Hi Kieran, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Kind Regards, Dylan

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Hi Catalin, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Kind Regards, Dylan.

Posted 4 years ago

“Changed my car a few weeks before my policy ended and payed the surplus I was due up to the end of my policy and then cancelled my direct debit as I changed insurers . They have hounded me for money for renewed policy even tho I didn’t renew it . Now getting debt collector letters . Stay clear of them”

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Posted 4 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Dylan

Posted 4 years ago

“good and cheap insurance”

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Posted 4 years ago

Hi Jozsef, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4. Regards, Dylan

Posted 4 years ago

“No issues with anything. Quick prompt information and off course a satisfying price which obviously helps. Can’t say much about customer services as I haven’t had to deal with them and hopefully I won’t.”

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Posted 4 years ago

Hi Wayne, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Regards, Dylan

Posted 4 years ago

“Easy to deal with and a reasonable price”

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Posted 4 years ago

Hi Jay, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

“Very good and easy to use. Helpful on the phone.”

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Posted 4 years ago

Hi Alex, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 4 years ago

“I found the whole experience of insuring my car with you satisfactory”

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Posted 4 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Igo4 so far. If there is anything you feel we can do better for you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Cheapest quote by a fair distance however there website crashed 3 times when taking the deposit. 1 was refunded straight away however took some time to get the other refund. Call centre agents seem to be not helpful at all. Managed to get this rectified throught Twitter.”

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Posted 4 years ago

Hi David, Thanks for the review, we take our customer service seriously and will take all feedback on board. Dylan

Posted 4 years ago

“iGO4 rips off its customers any chance they get. My policy was paid in full and I sold the car 2 weeks before my policy lapses. I called iGO4 to cancel my insurance and they charged me £65. This is completely unreasonable and they kept saying it's the policy. No flexibility whatsoever even though I had zero claims and paid my policy in full. This is bad profit, I won't be returning, and will inform my friends and family to avoid iGO4.”

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Posted 4 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. Our cancellation fees are stipulated in our terms and conditions. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 4 years ago

“A few hundred pounds cheaper than the quote I was given Would definitely recommend them to anyone”

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Posted 4 years ago

Hi Jamie, We’re so glad you’ve enjoyed the experience you have had with iGO4. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 4 years ago

“Made swapping my insurance a very easy process. Highly recommend.”

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Posted 4 years ago

Hi Sean, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Thanks, Kathryn.

Posted 4 years ago

“Was Ok until I added my husband to the policy then you took my entitled to drive any car away from me”

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Posted 4 years ago

Hi Michelle, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Very helpful when answering questions and given the answers and very polite”

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Posted 4 years ago

HI, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Kathryn.

Posted 4 years ago

“Are car was stolen and wrote off in a crash in November and we still heard nothing from inspire insurance . Will never use again .”

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Posted 4 years ago

Hi Derek, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Dylan

Posted 4 years ago

iGO4 is rated 4.1 based on 1,366 reviews