Name: iGO4
Rating: 4.05

“I’m Really upset as I’d set up a direct debit and paid and initial payment. The following day the full amount for the year was also taken .”

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Posted 4 years ago

Hi, We are sorry you haven't had a great experience with us. Please forward your details to reviews@igo4.com, so we can have a look at this for you. Regards Janat

Posted 4 years ago

“You get initial quote and once you purchase. Price go up and then renewal quote same as last year... even with ncb and when you query not willing to listen”

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Posted 4 years ago

Hi, We are sorry that you are unhappy with the renewal premium offered. Quotations for policy renewal are based on a live market and the insurer determines the premium based on the risk factor of the details provided. If any of your details have changed we can review your quotation. Kind Regards Janat

Posted 4 years ago

“Thieves I had a policy with £1680 for the year 2 years later and my renewal quote from Igo 4 was 1430 robbery.. While I went to a comparison site and this exact same company same policy same adress same car offered me a quote or £700 £730 cheaper than there apparent best offer for renewal. Extremely dodgy! Don’t let them rob you!!!!”

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Posted 4 years ago

Hi Simon, The renewal quote is generated on the information that we have on file. Based on this information we have provided you with the cheapest available quote from our panel of underwriters. We issue out your renewal price prior to your renewal, this allows you time to shop around and find the best price possible. Yours Sincerely, Jamie

Posted 4 years ago

“Charged 128.00 for a cancelled policy. Debt collectors constantly harassing. 60.00 cancellation fee. 30.00 missed payment fee. Money grabbers.”

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Posted 4 years ago

Hi, The charges that have been applied were clearly stated within our terms and conditions that you agreed to when taking the policy up. You can find our fees under section 2 and 3 of our terms and conditions. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. Once this information is provided it is up to you to make a decision on whether or not you want to proceed with the quote received. Yours Sincerely, Jamie

Posted 4 years ago

“Very very poor company. They cancelled my insurance due to them cancelling my prior insurance fo no reason. I paid 3 lots of initial payment and now im getting charged 3 cancellation fees on top of that. So no insurance for nearly £400. Stay well clear of them. The operator i spoke to on the phone was no use at all, very sarcastic and no pleasant.”

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Posted 4 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details to, reviews@igo4.com and we can look into this for you. Thanks, Jamie

Posted 4 years ago

“Wouldn’t use again, we have changed providers at renewal date. Igo4 extended the insurance without asking us if we needed it. We did not ask or require this and now we are being charged for this. I have been asked twice to provide proof that we have insurance, which I have sent twice. We have now been referred to debt collection because I refused to pay for something I did not ask for or require. Disgusting behaviour not just at this time but at any time.”

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Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks, Jamie

Posted 4 years ago

“Thr service is too incompetent and dishonest.”

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Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks, Jamie

Posted 4 years ago

“Charging extra charges in times like this is disgusting, im self employed and have no source of income with this lockdown going on and now i have more money troubles with these extra charges”

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Posted 4 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to, reviews@igo4.com, we can look into this for you. Thank you, Jamie

Posted 4 years ago

“Customer service is slow and did not understand my issue. I must have emailed my issue and spoken to them a number of times without them resolving it but instead they kept threatening to cancel my cover. They also would not accept my renewal letter from the previous insurance company insisting it did not show my NCB years. The whole thing was very frustrating.”

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Posted 4 years ago

Hi Yasmin, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to, reviews@igo4.com, we would be happy to answer your questions. Thanks, Jamie

Posted 4 years ago

“AVOID THIS INSURANCE COMPANY LIKE THE PLAGUE!! I urge you. I’ve had so many issue with this company but the one that takes the absolute cake is when my insurance raise mid policy from £58 to £159 for a 2006 car with no email or letter indicating this was going to happen. It’s only by chance I called and I was made aware of this. So sneaky and doggy. Now I’ve been waiting almost three weeks and still can’t get an explanation they're now passing the blame to Close brothers saying I need to contact them. Cheap is not always better. DO NOT USE THIS COMPANY!”

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Posted 4 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to, reviews@igo4.com, we would be happy to answer your questions. Thanks, Jamie

Posted 4 years ago

“Insured my car 24th of April Paid for it. Then I found out my insurance started on the 27. Of April. I have contacted the company they said it’s Confused.com fault.”

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Posted 4 years ago

Hi, Refat, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks Jamie

Posted 4 years ago

“Just keeps taking extra money started off as cheapest ended up a rip off”

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Posted 4 years ago

Hi Teresa, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks Jamie

Posted 4 years ago

“Worst insurance company I ever had, wish I never purchased the policy. Customer service useless, hidden costs, not willing to help with issues. Avoid!!”

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Posted 4 years ago

Hi Peter, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to, reviews@igo4.com, we can discuss this with you further. Thanks Jamie

Posted 4 years ago

“Poor service everytime you call with language barrier. Didnt explain process clear regarding the credit description connected to your direct debit having to digitally sign.”

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Posted 4 years ago

Hi Deborah, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to, reviews@igo4.com, we can discuss this with you further. Thanks Jamie

Posted 4 years ago

“Very expensive. Ridiculously They charge mega money for any changes of policy including chang of address or car.”

Helpful Report

Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks Jamie

Posted 4 years ago

“Bad customer service, cost me £30 because they couldn't set up a new direct debit properly then admitted it and wouldn't refund.”

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Posted 4 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 4 years ago

“Failure to be contactable during these tough times but they still managed to cancel my policy over a discrepancy that was not my own, Customer service poor and if they are not contactable they should not be cancelling a policy which is not for a correct reason and incurs a cost to the customer”

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Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn

Posted 4 years ago

“Not very good”

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Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 4 years ago

“Based on the coronavirus outbreak. 0. This virus is testing all company’s morals and policy’s, some go above and beyond, most cower and offer no help.”

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Posted 5 years ago

Hi Peter, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 4 years ago

“Had a no fault accident, third party took full responsibility, vehicle was written off, I didn't need the insurance anymore because I no longer had the car yet these robbers still wanted me to continue paying them, clear case of typical insurance mis selling. So I said no, and decided to cancel the insurance and for such a genuine reason beyond my control they decided to slam on all these charges out of nowhere, £65 cancellation fee, £60 other charges! What a load of daylight robbers. I cancelled because they wrote off the vehicle, I didn't have it anymore, honestly HOW GENUINE CAN IT GET?? So i'm going to give them a running for their money, well, for actually robbing me. To make matters worse, they issued a proof of no claims with incorrect claims information, how subjective and unprofessional. I am taking my case to Financial Ombudsmmen and FCA, hopefully it will finally be decided in court. These robbers need some education on "fair charges" policies. BUY INSURANCE FROM THEM AT YOUR OWN RISK !! I had the worst experience of my life and i've thrown them in the dust bin!”

Helpful Report

Posted 5 years ago

Hi Albert, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

iGO4 Reviews