iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,394 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to fill details, loads of info that makes understanding what your insurance entails”

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Posted 11 months ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 11 months ago

“So far so good 👍🏿”

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Posted 11 months ago

Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Regards, Holly

Posted 11 months ago

“Quick and easy to use”

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Posted 11 months ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Holly

Posted 11 months ago

“Just taken out the insurance so to early to judge but happy so far.”

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Posted 11 months ago

Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Regards, Holly

Posted 11 months ago

“Excellent service with a expert reviewer professionally presented and informed to a high degree,standard.”

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Posted 1 year ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Kind regards, Sarah

Posted 1 year ago

“Just very helpful thanks”

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Posted 1 year ago

Hi Steve, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 1 year ago

“Half the price of my current renewal figure. Didn’t ‘punish’ me with a required deposit as I was looking for insurance 2 days before my current one ran out! Super efficient as all online. I used to shy away from ‘unknown’ brand names but not anymore. Bravo!”

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Posted 1 year ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 1 year ago

“The lady was very helpful and patience.It went very smoothly”

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Posted 1 year ago

Hi Carl, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn

Posted 1 year ago

“As I'm a new customer iv given a good as things were easy to on the web. Many thanks Mr Stevens”

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Posted 1 year ago

Hi Dave, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn

Posted 1 year ago

“Very easy to access the policy online, competetive pricing. I needed to speak to an agent which was quick and the agent was very helpful.”

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Posted 1 year ago

Hi Granville, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 1 year ago

“Found using site very simple and comprehensive Cost matches risk”

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Posted 1 year ago

Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4. Regards, Holly

Posted 1 year ago

“Very good but 300 pound more expensive .. so bye”

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Posted 1 year ago

Thanks for the rating, we appreciate all feedback to help us improve our service. Regards, Holly

Posted 1 year ago

“I bought a different family car in January this year, swapping from my BMW to a Honda HRV. I contacted IGo4 to change my cover from the old car to the new one. I was informed that iGo4 couldn't insure me for the new car and they cancelled my cover. I then received a request to contact them and was requested to pay a months premium for the month of February for the BMW car l no longer owned. I informed them that it was them who were unable to cover me! I did not cancel the insurance so felt aggrieved that l should pay another months premium. They suggested l make a formal complaint which l did. As of today, the 12th March 2024, l am still awaiting the decision on my complaint but have received yet another request for me to contact them to pay the money they feel l owe them. After making another call to iGo4, my complaint has still not been dealt with and am awaiting a return call. Not impressed with 1. A demand for a further months insurance cover for a vehicle l no longer own 2. An outstanding complaint which has not been dealt with and 3. A demand for money for insurance cover which l didn't cancel. Hoping for a satisfactory conclusion to all this....”

Helpful Report

Posted 1 year ago

Hi Gary, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your policy number, full address and date of birth to reviews@igo4.com. Many thanks, Sarah

Posted 1 year ago

“That's good company. 👍”

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Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 1 year ago

“Very friendly”

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Posted 1 year ago

Hi Andre, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Kind regards, Angela

Posted 1 year ago

“Good value for money,easy to complete the forms,very pleased with out come..”

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Posted 1 year ago

Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Regards, Holly

Posted 1 year ago

“Got to be the worst insurance company around. I sold my car 4 months ago and have been trying to cancel the insurance ever since. I tried logging on to my ‘online account’ but they say the password is incorrect. Every time I put in an email address to reset, I get a message saying we have retrieved your details and you will receive an email shortly. Must have done this 50 times now! Then I tried putting in another email address which wasn’t linked to my account and got the same message!!! There’s no email address to cancel on their website and when you call you’re on hold for hours before the line then goes dead. I’m starting to think these people are scammers and they won’t let you contact them to cancel a policy. I’ve now cancelled my direct debit with them and we’ll see where that gets me. BE VERY WARY OF THIS COMPANY”

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Posted 1 year ago

We are sorry to hear you are unhappy with the service received. There currently aren't any technical issues with the online portal so this is something we need look into for you. A representative can do this over the phone, as well as cancel your policy for you. You will on occasion need to wait to get through to one of our agents but, our wait times are not as described. May I check the number you are calling? Our Customer Service number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have Live Chat and social media messaging options. Regards, Holly

Posted 1 year ago

“Good value for money,easy to complete the forms,very pleased with out come..”

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Posted 1 year ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 1 year ago

We're sorry to hear you are unhappy and are experiencing communication issues. Thank you for bringing this to our attention. When a policy is taken out, you are sent a welcome email which contains your policy documents and certificate of insurance. We are sorry if you have not received this, that is unusual. You can email us but it is not the quickest method of communication with us as the emails are answered in date order. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have a Live Chat social media messaging option. If you would like to email us with your information, we can take a look into this for you. I will send you contact information. Regards, Holly

Posted 1 year ago

“Best price around, after LV more than doubled my premium, and that’s with 10+ years claim free. Happy days 😄😃🤪”

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Posted 1 year ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Posted 1 year ago

iGO4 is rated 4.1 based on 1,394 reviews