iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,395 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was promised a manager call back regarding providing proof of my no claims, was told by the first advisor I had until the 27 to provide evidence of this, then to have another email before that day infoming me my policy would be cancelled regardless ! Then when asked for a manager call back I have had no corrosipondice still then they rang demanding my outstanding balance saying that they can see my complaint and don’t know why nobody’s has rang 100% the finically ombudsmen will be involved after today”

Helpful Report

Posted 6 years ago

Hi Stefan, we are sorry to hear this. Please be assured if you have raised a complaint this will be looked into and the team will get back to you as soon as possible. Thanks, Shannon

Posted 5 years ago

“AVOID AT ANY COST! Spent hours calling to try to get a green card, been promised several times but nothing delivered, introduced formal complain, not received any complain acknowledgement. Long wait on call center, very polite and appear to try to be helpful (they probably are) but backoffice definitely non existent. Insurance with "Inspire motor", only phone number is claim management company, that revert you to "policy team" for anything else which is, of course, iGO4 phone number. No real contact details, even financial ombudsman got lost... Can't imagine what putting a claim would be like”

Helpful Report

Posted 6 years ago

Hi Stephane, we're sorry to hear this. We do administrate policies on behalf of Inspire, which is why you may have come through to our contact centre. If you'd like to discuss your experience further, please email reviews@igo4.com. Thanks, Shannon

Posted 5 years ago

“If there was a rating to report less than one star, I would have chosen that! In summary: DO NOT USE iGO4 and save yourself the stress. We experienced water leak from a vacant neighbour's house from a water tank in their loft (3rd March 2018), which came through to both my kids' bedrooms and flooded our dining room. In summary 50% of our house was out of action. It took over a month post the leak for iGO4's to communicate with us and approve builders to remove fitted furniture and all the plaster to allow brickwork to dry. This is despite us chasing them several times a week. iGO4 are a broker and don't handle any claims, who outsource to Towergate to manage the claim, who in turn outsource to Direct Group as the loss assessor. Every time I called iGO4 to complain on lack of progress, they washed their hand and told me to call Towergate....I called Towergate and they told me to call Direct Group. None of these firms take complaints seriously and drag out your claim. It then took a further month for the drying firm to be approved. Then they removed the drying equipment prematurely and had to bring it back as our neighbour's weren't drying their walls properly, which they were aware of as I took my drying firm over their to show them (I had a set of keys from the old lady owner to look after the house as she was in an old people's home, whilst her brother was trying to sell the house) The insurance dragged their feet approving the start of the building work and payment of some of the work, to the extent we were threatened with legal action from the builders. As a result of the poor service, lack of responsiveness we had to sought advice from an Independent Loss Assessor to push our claim through with the insurance company. We are trying to push for the claim against my neighbour's insurance company, which my neighbour has agreed with, but iGO4 are not actioning this. It's taken 11 months to get the house fully repaired back to normal, since the leak, whilst other neighbour's have managed to build and decorate a double extension in half the time! We had to manage and chase the claim continuously, where iGO4 and the companies they outsourced to were very disorganised and not proactive at all. It's been a stressful 11 months we could have done without. Speaking with a friend of mine who own's his own building firm, he suggested all the work should have taken less 4 to 5 months!”

Helpful Report

Posted 6 years ago

“iGo4 unilaterally cancelled the policy after 20 days and charging 75 cancellation fees for it plus charges of insurance. I wouldn't have mind cancellation fee if there was an understandable reason for cancellation. DO not go for cheapest option on comparison sites, rather pay some extra for a reputed name insurer. I am out of £150+ and no insurance but have a lesson. Avoid if you can .”

Helpful Report

Posted 6 years ago

“Absolutely terrible, in 25 years of driving this is the worst insurance company ive dealt with i cant wait for my year to finish so i can get out of this shambles of a company”

Helpful Report

Posted 6 years ago

“I've had a complaint unresolved from when a took the policy out after I was mis-quoted and I ended up paying more. When i was a week in to the policy an amendment to my claims was madewhen igo4 checked the database which made my policy cheaper however when an admin fee was added it ended up being me who owed them more money. This was eventually waived however I had to argue with a manager to get it amended. My experience up to now has been very poor, hopefully my complaint is resolved without me having to drag them to the ombudsmen.”

Helpful Report

Posted 6 years ago

“Misleading quotes through comparison sites leading to unfair admin charges later. Failure to Follow up complaints adequately or timely. Will be cancelling as soon as my year is up”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Terrible service”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy with the service. If you can send us a private response, we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Started well asked for proof of no claims asked for renewal notice sent it not good enough asked for proof of no claims letter sent the email from previous inshurance not good enough sent screen shot with inshurers name reg dates no claims not good enough said I had to claims sent proof I’ve only had one from previous inshurance on headed email with details not good enough doesn’t matter wat you do now I have to call previous Inshurance to get a phone call to prove no claims total joke with no clue what there doing”

Helpful Report

Posted 6 years ago

Hi Rich, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Dreadful service up to now, hidden charges abc poor customer service. Won’t be reknewing with them.”

Helpful Report

Posted 6 years ago

Hi Ic, We're saddened to hear you're unhappy with the service. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Gave a decent price on compare the market so signed up then increased the direct debit after a week of signing up, had 3 years no claims but wouldnt accept 1 year because it was on a different piece of paper absolute joke! scammers dont go near them!”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Never again!”

Helpful Report

Posted 6 years ago

Hi, We're saddened to read this, If you'd like to send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Absolutely terrible customer service. Raised a complaint and I was told that the team is located in South Africa and I will receive a call on Monday morning. This is a couple of months and Inhave yet to receive a call! This is the only company that is charging you substantial cancellation fee (£75) even if you leave in the first couple of days of taking the policy!”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy with the service you've received. If you can send us an email to reviews@igo4.com we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Absolutely treat terribly never go with this company ..cancelled my policy due to there employees mistakes at customer services .. took 300.00 no refund nothing cant help me they said ..stay clear”

Helpful Report

Posted 6 years ago

Hi Karen, We're sorry to read you're unhappy with the service and experience you've had. Please can you send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“If i could could give this no stars i would. Renewed insurance last year as i didn't see the email and forgot when it was due to find i was paying over £1000 for the year, came to renewal this year and they have dropped the price by £20 i have 11 years no claims and no convictions and i can not believe what they are wanting for the renewal price. I went on compare the market to see what was out there for cheaper and even they were cheaper on their by half what they was asking for. They are just trying to rip people off by hoping they dont question it or check else where. I would highly recommend not going with this company at all. Really are the worst have dealt with its seems like they are just scamming people.”

Helpful Report

Posted 6 years ago

Hi Jamie, We're sorry to hear you're unhappy. As a broker, we manage and arrange the insurance but the cover, claims and prices are determined by the insurer. When taking up a new policy or offering a renewal we will process the details supplied and we will look through the panel of different insurers and provide the best price offered by one of them. It is also good to be aware that insurance prices are not always guaranteed to go down in price and also some insurers will offer discounts on new business that they don't on a renewal. When looking at the new business quote this could have been a different insurer than what renewal was offered with that will give a bigger discount for new business policy. Unfortunately, we're unable to match prices even ones on our panel as these as advised above are determined by the insurers. If you'd like to discuss this further please feel free to send us a private response with your details. Thanks, Vicky.

Posted 6 years ago

“customer service don't try to help - worst company ever to deal with company is just a con”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy, if you would like to discuss please send us a private response with your details. Thanks, Vicky.

Posted 6 years ago

“NEVER USE IGO4 INSURANCE - THEY JUST LOOK TO MAKE MONEY FROM YOU IN ANY WAY POSSIBLE. ANY EXCUSE JUST TO CANCEL YOUR POLICY - NEVER USE THEM - NEVERRRRRRR THEY NEVER COME UP WITH SOLUTIONS - THERE REPLY TO THIS WILL BE Please can you send us a private response with your details and we can look into this for you?”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy. If you change your mind and do wish to discuss this further with us please send us a private response with your details. Thanks, Vicky.

Posted 6 years ago

“iGO4 is a rip off insurance company in conjunction with Close Brothers Finance, I was tricked into buying and later realized that it is a £30 penalty on missed direct debit payment. Using Close Brother as financial provider is a cheat.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy, any fees chargeable are explained prior to purchase. If you would like to discuss this further please send us a private response with your details. Thanks. Vicky.

Posted 6 years ago

“Wish I read all these reviews, Ive been driving for 18 years and never had problems until I insured my car with this company.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy, please can you send us a private response with your details and we can discuss this with you. Thanks, Vicky,

Posted 6 years ago

“I took out car insurance with these idiots as they were cheap , a few weeks later they cancelled my policy saying my previous insurers had cancelled my insurance and they could no longer offer insurance . I explained that this is not true as I've been with my last insurers for the last five years , which my latter insurers validated and couldn't understand the issue . In the end I found it pointless arguing with the half-wit staff who were unhelpful , to top it all off igo4 are demanding I pay them a cancellation fee which they can kiss my arse for they are nothing more than con men.”

Helpful Report

Posted 6 years ago

Hi Claire, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky.

Posted 6 years ago

iGO4 is rated 4.1 based on 1,395 reviews