iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Failure to respond to emails is my biggest complaint. I still await your response from an email sent over 5 weeks ago regarding my no claims bonus.”

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Posted 5 years ago

Hi Stewart, We're sorry to read this. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Very pleased took insurance on website very easy and staff good when u ring in pleased overall no hassles”

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Posted 5 years ago

Hi Steve, We're pleased to read this. If there is anything you feel we can improve please let us know. Thanks, Vicky

Posted 5 years ago

“Good & clear”

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Posted 5 years ago

Hi Sarah, This is great to hear. Thanks, Vicky

Posted 5 years ago

“Value for money car insurance There not judgemental Thanks for not ripping me off because off my circumstances ie address thanks”

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Posted 5 years ago

Hi Wayne, Thanks for choosing iGO4 and leaving us your feedback. We're pleased you're happy with the service and policy. Cheers, Vicky

Posted 5 years ago

“iGO4 has managed to reduce my car insurance payments by 66% and still provide me with the same level of cover as I had through my previous motor insurance provider.”

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Posted 5 years ago

Hi Navneet, We're happy you're pleased with the price and cover provided. Thanks, Vicky

Posted 5 years ago

“Be careful with these shysters. Been trying to cancel the renewal of my policy but there is no way to do it online. Sent them several emails and no response. Instead received an email thanking me for renewing! Also, they charge £60 to renew your policy. Avoid this lot like the plague, awful company with awful customer service. Thank God we never had a claim if this is how they treat their customers over a simple matter.”

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Posted 5 years ago

Hi, We're sorry to read you're unhappy with your experience. If you can send us a private message with your details we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“insurance policy could have been laid out better and explained and the main copy could have been sent better”

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Posted 5 years ago

Hi, Thanks for taking the time to leave us your feedback. If you can send us a private response with your details we can go through this with you in more detail. Thanks, Vicky

Posted 5 years ago

Hi, Please can you send us a private response with your details and we can discuss this with you in more detail. Thanks, Vicky

Posted 5 years ago

“Quick reliable and professional”

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Posted 5 years ago

Hi Lisa, Thanks for your kind words. Cheers, Vicky

Posted 5 years ago

Hi Lisa, Thanks for the great review! Cheers, Vicky

Posted 5 years ago

“Rubbish service. We filled in an online form that asked how many years we had a licence. The nearest was 6 years. Later we were told the licence was not for 6 years but 5 years plus and we have to pay an extra £83. What a rip off! If they asked the actual date on their form we would have put it down. Tried to get them to explain why 5.8 years was different from 6.00 years and they couldn’t. Asked them to refer it to the underwriter and they refused. If this is how poor their service is with a new customer, what can a claimant expect? Rubbish, rubbish, rubbish. Avoid this lot.”

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Posted 5 years ago

Hi, We do ask on our quote journey for the full pass date on your licence. If a comparison website has been used however some ask for this differently. In regards to cost change, this would be up to the insurer when the change in date is made. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 5 years ago

Hi, We're sorry to read your unhappy. We do ask for the exact date you passed your test when doing a quote. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 5 years ago

“Disgrace!!!! lie about everything and try to play you off with inspire insurance. Do not spend money here go elsewhere they stilll take payments from account and delay, delay delay.. trust me personal experience brutal to be honest”

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Posted 5 years ago

Hi Hugh, We're sorry to read you're unhappy. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“I took out a policy with these guys on the 24th September which I paid off in full. They then sent me a email stating the underwriter who are Inspire, wanted relevant documents. So I emailed them within a couple of days. After that I received a letter through the post saying my insurance would be cancelled if I didn't contact them before the 11th October. I rang them every day after that to get an update after providing my documents 3times. By 10th Oct Igor hadn't even sent my documents to Inspire (underwriter). Today (14th Oct) I phoned after which I was promised a call, and now have been told the underwriter still wants to cancel my policy but Igo4 saying No reason has been provided and apparently they don't have to give a reason. I'm absolutely disgusted with the whole service I have received. I have googled the contact number for Inspire Motor insurance but it keeps putting me in touch with Igo4. I demand a reason for my insurance being cancelled after taking the full payment from me. Absolutely rubbish company. AVOID AVOID AVOID IGO4!!!!!”

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Posted 5 years ago

Hi Tammy, Please can we take you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“I was due a refund of 88 pound off this company they said they would refund it too my card however i had changed bank accounts and notified them accordingly after almost 6 phone calls averaging 30 min - 1 hour trying too chase this money they finally agreed send a cheque out still waiting on cheque coming funny thing is i had too pay them a charge few month back for being late on a payment but some 6 weeks later im still waiting on this cheque !!!”

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Posted 5 years ago

Hi, Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Don't go near these thieves. I was with them for 10 days and had informed them at the beginning that I had an accident and it was yet to be resolved with my previous insurer. I had 11 years No Claims and my previous insurer put my No Claims down to 3 yrs. So, Once I was ready to let IGO4 know about my no claims going down they decided they didn't want to insure me. Well, where did I go wrong? I was honest from the start! So, Im insured with them for 10 days and they decide to take £104 off me for Cancellation, Set Up Fee and 10 days insurance. Honesty got me nowhere. Now Im back to square on looking for another insurer. £104 for nothing of a service! Thanks! Then on top of that the clerk on the phone is speaking to me in a derogatory tone when I ask her to break down the £104 they took off my initial payment. Oh they'll have a reply for me on this site but its not good enough. People need value for money and a service they can trust. 10 days of service for £104??”

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Posted 5 years ago

Hi Fiona, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 5 years ago

“I took out a policy with IGO4 but then had an accident and was then passed to the claims handling sure INSPIRE CLAIMS. I’ve tried to call these people for 3 days now and have had no answer. Friday held on for 45 minutes, Monday 50 minutes and today is currently at 36 minutes. All I want to do is find out what is going on with my claim. I for one will never go with IGO4 again if this is how I’m dealt with in future. It’s absolutely appalling service.”

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Posted 5 years ago

Hi Tony, We're sorry to hear you've had issues with your claim. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“They Take your money but just wait till you have a legitimate claim and they pass you onto one of their claim handling agencys (Inspire Claims) worst experience ever will gladly pay double when renewal time comes up just to deal with a professional company in your hour of need”

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Posted 5 years ago

Hi Stephen, We're sorry to read this. We are a broker so we arrange and manage the policy. But the cover, price and any claims are controlled by the insurer who your cover will be with. Inspire is one of the insurers we can offer a policy with. Inspire claims will be their claims team. We're sorry to read you've had issues in regards to your claim. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 5 years ago

“Awful company!!!Seems like they are trying to find the most ridiculous reason to cancel your policy and screw you for the future policies. Disappointed, very disappointed...”

Helpful Report

Posted 5 years ago

Hi, We're sorry to read you're unhappy. Please be assured it is not our wish to cancel any policies. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 5 years ago

“Terrible company! Took out insurance on 4th June, rang on 17th July to change address to be told the under writers couldn’t insure on the new address so they couldn’t give me insurance- they advised they would cancel the insurance after 7 days to allow me to look for alternative insurance which leads up to 24th July I cancelled the direct debit as had paid a deposit and believed the deposit would cover the payment up until 24th and the rest would be refunded! I have received a default notice from the finance company so when I have called Igo4 didn’t cancel the policy until 8th Aug linked to the unpaid DD NOT the fact the couldn’t provide insurance- I have been on the phone for an hour - they advised they would ‘waiver’ the cancellation charge (despite me not actually cancelling the policy as it was them who cancelled it) and they would go ‘halves’ on the charges which would bring what I OWED THEM down to £38.62- when I asked to speak to a manager the same person came back and said they would waiver the £38.62 as well so I wouldn’t owe them and they wouldn’t owe me so when I brought up the deposit I paid and said I was happy to pay what ever I owed up until 24th July he again tried to say they had waivered all charges up until 8th Aug and tried to say I hadn’t paid anything at all despite paying a deposit and June DD!!! I was getting know where so I asked for complaints dept details to which I got told he logs the complaints, I advised I wished to do this myself and he said it was process for him to do it HOWEVER I have found complaints details online so this was a lie! To make it simple- I had insurance with this company for 50 days in total. 12 months of £32.92=£395.04 £395.04/365=£1.08 £1.08x50=£54 Deposit (£61.24)+ June DD (£32.92)=£94.16 paid to your company £94.16-£54(owed to 24/7)=£40.16 OWED TO ME from my deposit! I did not cancel my insurance- I had no choice as they physically wouldn't provide me with any insurance at my new address! I would like someone to resolve this matter but based on my experience of just over an hour on the phone today I probably wont get anywhere ! Thank you Tariq for the hour long call today!”

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Posted 5 years ago

Hi Ruth, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 5 years ago

“I try to contact company for 5 days to claim car accident..i get not ansver!!!”

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Posted 5 years ago

Hi Jakub, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 5 years ago

“went on compare site and found igo4 insurance took my money quickly enough but when I tried to put claim thru for broken phone they told me it was not covered as I had a work call on it all tho being my only phone [personel] so did not honour the claim so I complained and asked if I do emails from home for work does that mean I don't have home insurance neither, they said your not covered so canceled insurance now they demanding total policy fee because I tried to claim,????? absolute robbers iv been phoning now for 3 days to speak to a manager to no avail n hold 10-20 mins a time avoid at all costs as it more than likely will !!!!!!!! kind regards craig”

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Posted 5 years ago

Hi Craig, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 5 years ago

“Brilliant prices quoted, excellent customer service.”

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Posted 5 years ago

Hi Antoinette, Thank you, the service we provide is our main priority so thanks for validating our efforts, Thanks, Vicky

Posted 5 years ago

iGO4 is rated 4.1 based on 1,366 reviews