iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been treated absolutely awfully. You cancelled my car insurance all because you did not receive the back of my driving licence, which you never stipulated. I sent you the docs I.e. no Claims and driving licence but you then bombarded me saying you had not received the docs when you had. You should have made the driving licence stuff obvious from the outset. Your inhumanity shocks me greatly. When I tried to explain the confusion, the lovely assistant told me that the company would be unwilling to reinstate. Appalling customer care and now you are judging me a fee for cancelling. You should be ashamed of yourselves. The type of impersonal company that wants to cut out a”

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Posted 3 years ago

Hi Zuhrah We are sorry to hear you are unhappy with the service you received. We would like to look into this further for you, if you could email us your details privately? Many thanks, Holly

Posted 3 years ago

“Easy to navigate and a fair price for some one who has been driving for a while but only ever a named driver”

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Posted 3 years ago

Hi James, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 3 years ago

“Brilliant price. Very easy to set up. Well recommended”

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Posted 3 years ago

Hi Jess, thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Cheers, Kathryn.

Posted 3 years ago

“very helpful customer service”

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Posted 3 years ago

Hi Ali, Thanks for your kind review, We appreciate your feedback. Regards, Dylan

Posted 3 years ago

“Great service”

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Posted 3 years ago

Hi, Thanks for your great review, we are happy the service is working for you. Regards, Dylan

Posted 3 years ago

“I am very happy with the service and I am very happy to tell my friends about the service thank you”

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Posted 3 years ago

Hi Hussain, Thanks for your great review, we appreciate your feedback and for recommending us! Kind regards, Dylan

Posted 3 years ago

“A right bunch of money grabbing shysters. Due to the inability to grasp the fact that they should not be charging additional admin fees to change a policy which was not yet in force and providing extreme difficulty in speaking to their customer service department I decided to cancel my intended policy. With no warning they intend to charge me admin fees of £85. They are a disgrace and should not be trusted. A total disgrace to the insurance world of which I was once part. I advise anyone out there to avoid this shady company.”

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Posted 3 years ago

Hi Tony, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 3 years ago

“Good customer service by phone”

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Posted 3 years ago

Hi Mohamed, thanks for leaving us such a nice feedback, we’re happy that you loved the service at iGO4! Thanks, Kathryn.

Posted 3 years ago

“The insurance was quick and easy to set up. However, after being insured for over two months I have received a letter from a finance company asking for my signature. This is the first I’ve been made aware I am entering into a finance agreement. This is mandatory to tell the customer and instead I’m assuming it’s been hidden in the small print. Poor from that stand point.”

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Posted 3 years ago

Hi We are sorry to hear of the issues surrounding the credit agreement. We would like to look into this further for you. Please could provide us with your information privately? Many thanks, Holly

Posted 3 years ago

“So easy to deal with”

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Posted 3 years ago

Hi Many thanks for leaving a review, we are glad to hear you are pleased with the service provided. Many thanks, Holly

Posted 3 years ago

“Quickest easiest insurance set up I've ever done ⭐⭐⭐⭐⭐”

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Posted 3 years ago

Hi Jason, thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 3 years ago

“Amazing service, thank you”

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Posted 3 years ago

Hi, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 3 years ago

“Great service and prices”

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Posted 3 years ago

Hi, thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many thanks, Kathryn.

Posted 3 years ago

“Two payments taken, I’ve called customer service and quite rude and abrupt with me, advising only one payment has been taken but it’s clear on my bank statement and I cannot speak with finance until Monday. Really disappointing customer service”

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Posted 3 years ago

Hi Sarah, we’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn

Posted 3 years ago

“Superb service. Extremely helpful.”

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Posted 3 years ago

Hi, thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Many thanks, Kathryn.

Posted 3 years ago

“Very easy and cheapest quote I could find”

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Posted 3 years ago

Hi Rio, we’re so glad you’ve enjoyed the experience you have had with iGO4. Thanks for taking the time to give us your feedback – it’s very much appreciated. Many thanks, Kathryn.

Posted 3 years ago

“Very easy to apply. No issues with iGO4 as of yet. Happy customer.”

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Posted 3 years ago

Hi Mike, thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many thanks, Kathryn.

Posted 3 years ago

“You don’t make it clear we are entering into a credit agreement rather then just paying u for car insurance - good job I checked the contract, I have cancelled my policy and got a refund”

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Posted 3 years ago

Hi Nat We are sorry to hear you are unhappy. We use a third party finance provider called Close Brothers Premium Finance. As we and Close Brothers Premium Finance are both regulated bodies, we have an obligation to inform you about the use of a third party finance provider before you take out insurance with us. You are also asked to provide you consent, if you are happy with this arrangement, before accepting the quote. We apologise if you feel this was not made clear enough and we will take this feedback onboard. Many thanks, Holly

Posted 3 years ago

“I did book my insurance with theme second time now, they no put so much presure on you and l found they are so helpfull, even though my english no so great like british People they manage to make me understand for all most all the deatails on the policy, l am from now on dont want to change my insurance company, thanks for lgo4.”

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Posted 3 years ago

Hi Mustafa, Thank you so much for sharing your experience with us and for speaking so kindly. We hope to keep you with us! Kind regards, Dylan

Posted 3 years ago

“Very helpful and efficient !”

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Posted 3 years ago

Hi, Thanks for your kind review, We appreciate your feedback! Regards, Dylan

Posted 3 years ago

iGO4 is rated 4.1 based on 1,366 reviews