iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,379 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,379 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant on the phone very helpful”

Helpful Report

Posted 3 years ago

Hi Thomas, Thanks for your kind review, our customer facing agents will be thrilled to hear this feedback! Regards, Dylan

Posted 3 years ago

“The insurance was easy to sort out, there was a section to upload the documents from me which was easy to use.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your kind review and we appreciate you taking the time to share your experience. Kind regards, Dylan

Posted 3 years ago

“The Lady I spoke with sorted out the problem with my payment had not fully gone through for my car insurance and calmly explained what she was going to do etc. I was impressed with her professionalism. I had to ask if I could write a review on her performance. Don't loose her IGO4. She is a credit to your company”

Helpful Report

Posted 3 years ago

Morning, Many thanks for leaving such a kind review, we really appreciate the feedback. It is lovely to hear about your experience with one of our agents. Thanks again, Holly

Posted 3 years ago

“Never heard of igo4 but has been amazing with me”

Helpful Report

Posted 3 years ago

Hi Lee, thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with iGO4 so far! Many Thanks, Kathryn.

Posted 3 years ago

“Quick and easy service”

Helpful Report

Posted 3 years ago

Hi Alicia, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 3 years ago

“Really impressed with policy cost, set up and speed of confirmations/documents”

Helpful Report

Posted 3 years ago

Hi Michelle, thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Cheers, Kathryn.

Posted 3 years ago

“I filled in the questionnaire truthfully. They are saying a question was wrong and I need to pay more.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking you time to leave your feedback. We state in our terms and conditions that we will verify the information you have provided and your driving history. Any previous claims are logged on the Claims Underwriting Exchange by the insurer who handled the claim. If the information you have provided does not match the database we will amend the policy details accordingly. We can see you have now cancelled your policy and a full refund will be returned to the card on you used to pay for the policy within 3-5 working days We do appreciate your review and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Great all round”

Helpful Report

Posted 3 years ago

Hi, what a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn.

Posted 3 years ago

“After someone crashed into me, I rang igo4 and was passed around, no one actually wanted to help me. Not down to them apparently! No communication at all unless I chase everything up. Will never use again. Really a big let down. Would have been a lot less stressful had they have helped me. DISAPPOINTED”

Helpful Report

Posted 3 years ago

Hi, we're sorry to hear this. iGO4 are a broker, we administer policies on behalf of a panel of underwriters. The underwriters handle any claims made during the policy term and should keep our customer's updated with the status of the claim. We would like to investigate this matter further for you. Please send in a private response, with your policy details and we'll look into this matter for you. Many Thanks, Kathryn.

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi, Thanks for your kind review! We appreciate you taking the time out to leave your feedback for us. Regards, Dylan

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Many thanks for leaving a review, we really appreciate it! Many thanks, Holly

Posted 3 years ago

“After paying for a new policy my premium was amended and increased by 20% on the first day. Check the small print!!!!”

Helpful Report

Posted 3 years ago

Hi Andy We are sorry to hear you are unhappy with the policy. We would like to look into this for you, if you could email us your details privately? Many thanks, Holly

Posted 3 years ago

“Very nice service,very helpful and nice people. 5stars .”

Helpful Report

Posted 3 years ago

Hi Radoslaw Thank you for your kind review, we are pleased to hear you are happy with the service provided! Many thanks, Holly

Posted 3 years ago

“Great price compared to my previous insurer”

Helpful Report

Posted 3 years ago

Hi Thomas Thank you for your review, we really appreciate it! Many thanks, Holly

Posted 3 years ago

“I have been treated absolutely awfully. You cancelled my car insurance all because you did not receive the back of my driving licence, which you never stipulated. I sent you the docs I.e. no Claims and driving licence but you then bombarded me saying you had not received the docs when you had. You should have made the driving licence stuff obvious from the outset. Your inhumanity shocks me greatly. When I tried to explain the confusion, the lovely assistant told me that the company would be unwilling to reinstate. Appalling customer care and now you are judging me a fee for cancelling. You should be ashamed of yourselves. The type of impersonal company that wants to cut out a”

Helpful Report

Posted 3 years ago

Hi Zuhrah We are sorry to hear you are unhappy with the service you received. We would like to look into this further for you, if you could email us your details privately? Many thanks, Holly

Posted 3 years ago

“Easy to navigate and a fair price for some one who has been driving for a while but only ever a named driver”

Helpful Report

Posted 4 years ago

Hi James, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

“Brilliant price. Very easy to set up. Well recommended”

Helpful Report

Posted 4 years ago

Hi Jess, thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Cheers, Kathryn.

Posted 4 years ago

“very helpful customer service”

Helpful Report

Posted 4 years ago

Hi Ali, Thanks for your kind review, We appreciate your feedback. Regards, Dylan

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

Hi, Thanks for your great review, we are happy the service is working for you. Regards, Dylan

Posted 4 years ago

“I am very happy with the service and I am very happy to tell my friends about the service thank you”

Helpful Report

Posted 4 years ago

Hi Hussain, Thanks for your great review, we appreciate your feedback and for recommending us! Kind regards, Dylan

Posted 4 years ago

iGO4 is rated 4.1 based on 1,379 reviews