iGO4 Reviews

Name: iGO4
Rating: 4.05

4.1 Rating 1,366 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Easy to apply and good price ☺️”

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Posted 4 years ago

Hi Amy, Thanks for the great review! our priority is our customers and we’re happy to hear you have had a great experience. Thanks, Jamie

Posted 4 years ago

“10 out of 10”

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Posted 4 years ago

Hi Scott, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. Thanks, Jamie

Posted 4 years ago

“Just keeps taking extra money started off as cheapest ended up a rip off”

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Posted 4 years ago

Hi Teresa, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks Jamie

Posted 4 years ago

“Excellent, easy to use service”

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Posted 4 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Jamie

Posted 4 years ago

“Very helpful. Helped with on line issues and sorted my insurance after a few atttemps with my card payment. Everything is up and running now thank you .”

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Posted 4 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with so far! Cheers, Jamie

Posted 4 years ago

“Was very nice and helpful”

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Posted 4 years ago

Hi Bev, Thanks for leaving us such a nice feedback, we’re happy that you loved the service. Thanks Jamie

Posted 4 years ago

“Worst insurance company I ever had, wish I never purchased the policy. Customer service useless, hidden costs, not willing to help with issues. Avoid!!”

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Posted 4 years ago

Hi Peter, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to, reviews@igo4.com, we can discuss this with you further. Thanks Jamie

Posted 4 years ago

“Was very happy with the help I got and how fast the nan was”

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Posted 4 years ago

Hi Kimberley, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Regards Jamie

Posted 4 years ago

“Poor service everytime you call with language barrier. Didnt explain process clear regarding the credit description connected to your direct debit having to digitally sign.”

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Posted 4 years ago

Hi Deborah, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to, reviews@igo4.com, we can discuss this with you further. Thanks Jamie

Posted 4 years ago

“Very expensive. Ridiculously They charge mega money for any changes of policy including chang of address or car.”

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Posted 4 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks Jamie

Posted 4 years ago

“Quick response to their customers very good job many thanks.”

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Posted 4 years ago

Hi Vida, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jamie

Posted 4 years ago

“Very polite & understanding, Iya was lovely & the singing entertainment from the children in these difficult times was lovely & priceless, made my say. Thank you. Karen”

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Posted 4 years ago

Hi Karen, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. thanks, Jamie

Posted 4 years ago

“Before checking my financial situation and me even signing for the insurance, this company had already taken my first instalment payment. I found this rather unsettling”

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Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. thanks, Jamie

Posted 4 years ago

“Good price as my old insurance wanted 300 more than igo4”

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Posted 4 years ago

Hi, Thanks for giving us such a good rating. thanks, Jamie

Posted 4 years ago

“Very gd company”

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Posted 4 years ago

Hi Alexander, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 4 years ago

“I am only giving igo4 a 2 star rating as within the first month they have managed to upset me. When purchasing the insurance I didn't know the name of the company who would be financing it so when i had a strange name on my direct debit list i cancelled it as I was tired and afraid it was a scam. I was charged £30for non payment of insurance!!! I thought they would set up the d/d again but didn't , they never wrote to tell me that it was their direct debit that has been cancelled and as I have been working many hours as a key worker forgot about it, until they sent me an email a few days after the d/d was due. When I called to put things right I was told by the finance team that it was igo4 who put the charge on but igo4 told me it was down to the finance company this took well over 45 mins!!! Which was in my break I was not best pleased by the end as I was told that neither would waiver the £30 . So thank you to both igo4 and the finance I am now going to have to work another shift to pay for it!!!”

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Posted 4 years ago

Hi Amanda, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, to reviews@igo4.com so we can go over this with you. Thanks, Kathryn.

Posted 4 years ago

“Vey satisfied with the price and quality of service”

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Posted 4 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 4 years ago

“Very straightforward to organise car insurance with this company. Price was extremely competitive.”

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Posted 4 years ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great price. We’re over the moon to receive your appreciation, so thank you! Regards, Dylan

Posted 4 years ago

“Very easy to get insured. I just started my ”journey” with iGO4 and hopefully, I will not need to find out how customer service is 😜.”

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Posted 4 years ago

Hi Alex, Thanks for your feedback – we’re glad to hear you’ve enjoyed your new policy experience with iGO4 so far! And we agree! We hope that everything runs smoothly and that we will see you at your renewal! Kind regards, Dylan

Posted 4 years ago

“Quick service no need to speak to anyone.”

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Posted 4 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 4 years ago

iGO4 is rated 4.1 based on 1,366 reviews