iGO4 Reviews

Name: iGO4
Rating: 4.06

4.1 Rating 1,378 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.1

Based on 1,378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple, straightforward and above all, good value for money, especially in the current, restricted times.”

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Posted 3 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with IGO4. Thanks for taking the time to give us your feedback – it’s very much appreciated. Many thanks, Adam

Posted 3 years ago

“Easy to take the competitive quotation offered and good communication”

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Posted 3 years ago

Hello Sue, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many Thanks, Lauren

Posted 3 years ago

“Cancelled insurance after not replying to my emails. Wanted a photograph of my driving license that is having its address changed - NOT TOLD THIS BEFORE SIGNING UP. Customer service was DISGUSTINGLY RUDE and couldn’t even access documents. Couldn’t state where it legally said this.”

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Posted 3 years ago

“I'm now entering my second year finding insurance through them, and cant fault them at all”

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Posted 3 years ago

Hi Lorraine Thank you for your review. We are glad you are pleased with your policy and we thank you for renewing with us! Many thanks, Holly

Posted 3 years ago

“Easy to set up and deal with”

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Posted 3 years ago

Hi James, Thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 3 years ago

“Very helpful over the phone.”

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Posted 3 years ago

Hi James, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 3 years ago

“Very quick and easy to complete.”

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Posted 3 years ago

Hi Brian Thank you for your review. We really appreciate it. Many thanks, Holly

Posted 3 years ago

“Had a great price thank you”

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Posted 3 years ago

Hi Edward, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 3 years ago

“Excellent customer service experienced.”

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Posted 3 years ago

Hi Olajumoke, Thank you for your kind words - we’re glad your experience with iGO4 has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 3 years ago

“Sets like a filling. Brilliant if you had a hole in your tooth an can't get an appointment”

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Posted 3 years ago

Morning, Is this a review for us at iGO4 Insurance? Many thanks, Holly

Posted 3 years ago

“Very easy”

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Posted 3 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service! Many Thanks, Kathryn.

Posted 3 years ago

“very friendly staff and premium very cheap from other ins quotes”

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Posted 3 years ago

Hi Roland Thank you for your review, we are happy to hear your thoughts on our customer service agents and we are pleased to know you are happy with the service provided. Many thanks, Holly

Posted 3 years ago

“Brilliant and straight forward”

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Posted 3 years ago

Hi Teresa Thank you for your review, we are glad to hear you are happy with the service provided! Many thanks, Holly

Posted 3 years ago

“Quick and easy to set up.”

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Posted 3 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with iGO4. Thanks for taking the time to give us your feedback – it’s very much appreciated. Many Thanks, Kathryn.

Posted 3 years ago

“Wont take payments other than over the phone and they declined 20x !! Most different accounts different banks different card holders?? How on earth is this happening. Something cant be right.”

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Posted 3 years ago

Hi Steff We are sorry to hear you are unhappy. We are not sure what you are referring to. We accept payment over the phone and on our website. In some cases, a payment may not be successful and this will be because of insufficient funds or, because the bank has prevented the payment coming through as a fraud prevention measure. Many thanks, Holly

Posted 3 years ago

“Shocking service. Took a double payment off me and have not returned it. I called them twice and got a bag of excuses on both occasions after being put on hold for 30 mins. It's now been 2 weeks and still no refund. Avoid this company if you can they are absolutely terrible I will be switching as soon as I get my money back (if).”

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Posted 3 years ago

Hi James We are sincerely sorry about this. We would like to investigate this further for you. Please you could send us your information privately? Many thanks, Holly

Posted 3 years ago

“Very Good”

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Posted 3 years ago

Hi Andreiiftemie, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 3 years ago

“I made the payment 4 days ago and it has not been activated yet .stil red . how long do I have to wait for green to appear in the system”

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Posted 3 years ago

Hi We are sorry for any frustrations caused. We are not sure what you are referring to. If you could email us your information privately, we would be happy to look into this for you. Many thanks, Holly

Posted 3 years ago

“AVOID AVOID AVOID .WORST INSURANCE COMPLAINT IVE EVER COME ACROSS..AND IVE BEEN DRIVING OVER 20 YEARS .HORRENDOUS CANCELLATION CHARGES .AWFUL CUSTOMER SERVICE! AVOID AT ALL COSTS !”

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Posted 3 years ago

Hi Tracy, we do apologise for your negative experience with us. All of our fees are stipulated within our terms and conditions, which we ask customer's to read and agree to when they set up a policy. These terms are also included as a link in all correspondence we send to customers. Thanks, Kathryn.

Posted 3 years ago

“Avoid this company at all cost they are robbing thieves. Was challenged on date I past my driving test was told by IGO4 it was incorrect which would cost me additional money. I got the quote through go compare, so I double checked and all my information with go compare it was 100% correct and genuine that I provided to the website. They also pulled me up on a incident back in 2018 where someone else drove into my car, at the time I wasn't in my vehicle. IGO4 charged me £225 + £25 on top of my yearly annual insurance even when I got written proof the incident was a non fault claim by myself from my previous car insurance wise driving. IGO4 refused to accept the full proff from wise driving insurance after I had spent 2 hours on the phone to obtain this information to clear up the £250 extra charge IGO4 slapped me with. This all happened after IGO4 had already taken £120 deposit for a policy I wish I didn't enter into. If you like getting robbed, large excessive headaches, mixed with hours of inconvenience to be given the run around this is the insurance company for you GOOD LUCK!!!”

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Posted 3 years ago

Hi Michael We are sorry to hear you are unhappy and we apologise for any stress and inconvenience caused. If you would like to provide us with your information, by privately emailing us, we would like to look into this for you. Many thanks, Holly

Posted 3 years ago

iGO4 is rated 4.1 based on 1,378 reviews