Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.40

4.4 Rating 2,832 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Despite getting several cheaper quotes from the comparison sites - I was able to ensure that Homeprotect matched my exact requirements.”

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Posted 2 days ago

“Website for taking out a policy detailed, as it should be, but clear and easy to use. Telephone contact for amending the policy helpful but process laborious.”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“Have reduced the premium, but we have not made a claim”

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Posted 1 week ago

Thank you for the positive feedback! Thank you, The Homeprotect Team.

Posted 1 week ago

“Great customer service. I phoned on two occasions to ask lots of questions, very patient with me and explained everything. The fact I could phone made all the difference to me taking out my new policy. I only gave 4 stars as I'm a new customer so don't know what service would be like if I need help.”

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Posted 1 week ago

Your 5-star feedback made our day, Tina! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

“I’m happy with Homeprotect. Getting a quote and signing up for insurance was straightforward and hassle-free. The only thing I would flag is that I don’t recall receiving an email or letter notifying me about the upcoming auto-renewal of my policy. Otherwise, a smooth experience overall.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback, Loic! The renewal notice would be delivered 3-4 weeks prior to the renewal date. Thank you, The Homeprotect Team.

Posted 1 week ago

“Easy to set up insurance and navigate the website. Clear add ons and explanations as to what they covered. Thankyou.”

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Posted 1 week ago

That's what we like to hear, Lisa! Thank you for your 5 star review. The Homeprotect Team.

Posted 1 week ago

“Very easy to renew; we have never made a claim so we can’t comment on how easy that might be. However, we were a bit shocked at the premium increase and restrictions whilst covering our extension building works. It increased the annual payment by around 33%.”

Helpful Report

Posted 2 weeks ago

Thank you for the positive feedback! I have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Needed a specific type of insurance and found completing form simple and a reasonable quote given at the end. Thank you.”

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Posted 2 weeks ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 2 weeks ago

“The insurance policy is fair in the current market. Customer service however was less than pleasing. The staff who answer the calls are extremely helpful and pleasant, but beyond them it was a struggle to get action on the issue that I needed rectifying. A two week wait in the end.”

Helpful Report

Posted 2 weeks ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 2 weeks ago

“Chose from an array of quotes from Compare the Market. Competitive price, and offered contents when I had a lodger, which many companies didn't even though I had put that in as a criteria. Simple, easy, hassle free.”

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Posted 3 weeks ago

Thank you so much for your amazing review, Laura! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 weeks ago

“It was so easy to renew my home insurance with Homeprotect and found the staff very helpful and friendly if I needed to contact them.”

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Posted 3 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 weeks ago

“I was in the process of extending my holiday and requested my insurer to give me info on what was not/what was covered in my insurance policy and how much would it cost to cover to extend my policy to cover an extra 2 weeks (max 45 days). The gentleman I spoke to basically told me his company could not stop me going on holiday and then read out a long list of exclusions and to me it sounded like if I went on holiday, I had no cover. I then went on Compare the Market and Homeprotect was at the top of the list so I completed an online request for a quote and mentioned my unoccupied period. The resulting quote not only covered the unoccupied period with what seemed fewer exclusions but was also a lot cheaper than I was paying. As they say a 'No-brainer'. I'm over £100.00 better off and with a more acceptable list of exclusions for an unoccupied property. Plus, Customer Services were helpful when contacted for assurance that my policy would/did cover the arranged unoccupied period.”

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Posted 1 month ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 1 month ago

“Good site easy to navigate unfortunately it didn't hold all information when I pressed buy so need to call them to update information so please be aware. May just be my phone but not sure!”

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Posted 1 month ago

Thank you for the positive feedback K! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 1 month ago

“I have been with company about 13 months and haven't had to claim but the staff member I spoke to when I renewed was pleasant and helpful”

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Posted 1 month ago

Thank you for the positive feedback Stella! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“good customer service”

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Posted 1 month ago

We are always happy to help C! Thank you for your positive feedback. The Homeprotect Team.

Posted 1 month ago

“Easy to get a quote, also came in at a great price.”

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Posted 2 months ago

Thank you for the positive feedback Emma! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“First time taking out insurance with Homeprotect so hope all is good.”

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Posted 2 months ago

Thank you for the positive feedback! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 1 month ago

“Our first experience with Homeprotect, just getting to know them! All went well in the first instance.”

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Posted 2 months ago

Thank you so much for your amazing review! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 month ago

“So far, Homeprotect have been easy to use, clear, simple and good value. Does what it says on the tin, year after year. Never made a claim (hope I never need to!), that’s when you know really how good they are.”

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Posted 2 months ago

Thank you for the positive feedback Anthony! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 month ago

“The initial renewal phone call was fine although the increase above inflation not so welcome. However I did receive unnecessary reminders to renew after having paid”

Helpful Report

Posted 2 months ago

Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 2 months ago

Homeprotect is rated 4.4 based on 2,832 reviews